Boston Scientific Field Inventory Management - Customer Care Representative Nordics 

Sweden 

10683623

We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.

Key Responsibilities:

• You will be a part of our Nordic Customer Care team working partly from Helsingborg office and partly from home if preferred.(Hybrid)
• You will have a role that covers both our Capital Equipment area and our Field Inventory Management Handling
• You will work with all elements from process transactions, to extract and follow-up on reports, and solve issues. Pro-actively seek for improvements and automation etc.
• You will serve as first point of contact for both internal customers (Sales organization), own team, Customer Care team, distributors, and International colleges.
• You will have a close collaboration with immediate teams, Tender and Pricing, Finance and commercial teams.

Responsibilities:

• Be one of 4 person in our FIM/CE team and the full team of 10 persons in our Nordic Customer Care Team.
• Process all work in accordance with relevant working practices and standard operating procedures
• Process SAP transactions related to FIM management and CE Management
• Coordinate installation/de-installation of CE units with internal stakeholders
• Extract, analyse and distribute reports to ensure compliant management of FIM area.
• Drive, Monitor and analyse cycle counts in our cloud based tool ServiceCloud.
• Run and deliver SAP reports for financial control.
• Provide support for enquiries from sales, local and international colleagues.
• Participate in Customer Care weekly team meetings, to serve as a bridge for Q&A’s between the teams.
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
• Demonstrate a positive, constructive, and cooperative attitude.

Describe any additional knowledge, skills, abilities and experience required:

• High learning agility within ERP (currently SAP) system is needed
• Business, process and financial understanding a huge advantage
• Experience with principle and processes for Sales support, Customer Service and FIM management within any Nordic Country a huge advantage.
• Experience within Pharma or MedTech an advantage
• Bi-lingual in two Nordic languages (written and verbally) preferably as an advantage but this is not mandatory
• English language commercial/business level
• Excellent collaboration, communication and team player skills
• Several different educational backgrounds could be relevant in this position, level expected is at bachelor level, or minimum high school graduate with relevant experience.

Technical Skills:

• Very confident IT user – Microsoft Office, high skills within Excel an advantage. Able to learn and use several different internal and external IT systems. (SAP, ServiceCloud, , IPat, Teams etc.)
• Dynamic problem solver able to anticipate potential problems and propose solutions
• Skilled communicator able to create communication to and between team members and stakeholders
• High accuracy and routinely using double check’s
• Experienced in running reports as well as analysing data for reporting and continuous improvement
• Capability to collaborate and run meetings virtually.

Soft Skills:

• Positive, open, caring and professional.
• Service minded and perceived as positive by stakeholders
• Sets high personal standards of performance
• Drives for results and success and delivers end results
• Very well organized, structured and able to maintain composure in stressful situations.
• ”Can do” attitude
• Solution focused (As opposed to problem focused)
• Used to work in virtual teams
• Team player able to work with global teams and very diverse cultures
• Reliable, dependable and resilient
• Self-starter (autonomy) and able to work independently
• Natural value-based behaviour - own values matches Boston Scientific Values

What are we looking for in you?

• A passion for innovation and a want to learn and develop
• Hunger to succeed and excel
• Growth mentality
• Patient empathy and focus

What we can offer to you:

• Attractive benefits package
• Inspirational colleagues & culture
• Fast Growing and innovative environment
• A team-oriented company culture
• International opportunities
• Excellent training/development programmes