Siemens Regional Service Business Excellence Manager Saudi Arabia 

Saudi Arabia, Riyadh Region, Riyadh 

107875298

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Your role:

• Optimize and streamline standard business procedures to augment overall operational effectiveness.
• Facilitate communication and cooperation among various departments to guarantee adherence to the objectives of the organization.
• Supervise regional initiatives to ensure they remain on schedule, within the allocated funds, and by the strategic objectives of the organization.
• Proactively identify cost-saving opportunities to implement mitigation strategies for potential threats to business operations.
• Drive growth and development to accomplish company goals.
• Maintain highest customer satisfaction including profitability in particular within the framework of Siemens Healthcare, Customer Services.
• Plan and draft the annual Healthcare target agreement and the quarterly business reviews.
• Overview recourse development and execute required manpower calculation related to I-base development and budget frame.
• Develop staff training in coordination with its respective supervisors/managers.
• Ensure efficient execution of all CS Business Management Processes related to the assigned business unit and products in order to drive CS Revenue and market growth:

• • Market analysis and competitive transparency.
  • Customer base analysis and business potential identification.
  • Contract management.
  • Service portfolio, offerings and pricing.

• Ensure extensive sales support to the local sales organization / modality manager.
• Ensure technical collaboration and knowledge transfer during sales offers and projects.
• Manage all external Service Partner Processes within the Customer Service as an economic unit with a process-oriented organization, Following local and HQ defined business objective for archiving required operating profit.
• Manage the application activities for all Healthcare Business Units; ensure external and internal customer excellence in all Application Services (Support & Training); enable Application business development; drive optimal synergies between CS organization, Application team and Sales.
• Hold the disciplinary responsibility for the staff assigned.
• Due to the size of organization may be delegated to specific local supervisors/managers.
• Inform the staff about the economic development of the business.

Your expertise:

• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
• 7+ years of successful experience in service management, a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
• Excellent organizational skills
• Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
• Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
• Ability to read, analyze and translate into action financial profit and loss statements.
• Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
• Ability to thrive as a member of a collaborative, cross-functional team
• Competent knowledge of MS Office applications, PowerBI and some reporting tools.
• Prior experience in leadership and people management is a must.
• Fluent in English Language.