דרושים Technical Support Analyst

Key Responsibilities

Will prepare project plan and coordinates the attainment of project deliverables from planning to implementation. Maintains matrix for process improvements

Will drive project deliverables and task details by through the use reports, tracking charts and, checklists.

Will research causes to project obstacles and assist in implementing solutions for resolution.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

What We Offer

Applied Materials’ Systems Engineering C&F is searching for an intern to join our team in summer 2026! This team is involved in system design, analysis, and product development. The position will entail the following:

• Completion of finite element analysis assignments that estimate the structural and modal characteristics of engineering designs.
• Working with system engineers, supporting measurement and analysis efforts associated with new system, or sub-system design.
• Maintain testing equipment and completing annual calibration procedures.
• Write procedures or test plans for data collection as needed.
• Accessing the machine control system remotely, extracting data from the database, creating reports, presenting findings to the vibration team.
• Completing a research project that will expand best known methods. Publish articles on Applied Wiki (internal online encyclopedia).
• Bi-weekly meetings with supervisor to review status of assigned projects.
• Assisting with other Team projects, tasks, and activities.

Requirements

• Student must be pursuing a Bachelor’s or Master’s degree program in Mechanical Engineering, Systems Engineering, or a similar field.
• Student must be in good academic standing at their university, with a GPA of 3.0 or above on a 4.0 scale
• Experience in semiconductor processing or manufacturing preferred
• Quick learner

2026 Summer Internship program start/end dates:

$31 - $41 per hour

In the role as a Senior Principal AI Engineer, you will lead our AI/GEN AI initiatives. You will be responsible forarchitectingAI/GEN AI solutions, executing our GEN AI/AI strategy, and driving measurable business impact. The Senior AI Engineer will transform our Customer Support business towards a fully autonomous agentic AI system. This role requires an individual capable of translating strategic goals into tangible, high-impact AI solutions, fostering a culture of connection, innovation, and excellence within a dynamic, collaborative environment.

You will

• Own the full AI/ML lifecycle from prototype to deployment, ensuring the solutions are robust, scalable, and aligned with AI-product needs
• Design, develop, and implement AI agents capable of autonomous decision-making and action
• Stay current with the latest AI advancements and proactively apply new technologies to enhance team projects and committed to drive innovation
• Be a thought leader by inspiring and driving innovation, promoting, and supporting best practices, and mentoring the development of IPs, research publications and white papers

Essential Requirements:

• 15+ years’ experience of applied science or complex software systems, especially involving deep learning, machine learning, LLMs that have been successfully delivered
• Advanced experience with python, ETL pipelines (Airflow preferred), data warehousing concepts
• Strong software development skills, particularly in Python, with experience working with AI frameworks and tools in cloud environments; Knowledge of ML, NLP, Information Retrieval, Recommender Systems and LLMs

• Experience with container & orchestration technologies (Docker, Kubernetes etc) and cloud platforms (AWS, GCP or Azure); Experience with training, fine-tuning, and applying large language models (LLMs) for agentic AI application
• Proficiency in designing and developing multi-agent systems where multiple AI agents collaborate to achieve complex tasks

Desirable Requirements

• PhD or Master's degree in Technology, Computer Science, Machine Learning or equivalent quantitative field

• Familiarity leveraging graph-based techniques, semantic search, hybrid search systems and implementing solutions that combine traditional IR methods with machine learning models to enhance search relevancy accuracy and efficiency. Familiarity with large scale data handling when dealing with telemetry systems.
• Publication of research papers, patents, or contributions to open-source projects. Recognition as a thought leader in AI, ML, or NLP fields is highly valued.

This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures.

