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Applied Materials Technical Product Support Engineer III E3 United States, California
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines. Has knowledge of best practices and how own area integrates with others; is aware of the...
Own customer-facing conversational experiences across web, Messages, voice, and Apple Support app. Make decisions with a customer-first mindset. Engage with business partners to drive alignment and a shared understanding. Lead...
Has developed proficiency in a range of processes or procedures to carry out assigned tasks. Has a basic understanding of how the team integrates with others. May provide informal guidance...
Support event logistics and production including project management, vendor and crew coordination, attendee experience, setup, break-down, etc. Manage team inventory including the packing/shipping/tracking of event materials pre and post onsite...
2+ years of experience recruiting coordination, project coordination, event planning or admin experience in a fast paced customer-focused environment. Exceptional problem solving, attention to detail, time management, and organisational skills...
Tracks field activities using the CRM system and system reports to ensure timely reporting to stakeholders and feedback to venders. Documents processes for all aspects of the FRM program and...
Contribute to the ongoing information security initiatives and improvements development, implementation and maintenance of information security for FLU/Ops. Serves as an Information Security subject matter expert and participates in the...
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines. Has knowledge of best practices and how own area integrates with others; is aware of the...
The support coordinator role plays a critical part in any tech company. The day-to-day duties of a support coordinator involve overseeing customer service and technical support operations for a range of technology-related products and services. As a support coordinator at Expoint, you will be responsible for ensuring our valued customers receive exceptional service levels.
You will be responsible for managing our technical support team, gathering customer feedback and creating customer ticketing systems and processes. You will also be responsible for responding to customer inquiries and troubleshooting product issues. You will need to have a great customer service orientation and excellent knowledge of technical support principles and guidelines.
You will also be responsible for monitoring and evaluating customer service staff performance and creating customer service related training materials. Additionally, you will maximize customer service delivery across multiple customer channels and proactively identify areas that need improvement.
Success in this role requires excellent problem solving, communication, and organization skills. You must be able to multitask and handle a large volume of customer inquiries, troubleshoot technical problems and handle customer escalations calmly.
If you are interested in this role, you should have working experience in a similar role in the tech industry and a bachelor's degree in Computer Science or related field. You should also have experience with customer service and technical support operations, processes, and procedures.
At Expoint, your skills and experience will be rewarded with a competitive salary package. This is a great opportunity to join a dynamic team and make a real difference in the success of our customers. We look forward to hearing from you!