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Capital One Learning Manager Instructional Design Hybrid United States, Virginia, Richmond 105532591
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What we value:
Curiosity:You will seek best practices and be driven to learn about emerging learning & development techniques and tools. You aren't afraid to ask why and offer new viewpoints.
Collaboration:You will partner across the enterprise to balance urgency and quality and make sure agents are well prepared for performing in their job and supporting our customers.
Kindness:Change is hard. You will demonstrate empathy and optimism.
Confidence:You will deliver significant results that will influence the experience of millions of customers.
What you will do:
Strong consulting and performance analysis with the ability to offer different learning modalities, out-of-the-box thinking, and saying ‘no’ where necessary to prioritize the highest value work.
An understanding of learning measurement and evaluation that drives a connection to organizational goals and strategy via qualitative needs analysis, defining how the strategy propels the business, and driving buy-in from leadership.
A futuristic, forward-thinking L&D professional that can assess current needs but also help leaders within the business plan for what their workforce needs will be in the future.
Analyze and identify associate trends, via internal/external research, strong pulse and awareness of current state offerings.
Set a team and business strategy in line with long term vision and a bigger holistic Learning & Development picture.
Measure and articulate effectiveness of learning outcomes at the Line of Business level (L3/L4), have robust 30/60/90-day tracking with improvement suggestions over time for the customer.
Manage team resource capacity, provide clear prioritization of requests for the team, and manage the associates' learning capacity holistically.
Establish and maintain relationships with business partners and stakeholders, and be a trusted advisor, able to leverage relationships in challenging times. Be comfortable presenting up high level audiences (Directors, Vice Presidents and Managing Vice Presidents) as well as Human Resource partners.
Behaviors you should demonstrate:
Customer Focus-active listening, empathetic, open minded, ability to ask open ended strategic questions
Results Focus-ability to say no when not the right solution, educate internal clients on root cause findings, has foresight for the business beyond current outcomes
Strong Communication-ability to ask difficult questions, facilitate a robust discussion while navigating the room and audience, data backed storytelling
Thinking big picture-connecting the dots on vision and strategy across the organization, comfortable making recommendations while leveraging findings
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 5 years of people leadership experience
At least 3 years of experience in instructional design or instructional development
At least3years of experience in instructional design methodology (such as ADDIE, SAM, AGILE, etc.)
At least 2 years of experience using Microsoft Office or Google Suite
Preferred Qualifications:
Bachelor’s degree
At least7years of people leadership experience managing a group of learning professionals
At least 5 years of experience in instructional design or instructional development
At least5years of experience in instructional design methodology (such as ADDIE, SAM, AGILE, etc.)
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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