SAP SAP Academy Customer Success - Hybrid 

Belgium, Flemish Brabant 

105586592

Who you’ll become

Let’s help you decide - which program is right for you?

• Sales Account Executive Responsibilities

The Account Executive's primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The Account Executive empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions.

• Solution Advisor Responsibilities

A Solution Advisor works with our customers and prospects to help them solve business challenges and meet their business objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and will deliver software demonstrations that help the customer understand SAP’s unique value proposition. In addition to deal support, the Solution Advisor will participate in marketing events, will lead Design Thinking sessions, and collaborate with the broader sales team to identify whitespace opportunities at existing accounts.

• Customer Success Manager (CSM) Responsibilities:

Once you've successfully completed the SAP Academy program, you'll embark on one of two exciting career paths:

• Specialist Customer Success Manager (S-CSM) (f/m/d) The S-CSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within their assigned solution portfolio. The S-CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement.

• Enterprise Customer Success Manager (E-CSM) (f/m/d) The E-CSM serves as the strategic point of contact for the customer and helps define and drive customer transformation and successful business outcomes.   They will orchestrate the broader account team members and the partner ecosystem to deliver the intelligent enterprise.

What you’ll bring

• For Sales Program: 2-3 years’ work experience in a quota carrying sales environment in a technology company OR in a role with significant exposure to software/technology solutions.

• For Solution Advisory: 2-3 years of work experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and excellent communication, or customer-facing skills.

• For CSM: 2-3 years’ work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain) that include resolution and escalation management.

• Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.

• Effective communication skills including fluency in English and local language.

• Proficient interpersonal skills including passion, curiosity, listening skills, professional presence, empathy and “can-get-it-done” mentality.

• Demonstrated ability to collaborate across diverse stakeholders and business functions.

• Strong Business Acumen including demonstrated knowledge of business processes and/or industries

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2025. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During these intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved from March 1, 2025, to May 30, 2025, and then again from August 11, 2025, to October 17, 2025. *Dates are subject to change as planning is finalized.

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