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Technical Support Manager jobs

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12,993 jobs found
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Amazon Support Associate II Ops Tech Solutions OTS - Fixed Field United States, Alabama

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Description:
DESCRIPTIONAbout Operations Technology Solutions (OTS)About the Role:As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across...
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Amazon Software Development Manager Demographic Targeting United States, California, Palo Alto

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DESCRIPTIONExport Control Requirement:Key job responsibilitiesParticipate in all phases of SDLC including requirements gathering, design, code, test, and code/test coverage.Developing embedded software in assembly, C, C++, Rust or other languagesHave in...
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Amazon Support Eng II RED United States, Washington, Seattle

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Troubleshoot difficult IT problems without SOPs. Collaborate with internal teams or vendors to execute projects and resolve customer issues. Lead continuous improvement efforts. Audit the quality of work performed and...
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Amazon Sr Partner Development Manager - SAP Line Business LOB Appli... United States, Texas, Arlington

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Description:
Support the alliance and Lead GTM for product line to develop and orchestrate sales motions across sales, marketing, partner, product, training, and professional services teams. Leverage your deep domain expertise...
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Amazon Manager Ops Tech Solutions OTS - Fixed Field United States, Florida, Tallahassee

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Description:
Inclusively hire, train, and develop a team of IT professionals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Interact with management and...
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Amazon Support Engineer Services United States, Washington, Seattle

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Description:
DESCRIPTIONYour day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians' across various teams, owning and recognizing their unique IT needs and...
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Amazon Supply Chain Manager Amazon Fashion United States, Washington, Seattle

Limitless High-tech career opportunities - Expoint
Description:
DESCRIPTIONKey job responsibilities Identifying and delivering improvement opportunities around demand and production planning Monitoring, analyzing and owning Key Performance Indicators such as: out of stock rate, total inbound lead time,...
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If you’re looking for an experienced and skilled tech management role that gives you the opportunity to make a positive impact on a company’s success and customer service, then look no further than Expoint’s technical support manager role. As a technical support manager, you will be responsible for overseeing the technical support team and making sure that technical queries and issues are handled efficiently and effectively. You will provide guidance and mentorship to the technical support team and strive to maintain the highest customer service standards set by the firm. In addition, you will be hands-on in helping the technical support team to solve customer service queries, software development and system issues. You will develop new processes and procedures to ensure efficient and reliable technical support services. You must have an in-depth understanding of the company’s IT structure, as well as a comprehensive understanding of customer service best practices and industry standards. You will also be responsible for monitoring the overall customer service performance of the technical support team and generating performance reports. You will constantly review calls and escalate issues to the appropriate teams to ensure timely resolution. Furthermore, you will be responsible for managing customer feedback and complaint resolution. This role requires excellent problem-solving skills, customer service experience and an eye for detail. The ideal candidate must have an excellent understanding of technical support operations and the ability to analyse customer feedback, trends and technical issues. If you believe you have the skills and experience to succeed, then apply to Expoint’s technical support manager role today!