LOB Description:

Senior point of contact for AMRS based clients for fixed income trades processing related queries. Primary responsibility will be confirmation, allocation, and settlement of US Fixed Income products. Applicant must be on hand to offer premium client service and manage the relationships between our clients and fixed income trading desks. Up to date industry knowledge on key initiatives and developments within the fixed income market is essential. Additionally, the candidate will be responsible for:

• Resolution and escalation of matched and unmatched fixed income trades for AMRS settling in domestic markets.
• Timely response to client queries regarding the confirmation, allocation and settlement of their trades.
• Liaising with other internal departments to ensure timely settlement of client trades.
• Involvement in ad hoc projects for new processes or industry initiatives.
• Keeping up to date client contacts and maintaining current client relationships.
• Open and maintain client accounts as needed to ensure timely allocation and settlement of fixed income transactions.
  

Responsibilities:

• Maintains accuracy of client portfolio using internal and external comparison tools
• Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling
• Explores methods to enhance processes, further reduce risks, and boost client experience
• Partners with colleagues on the trade and sales support teams, as well as external agents
• Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
• Escalates potential risks and exposures to manager in a timely manner
• Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions

Required Qualifications:

• 1-3 years of client servicing experience
• 1-3 years of capital markets experience
• Must be client focused with proven track record of excellent communications and interpersonal skills.
• Ability to successfully navigate a complex global markets processing structure.
• Must be self-motivated and able to work independently or as part of team.
• Must be able to operate successfully in a fast paced environment and manage competing priorities.
• Must be ready to train new hires when called upon.

Desired Qualifications:

• Previous experience in a client facing role.
• Fixed Income industry knowledge
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Recording/Organizing Information
• Research
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Quality Assurance
• Risk Management
• Adaptability
• Customer and Client Focus
• Prioritization
• Result Orientation
• Written Communications

This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.

LOB Job Description:

​Receive inbound calls for Commercial Card Clients including EMEA/APAC. You will review activity with clients/PA's/Internal associates and remove any holds, close cards or do any type of Maintenance on the account. You will assist clients with any issues that arise.

Responsibilities:

• ​Initiate maintenance on accounts.

• Provide Excellent Customer Treatment.

• Process Client initiated forms.

• Assist with all issues that may arise.

Required Qualifications:

• 6+ Months call center experience

• ​Strong customer service skills

• Flexible and willing to respond positively to change

• Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently

• Excellent written and oral communication skills

• Ability to de-escalate difficult client situations

• Ability to multi-task as business needs dictate with phone and typing required

• Ability to work in a client based environment meeting goals

• Flexible with schedule as business needs arise

• Must have a strong and positive work ethic and follow Bank of America's Core Values

• Must be flexible and adapt quickly to change

Other Qualifications:

• After 90 day probation period you may be required to work in office weekly and work from home up to 5 days a month, 1 day per week.

• Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)

• Sufficient room to set up a laptop, monitor, keyboard and mouse

• Comfortable space to work for a full shift

• Quiet, private and SECURE space in which to work

High School Diploma / GED / Secondary School or equivalent

TEAM OVERVIEW:

• We are a team of program managers that solve high impact issues in the Semiconductor world. We are looking for innovative problem solvers that are driven by curiosity and creativity. We go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

KEY RESPONSIBILITIES:

• Drive strategic programs and projects related supply chain and engineering issues to support Applied Material's spares and services business
• Analyze data using tools from basic excel, to Tableau Power BI, as well as embracing AI to support analytics and decision making.
• Develop strategies that drive the future of supply chain at Applied Materials.
• Interact with all cross-functional groups, from external teams suppliers and customers, to internal team of engineers, supply chain, legal, and operational teams.
• Improve internal processes to drive cost down and efficiency up.
• Complies with all policies and standards

TECHNICAL SKILLS:

• Background in basic program / project management concepts
• Understanding of supply chain fundamentals
• Ability to analyze data and create presentations (Excel, PowerPoint)
• Preferred semiconductor knowledge/experience
• Data analysis

REQUIREMENTS/EDUCATION:

• Minimum: Masters Degree/ MBA
• Engineering degree in Mechanical Engineering, Chemical Engineering, Electrical Engineering, Materials Engineering, or MBA
• GPA requirements 3.0 or above

Applications will be reviewed on a rolling basis. Please apply by January 30, 2026. Note: This position may close early based on application volume or candidate selection.