EY Manager Learning Development Financial Services 

United Kingdom, England, London 

102865596

Manager, Learning and Development, Financial Services

Transforming the world of work, together we are:

• Revolutionising employee experiences

• Innovatively building capability and learning solutions

• Redesigning organisations, evolving cultures and driving behavioural change

• Successfully navigating a dynamic and complex regulatory change environment

As a member of People Consulting, you will:

• Contribute to and lead workstreams across a diverse range of complex engagements in the financial services sector.

• Design and create innovative solutions for clients, adapting methods and practices to fit client needs.

• Proactively manage stakeholder relationships, building trusted relationships with clients.

• Identify new opportunities, contribute to preparation of proposals and wider business development activities.

• Manage the operational aspects and risk management of client engagements.

• Coach and provide learning opportunities for junior team members.

• Contribute to delivery of wider strategic goals across PC and participate in initiatives that support the growth of the firm as a whole.

With a specific focus on learning, you will:

• Shape, develop and deliver learning programmes, with our account teams and other practice areas (standalone or as a part of larger transformation programmes) in areas such as (but not exhaustive):

• Designing and building the learning function of the future.

• Developing learning strategies (at enterprise level or specific transformation programme level), including learning technologies, and subsequent execution.

• Creating impactful learning solutions – including the design, development, and deployment of learning assets (digital and non-digital).

• Driving strategic change and organization performance through learning initiatives (including learning analytics).

• Lead pursuit and delivery teams to deliver client projects and business development activities to ensure quality and operational excellence for our teams.

• Lead and manage complex learning projects and programmes of work including managing teams of employees, stakeholders, third party providers and learning design teams.

• Develop our learning offerings and products available across a variety of subjects, from Risk and Regulation, to Sustainability, helping develop our business and assume responsibility for different team initiatives and activities.

• Bring your innovation, understanding of the industry and latest trends to ensure to delivery of market-leading, relevant and targeted solutions and content rich thought leadership to clients.

Skills and attributes for success:

• Authenticity and strong personal impact, able to influence and persuade stakeholders to gain support for major changes and key decisions.

• A growth mindset and a desire to challenge established practices.

• Ability to lead complex projects or programmes of work using an Agile approach and adapt to changing requirements or inputs.

• Skilled in leading workstreams, facilitating and working collaboratively with team members, and empowering teams to maximise performance.

• Resilience and ability to work under pressure to deliver pragmatic solutions; confidence and ability to recognise and manage potential challenges during client assignments.

• Creative thinking, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical and sustainable solutions.

To qualify for this role, you must have:

• A comprehensive understanding of adult learning theory and behavioural change principles

• Core consulting skills gained through working in a professional services firm, global consultancy, boutique consultancy or an in-house role with exposure to large-scale programmes of work.

• Experience in architecting learning solutions, including analysis, design, content development, and train the trainer, to ensure measurable outcomes within large, complex organisations.

• Experience of managing learning vendors alongside internal and/or client teams/stakeholders to drive target outputs/outcomes.

• Ability to translate and operationalise learning strategy.

• Ability to proactively build relationships and manage stakeholders, including providing robust advice, constructive challenge, influencing decisions, delivering difficult messages and managing performance issues.

• Strong project management and written and verbal communication skills, and experience of producing robust analysis, reports, papers and presentations.

• Experience of designing learning across different formats.

Ideally, you’ll also have:

• Experience of working across financial services: banking, insurance, and wealth and asset management.

• Relevant degree-level education and/or professional qualifications.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.