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JPM
JPMorgan Transactions Specialist II United States, Arizona, Tempe
Prepare batches of work by extracting checks and remittances from envelopes. Input data into the system while following standard operating procedures and customer specific instructions for processing. Operate Imaging/Extraction Equipment...
Conduct quality assurance reviews to evaluate the comprehensiveness and substantive accuracy of the OLO’s inventory of legal obligations, and JPMC’s efforts to monitor for legal and regulatory developments affecting those...
Provide daily support within our operations, addressing client inquiries, and troubleshooting issues using your knowledge of our policies and procedures. Identify opportunities to refer services based on client needs, leveraging...
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm. Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability. Assist...
Provide technical help desk support to customers calling the Service Support Desk (i.e., Help Desk) to resolve problems or issues with the IDMS and/or EIWS, as well as troubleshoot connectivity...
Ensure workload is completed as outlined in departmental procedures and policies. Understand portfolio and tools used to support client processing requirements. Provide training to new and existing employees. Interface with...
Lead the transformation of strategic plans into high-impact programs and projects, utilizing your expertise in project management and strategic thinking to deliver results across various business units. Oversee the execution...
Prepare batches of work by extracting checks and remittances from envelopes. Input data into the system while following standard operating procedures and customer specific instructions for processing. Operate Imaging/Extraction Equipment...
As a Support Specialist on Expoint, you will have the opportunity to jump into the heart of the tech industry and make a real impact. You’ll be the go-to for customers who have questions or challenges, taking ownership of each query or issue and providing efficient and timely solutions to ensure customer satisfaction. You’ll ensure customer queries are resolved quickly and accurately, taking care to be detail-orientated when processing each ticket through to completion.
You’ll quickly become a master of the tech products supported, growing your knowledge while learning how they are used every day by customers. You’ll also showcase your passion for customer service, delivering excellent customer care while maintaining a friendly and approachable demeanor. It’s essential that you stay up to date with all new features, products, and services, so that you can be a reliable source of information for customers.
In addition, you’ll collaborate with the rest of the team and help develop effective processes and procedures. You’ll use your creativity to bridge the gap between customers and the products and services in meaningful ways. You’ll have a finger on the pulse of customer feedback and analyze customer interaction trends, helping to drive insights into a constantly evolving industry.
If you’re looking for an opportunity to hone your customer service and technical capabilities while making a real impact in the tech industry, then a Support Specialist position with Expoint is perfect for you.