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Collaborate with stakeholders to build and improve operational efficiency, engagement as well as define KPIs to measure product and initiative performances. Partner with Product Management on building business cases that...
Analyze Engineering Requirements o Coordinate with the different stakeholders to conductrequirement analysis o Support engineering in identifying the business needs, theirpriority, impact, and urgency o Understand existing software tools and...
Collaborate with stakeholders to build and improve acquisition, engagement, and retention as well as define KPIs to measure product and initiative performances. Partner with Product Manager on building business cases...
Perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. Perform troubleshooting investigations via backend methods by capturing log...
Providing intermediate to advanced level of technical support and consultation to end-users and internal servicing agents for commercial banking online products and applications. Examples include but are not limited to;...
At least 6 years total combined related work experience and completed higher education, including:At least 1 year customer service, call center, hospitality and/or technical support work experienceAt least 5 years...
Responsible to develop the SACM roadmap and communicate this roadmap to executives, customers, and partners. Develop and drive SACM projects to achieve roadmap goals approved by executive leadership. Understand business...
Collaborate with stakeholders to build and improve operational efficiency, engagement as well as define KPIs to measure product and initiative performances. Partner with Product Management on building business cases that...
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