Wells Fargo Technology Operations Analyst - ITAM 

India, Karnataka, Bengaluru 

103707848

In this role, you will:

• Participate in initiatives and identify opportunities for technology operations
• Evaluate basic or tactical challenges that require research and evaluation
• Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
• Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
• Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
• Reduce the impact of application and infrastructure failures on business delivery
• Engage various teams of trouble-shooters to assess system health and issues
• Present recommendations for resolving more complex situations
• Provide information to functional colleagues, internal partners and stakeholders

Required Qualifications:

• 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong analytical and problem-solving skills.
• Proficiency in data visualization tools (e.g., Power BI, Tableau).
• Ability to create and deliver presentations to technical and non-technical audiences.
• Familiarity with ITAM platforms and service management tools (e.g., ServiceNow).
• Excellent communication and customer service skills.

• Asset Lifecycle Management
• Manage the lifecycle of IT hardware assets including laptops, monitors, thin clients, VoIP devices, and peripherals.
• Implement lifecycle strategies aligned with sustainability goals and business continuity plans.
• Support Procurement and IT Operations in hardware acquisition and vendor coordination.

• Inventory & Validation

• Validate and inward IT assets from suppliers using platforms like ServiceNow and RCS Traxx.
• Maintain accurate inventory records and dashboards for real-time tracking and audit readiness.
• Conduct periodic audits and resolve discrepancies using automated workflows.

• Deployment & Support

• Allocate and assign assets based on approved service requests.
• Manage repair and maintenance tickets through service management tools (e.g., ServiceNow).
• Coordinate with vendors and internal teams for warranty claims and proactive maintenance.

• Returns, Transfers & Disposal

• Process returns, internal transfers, and secure disposal of end-of-life assets in compliance with e-waste and data security policies.
• Ensure all asset records and documentation are updated post-disposal.

• Reporting, Visualization & Compliance

• Generate reports and visual dashboards on asset utilization, lifecycle status, and SLA adherence.
• Use tools like Excel, Power BI, or Tableau to present insights to stakeholders.
• Ensure compliance with internal controls, audit requirements, and regulatory standards.
• Escalate unresolved issues and SLA breaches as per governance protocols.

• Stakeholder Engagement

• Collaborate with internal teams (FTS, Admin, Projects) to understand hardware needs and ensure timely fulfillment.
• Support onboarding and offboarding processes by managing hardware provisioning and recovery.

• Process Optimization

• Identify opportunities for automation and process improvements in asset management workflows.
• Stay updated on emerging trends such as AI-driven asset tracking and unified ITAM platforms.

• Documentation & Training

• Maintain SOPs and knowledge base articles related to asset management.
• Train end-users and team members on hardware handling and support procedures.

Job Expectations:

• Loging Timins between 7.30 AM to 1.30 PM and candidate should be flexible
• Deliver exceptional customer service and maintain professionalism under pressure.
• Collaborate effectively across teams and functions.
• Uphold integrity, transparency, and accountability in all actions.
• Promote diversity, inclusion, and continuous learning.
• Demonstrate leadership in self-management and contribute to team success.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.