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5,343 jobs found
26.06.2024
CO
Capital One Support Specialist United States, New York, New York
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution. Monitor and respond quickly and effectively to tickets, calls, chats, or in-person...
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution. Monitor and respond quickly and effectively to tickets, calls, chats, or in-person...
Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients. Identify opportunities to offer value added products and services while adhering to strict laws...
Experience in technical support or a related role. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Degree in a technical field. Experience in the fire alarm industry....
Regular or Temporary:English (Required)1st shift (United States of America)Please review the following :ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be...
Drive resolution of complex problems by leveraging internal resources and using multiple communication channels including email and client appointments. Partner with internal teams to ensure your customers’ issues are escalated...
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution. Monitor and respond quickly and effectively to tickets, calls, chats, or in-person...
As a Support Specialist on Expoint, you will have the opportunity to jump into the heart of the tech industry and make a real impact. You’ll be the go-to for customers who have questions or challenges, taking ownership of each query or issue and providing efficient and timely solutions to ensure customer satisfaction. You’ll ensure customer queries are resolved quickly and accurately, taking care to be detail-orientated when processing each ticket through to completion.
You’ll quickly become a master of the tech products supported, growing your knowledge while learning how they are used every day by customers. You’ll also showcase your passion for customer service, delivering excellent customer care while maintaining a friendly and approachable demeanor. It’s essential that you stay up to date with all new features, products, and services, so that you can be a reliable source of information for customers.
In addition, you’ll collaborate with the rest of the team and help develop effective processes and procedures. You’ll use your creativity to bridge the gap between customers and the products and services in meaningful ways. You’ll have a finger on the pulse of customer feedback and analyze customer interaction trends, helping to drive insights into a constantly evolving industry.
If you’re looking for an opportunity to hone your customer service and technical capabilities while making a real impact in the tech industry, then a Support Specialist position with Expoint is perfect for you.