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Workforce Management Analyst jobs

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4,996 jobs found
10.07.2024
BOA

Bank Of America Workforce Management Analyst- Service Level Coordinator United States, Florida, Jacksonville

Limitless High-tech career opportunities - Expoint
Description:
Intraday Service Level Management. Intraday Workforce Optimization. Intraday KPI Communications. BCP Staff Management. Adherence / Exception ManagementSuccess in this role will be directly tied business performance on a quarterly basis...
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27.06.2024
A

Apple RCC Workforce Operations Analyst United States, Texas, Austin

Limitless High-tech career opportunities - Expoint
Description:
Excellent analytical and time management skills with ability and willingness to continue learning. Familiar with contact center metrics, scheduling principles, and operations. Demonstrates ability to work effectively with business leadership....
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27.06.2024
CG

Citi Group SVP Workforce Management – Skills Integrations United States, New York, New York

Limitless High-tech career opportunities - Expoint
Description:
Contribute to the ongoing evolution & optimization of the Workforce Planning function including thought leadership in the inclusion of current and emerging skills in the planning process. Assist with the...
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10.07.2024
CG

Citi Group Enterprise Workforce Management Execution Governance United States, New York, New York

Limitless High-tech career opportunities - Expoint
Description:
Drive connectivity across Enterprise Management Workforce process around staffing, skills, and DRMR including cross-team execution facilitation. Contribute to reporting and insights around status, gaps, remediation actions progress to management committees,...
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16.07.2024
EY

EY People Consulting - UKG Workforce Management Manager United States, Massachusetts, Boston

Limitless High-tech career opportunities - Expoint
Description:
Support client projects leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Forecasting and Labour Scheduling and other components of Workforce management processes and systems. Contribute to generating...
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02.07.2024
EY

EY People Consulting - UKG Workforce Management Manager United States, Massachusetts, Boston

Limitless High-tech career opportunities - Expoint
Description:
Support client projects leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Forecasting and Labour Scheduling and other components of Workforce management processes and systems. Contribute to generating...
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17.07.2024
CG

Citi Group Workforce Management Lead - C13 TAMPA Hybrid United States, Florida, Tampa

Limitless High-tech career opportunities - Expoint
Description:
Supports planning, directing and coordination of day-to-day activities of the resource planning program. Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute...
Full job details
Limitless High-tech career opportunities - Expoint
Description:
Intraday Service Level Management. Intraday Workforce Optimization. Intraday KPI Communications. BCP Staff Management. Adherence / Exception ManagementSuccess in this role will be directly tied business performance on a quarterly basis...
Full job details
The Workforce Management Analyst is an essential role in the tech industry, providing data-driven insights to tech organizations by generating and tracking metrics like operational performance, employee productivity, and customer satisfaction. With an Expoint job, you’d be responsible for collecting and analyzing data, spotting trends and making data-driven decisions and recommendations. You’d evaluate job design, monitor organization performance, review staffing levels and schedules, and provide guidance to ensure that the organization’s workforce management system is optimized. You’d also be responsible for researching labor law and regulations to ensure operations compliance with legal and internal policies. Ultimately, as a Workforce Management Analyst with Expoint, you’d strike the balance between driving improved performance and ensuring that the workforce is supported and treated compliantly. Successful applicants should have a Bachelor’s degree in business, psychology, economics, or a related field and experience in data analysis, as well as strong critical thinking and analytical skills. Knowledge of human resources or workforce management is preferred but not required. If you thrive in an environment that requires precise attention to detail, resourcefulness, and the ability to adopt a complex yet data-driven decision-making approach, a job as a Workforce Management Analyst with Expoint could be the next step in your tech career.