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935 jobs found
30.05.2024
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Uber Customer Support Specialist United States, West Virginia
Solving difficult problems: Seek to understand the complexity of customer issues to proactively tackle these contacts effectively and efficiently. Educating our customers for future: Play a meaningful role in proactively...
Deliver professional global Tier 1 technical support to employees and systems globally. Work as per IT & