JPMorgan Go back Payments - LatAM Cash Operations Lead Executive Director 

Brazil, São Paulo, São Paulo 

104857992

As a Cash Operations Executive Director you will lead the operational functions related to settling payments within Latin America, where JPM has a significant presence in Argentina, Brazil, Chile, Colombia, and Mexico, as well as in the Buenos Aires Corporate Center. The LATAM Payments team supports the following sub-LOBs within the Payments organization: Cash, Trade, Cash Account Management, and Regulatory Operations.

Job responsibilities:

• Lead operational oversight of Latin America Payments Operations and ensure all service level agreements (SLA) and performance metrics are met.
• Partner with Product, Technology, Operations, Service, Risk, Compliance, and all JPM’s lines of business to deliver the business strategy and manage significant risks to the firm.
• Manage projects to deliver high levels of automation (above 98.5% straight-through processing) and data analytics to enable scalable and resilient processing.
• Set the long-term operating model for the evolving Payment business and innovative landscape of products that JPM is actively developing.
• Engage with product owners of the Clearing and Payments businesses to ensure current and future needs of the business are met.
• Maintain a strong regional network to understand and support the needs of all key stakeholders.
• Develop and maintain a robust controls environment that will protect our clients, the firm, and our employees.
• Represent JPM in multiple regulatory engagements from an Operations standpoint, including regulatory exams and periodic update meetings.
• Develop and maintain subject matter expertise around payments processes and applications.
• Develop policies, procedures, performance objectives, and standards that are aligned to
• Position requires 24x7 operational leadership oversight with some after-hours work via remote access and mobile phone.
• Position requires heavy interaction with the controls team, servicing teams, product teams, technology teams, and other support function teams to ensure a strong business flow across multiple functions and multiple products.

Qualifications:

• Fluent in English
• Overall 12+ years of experience leading large organizations in similar industries or functions with strong working knowledge of the Payments businesses operations
• Excellent leadership and people management capabilities to effectively lead organizations through change and transformation.
• Excellent communication skills and interpersonal skills to be able to communicate internally and externally and at all levels. Proven ability to build effective relationships with internal and external stakeholders.
• Experience of working and partnering with risk, audit, and compliance to ensure that overall organizational objectives are met.
• Strong project management and analytical skills.