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2,708 jobs found
12.07.2024
CO
Capital One Support Specialist United States, Texas, Plano
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution. Monitor and respond quickly and effectively to tickets, calls, chats, or in-person...
Manage service programs in support of equipment installations, evaluations, relocations, upgrades, and associated activities including the monitoring, review, and debrief of Global Service Management System activities. Supports business processes by...
Core production work: Provide the best customer support through emails and chats and maintain high quality. Team Development: Help in improving processes, so we always optimize for better customer experience...
Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures. Utilizes established problem-solving techniques and diagnostic tools to...
Owns and manages the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) process for relationship management teams. Engages with prospects and current clients to accurately review AML/KYC information in order to facilitate...
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution. Monitor and respond quickly and effectively to tickets, calls, chats, or in-person...
As a Support Specialist on Expoint, you will have the opportunity to jump into the heart of the tech industry and make a real impact. You’ll be the go-to for customers who have questions or challenges, taking ownership of each query or issue and providing efficient and timely solutions to ensure customer satisfaction. You’ll ensure customer queries are resolved quickly and accurately, taking care to be detail-orientated when processing each ticket through to completion.
You’ll quickly become a master of the tech products supported, growing your knowledge while learning how they are used every day by customers. You’ll also showcase your passion for customer service, delivering excellent customer care while maintaining a friendly and approachable demeanor. It’s essential that you stay up to date with all new features, products, and services, so that you can be a reliable source of information for customers.
In addition, you’ll collaborate with the rest of the team and help develop effective processes and procedures. You’ll use your creativity to bridge the gap between customers and the products and services in meaningful ways. You’ll have a finger on the pulse of customer feedback and analyze customer interaction trends, helping to drive insights into a constantly evolving industry.
If you’re looking for an opportunity to hone your customer service and technical capabilities while making a real impact in the tech industry, then a Support Specialist position with Expoint is perfect for you.