Siemens Specialist OneSRM Helpdesk Hotline 

China, Jiangsu, Suzhou City 

107877393

You'll make an impact by

• Quickly responding to requests from customers and users via hotline phone, teams chat, or emails, and creating tickets on the SNOW system
• Analyzing whether the requests from customers and users meet the service scope of OneSRM hotline team, and guiding customers and users to the correct service group if not
• Diagnosing procurement process and application usage issues, and updating progress sharing with customers and users in a timely manner until the issues are resolved
• Organizing related meetings to communicate with different teams (such as customers, users, IT, and backend support Atos team), promoting problem-solving solutions, and efficiently closing cases
• Assisting customers in completing system-related change request services
• Analyzing and identifying the root cause of customer or user complaints, developing corresponding improvement measures, and continuously optimizing to enhance customer satisfaction
• Regularly conducting training to guide customers on the correct use of the system
• Preparing reports and supporting digital project tasks
• Supporting other functional tasks assigned by the supervisor

Your defining qualities

• Bachelor's degree or above
• 3 years of related sourcing experience
• Proficiency in SAP system
• Strong communication skills and resilience

You'll benefit from

• Diverse and inclusive culture, doing the work you like with people who appreciate it
• Systematic career development platform, various training courses, and online learning resources for you to help you tailor your growth path based on your strengths
• 15 days+ annual leaves, with additional benefits such as Christmas leave
• Generous benefits package, long-term care corporate annuity plan, flexible allocation of commercial insurance, employee stock sharing matching plan for mutual growth, etc.
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