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Undergraduate Degree or Technical Certificate. 5-7 years relevant experience. Ability to work independently as the senior analyst and subject matter expert, with strength in coaching and educating others effectively. Confidence...
Develops 1-3 month forecast models, performs current and historical trending performanceanalysis to identify areas of opportunity and make strategic recommendations. Creates monthly, weekly, daily and interval level call volume projections...
Performs staffing analysis and develops employee schedules to meet the needs of the business. Oversight of staffing schedule optimization across multiple sites, queues and/or business functions to ensure appropriate staffing...
Experience using call center software with the ability to implement workforce management philosophies when reviewing Advisor schedules and staffing. Experience with creation and development of processes, procedures, and creative solutions....
Create dashboards and reports that answer key questions about technology talent and workforce strategy. Be resourceful and creative in finding and analyzing data. Be the expert on internal people-related data...
Bachelor's degree in Engineering, Business, or equivalent practical experience. 5 years of experience in program or project management. 2 years of experience in infrastructure operations, supply chain/operations, data center operations,...
Bachelor's degree in Engineering, Business, or equivalent practical experience. 5 years of experience in program or project management. 2 years of experience in infrastructure operations, supply chain/operations, data center operations,...
Undergraduate Degree or Technical Certificate. 5-7 years relevant experience. Ability to work independently as the senior analyst and subject matter expert, with strength in coaching and educating others effectively. Confidence...
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