SAP Enterprise Customer Success Manager E-CSM 

Brazil, São Paulo, São Paulo 

102622852

Who you’ll become

As an E-CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom and field phases with your CSM team, that enhances your support in the E-CSM role, a critical customer-facing function within our dynamic Customer Success board area.

• Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.

• Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.

• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

What you’ll bring

• 3-5 years’ work experience in Business (e.g., Finance, Operations, Supply Chain) and/or Business/Strategy Consulting with a proven record of supporting business process transformation.

• Experience advising or driving complex global transformations.

• Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.

• Strong communication skills, including fluency in English and local language.

• Proficient interpersonal skills, including passion, curiosity, practical listening skills, professional presence, empathy, and a “can-get-it-done” mentality.

• Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.

• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2025. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.

During these intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved from March 1, 2025, to May 30, 2025, and then again from August 11, 2025, to October 17, 2025. *Dates are subject to change as planning is finalized.

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