Technical Support Analyst jobs

What you will accomplish:

• Lead and grow a team of Android engineers, attracting top talent and nurturing their development through coaching and mentorship

• Deliver high-quality, innovative mobile experiences for millions of daily active users, setting new industry standards for performance and usability

• Foster collaboration across multi-functional and global teams, improving workflows and accelerating product delivery

• Drive continuous improvement in development processes, advocating for standard methodologies in code quality, technical architecture, and team culture

• Champion agile methodologies and data-driven decision making, ensuring successful feature launches and impactful product releases

• Mentor engineers in advanced Android development, supporting each team member’s learning journey and helping develop future technical leaders

What you will bring:

• Prefer 12+ years’ experience designing, building, and releasing native Android applications using Kotlin and established architecture patterns

• Proven leadership in managing and developing high-performing engineering teams

• Expertise in Android frameworks and tools, including Jetpack Compose, MVVM, Dagger, and integration with backend APIs (REST/GraphQL)

• Strong advocacy for automated testing, continuous delivery, and software quality across the development lifecycle

• Excellent communication, documentation, and remote collaboration skills for success across dispersed team environments

• Experience working on consumer-facing products, driving customer-centric solutions and delivering measurable business impact

The base pay range for this position is expected in the range below:

Job Description Summary

Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.

Job Description – Senior Financial Analyst – Global Financial Planning & Analysis (B4)

This Sr. FP&A Analyst role under Corporate Planning Organization will support driving GFP&A activities for the entire company. This position will involve analyzing and developing content for CFO, product groups, investor relations and treasury, and presenting that content in an effective way. The position requires high level of diligence as majority of the reporting and presentations will be serving the executive management of the company.

The right individual will have strong analytical skills and work ethics, capable of executing to deadlines and requests. Also the person should demonstrate solid grasp and understanding of financials and GAAP reporting, including understanding of balance sheet and cash flow statements and drivers.

Primary Responsibilities:

• Perform spend analytics in a meaningful way that takes into account business understanding towards actionable insights
• Perform regular predictive financial modeling, monitoring outcomes, and refining the model
• Interpret financial results into insights and recommendations for presentation to executives
• Act as a finance business partner and subject matter expert across the business
• Manage and update content as needed for investor relations events and board meetings
• Provide financial modeling, analysis, and valuation support for acquisitions and ad-hoc projects
• Identify and implement reporting of key financial metrics that enable meaningful insights and improve the visibility to company’s financial results
• Identify and drive impactful process standardizations across Finance
• Partner with GIS to enable implementation of reporting systems and processes across Finance

Requirements

• Bachelor’s Degree (Master’s Degree, CPA, CFA preferred) – Finance, Accounting, Economics or Business-related degree preferred
• 8-12 years of experience in Finance/Accounting for reputable firms
• Strong communication and persuasion skills
• Advanced knowledge of Microsoft Excel, dashboards, data visualization
• Strong analytical, financial modeling and reporting skills
• Attention to details, ability to think clearly, work effectively with cross-functional teams.
• Curiosity to learn the business, improve processes and strive for excellence
• Ability to work with minimal guidance in a fast-paced, global environment
• Experience in implementing new finance technology such as Tableau, Big Data, etc. a plus

• Respond promptly to customer queries and complaints to find solutions and defuse tension.
  

• Ensure appropriate actions are taken to resolve customers’ problems and concerns, escalating as needed.
  

• Maintain customer accounts and accurate records of customer interactions, including inquiries, complaints, or comments.
  

• Use knowledge of products, services, or assigned expertise to answer inquiries or escalate to the appropriate team.
  

• Meet or exceed program metrics (quality, NPS, attendance, phone KPIs).
  

• Follow up with customers regularly to ensure satisfaction.
  

• Respond to customer inquiries within established SLAs.
  

• Proactively identify areas of opportunity to improve service.
  

• Deliver WOW, white-glove service to every customer.
  

• Handle calls, chats, and tickets in a support center environment.
  

• Collaborate with other teams to resolve customer issues effectively.
  

• Perform other related duties as assigned (scope may change with business needs).
  

• 3–5 years of Customer Service experience.
  

• High School diploma required; Business Degree preferred.
  

• Goal-driven and able to work under pressure.
  

• Excellent problem-solving and critical thinking skills.
  

• Collaborative mindset and ability to work cross-functionally.
  

• Outstanding written and verbal communication skills, including active listening.
  

• Service-oriented with a proven track record of resolving customer concerns.
  

• Strong computer skills and ability to learn new software quickly.
  

• Mandatory : Ability to work well with other teams, think critically, and operate an Apple Mac.
  

• Preferred experience with tools/software :
  

  • Genesys Office
    

  • Google Sheets
    

  • Microsoft Office (Excel proficiency strongly preferred)
    

  • Jotform
    

• Collectibles knowledge and prior customer support experience strongly encouraged. Collectible enthusiasts welcome!
  

• Health Insurance : Eligible for Medical, Dental, and Vision coverage.
  

• 401(k) Plan : Supporting your long-term financial goals.
  

• Paid Vacation : Full-time employees receive paid time off.
  

• Fun & Engaging Environment : Team celebrations, holiday events, and team-building activities.
  

• Growth Opportunity : Join a dynamic company experiencing hyper-growth in an exciting industry.
  

The base pay range for this position is expected in the range below:

Job Description Summary

Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes, and customers. Solves a range of problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction.

Key Responsibilities

• Responsible for all spending and budgeting related activities. These activities include but are not limited to forecasting, reporting, journal entries posting, capital budget management and execution, quarter end close and accounts reconciliation.
• Effectively collaborate and interact with various Business Managers and be responsible in consolidating key FP&A requirements, while delivering reporting analysis for all financial cycles.
• Perform consolidation and reporting related to financial close, quarterly business reviews, Annual Operating Plans, Strategic Review and forecast cycles
• Collaborate with cross functional teams in performing detailed analysis for finance and non-finance stakeholders
• Support management in completing ad hoc reports and providing data driven insights into business performance
• Develop financial models, run scenario analysis and provide support in analyzing margins, risks and opportunities.
• Lead the effort in streamlining management reporting and centralizing information and analytics
• Proactively identify and drive process improvement initiatives

Qualifications & Preferences

• Strong analytical and problem-solving skills
• Strong Excel modeling skills, experience with Financial systems like SAP, Anaplan and Tableau a plus
• Collaborative working style, excellent communication, and presentation skills
• Self-starter with a positive attitude and ability to thrive in a rapidly changing environment

Bachelor’s degree inor related field

4-7 years of finance experience and Master’s Degree preferred