Uber Growth Operations Manager 

United States, West Virginia 

107186870

As a Growth Operations Manager, you will be responsible for defining and implementing the eater acquisition, retention and engagement strategy in one of Latin America's regions, while working hand-in-hand with both the local Territory teams to align on the strategy and with the rest of the Operations team to ensure you are using key insights and tools.

• Strategy: Develop and own a full roadmap of initiatives to increase acquisition, engagement and loyalty of users
• Create & Optimize Processes: Scale new and existing processes to allow the business to efficiently operate and grow
• Budget management: Handle promotions budget efficiently to maximise customer acquisition, engagement and retention
• Product Improvement: Actively search for new features which could improve our customers' experience on Uber Eats. Work directly with central teams to prioritise and ensure local relevance of new product rollouts
• Stakeholder Management & Teamwork: Build and develop strong relationships with cross-functional, central and territory teams (e.g.Marketing, Community Operations, Policy, Communication, Legal, etc.) in order to contribute to the long-term growth of the territory while building a global network

• 3+ years of experience solving complex analytical problems; experience in business consulting, investment banking or other hyper-growth startups is preferred
• English and Spanish professional proficiency
• Critical thinking and analytical rigor, as you will be dealing with data
• Experience with data-based decision-making - exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.
• Ability to operate collaboratively and efficiently in a fluid, ambiguous environment
• Excellent written and verbal communication skills
• Strong Excel skills, other database experience helpful. Comfortable learning and using new software tools (e.g SQL, Python)
• Basic understanding of experimental design (such as A/B experiments) and statistical methods (Incrementality Concept)
• SQL proficiency
• Python proficiency

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