Amazon Specialist Technical Account Manager - 

Sweden 

102571350

Key job responsibilities
• Provide customers with deep technical expertise in your domain to achieve operational excellence.
• Collaborate with Generalist Technical Account Managers, Solutions Architects, Account Managers and Customer Solutions Manager to ideate around your customers’ most challenging business problems.
• Act as a trusted advisor to line of business and C-suite leaders.
• Lead architectural reviews and workshops to advance your customer’s technical objectives.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS Technical Field communities.
• Educate and Advice customers on the value proposition of AWS Services and Support products, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.A day in the life
In this role, you'll leverage your extensive technical knowledge to ensure our customers' cloud environments are efficient, optimized, and resilient on the AWS platform. As a trusted advisor, you'll play a pivotal role in ensuring customer success as they implement operational best practices and cloud financial management strategies. This includes providing deep process and technical expertise to help customers overcome complex operational challenges. With your in-depth operations experience and knowledge, you'll guide customers in understanding and implementing best practices for operating in the cloud. This involves assisting customers in mitigating operational risks using scalable and cost-effective solutions on AWS, while applying principles from the AWS Observability Ambassador Program to enhance visibility into their environments. Additionally, you'll develop content and conduct enablement sessions with customers, such as Well-Architected workshops and Cloud Financial Management immersion days, to further enhance their operational capabilities and help them achieve architectural health and cloud optimization across their AWS footprint.About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWSWork/Life BalanceInclusive Team CultureMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional

• 4+ years of design/implementation/operations/consulting of Cloud Operations frameworks
• 4+ years of experience building operational solutions across monitoring, alerting, and automation systems or experience with observability tools and practices such as CloudWatch, Prometheus, and distributed tracing
• Experience in internal enterprise or external customer-facing environment as a technical operations lead
• Experience in Cloud operations such as Cloud Financial Management, architectural optimization, and large-scale operational transformations.

• Deep experience in Cloud Operations architecture design, build, deploy and maintenance
• Deep experience implementing and managing Cloud Financial Management practices
• Expertise in AWS observability solutions and the AWS Observability Ambassador Program principles
• Experience conducting Well-Architected Reviews and implementing recommendations
• Proficiency with AWS Trusted Advisor and AWS Health or Operations Reviews
• Demonstrated ability to optimize cloud environments for performance, reliability, and cost
• AWS Certifications, e.g. AWS Solutions Architect Associate / Professional / Speciality highly desirable.
• Internal enterprise experience working with a wide range of internal stakeholders on operations implementation or migration with a company-wide impact.
• Ability to understand complex application data flows and bridge the gap between technical and business app requirements.
• Strong written communication skills as well as a proven track record of writing clear process and technical documentation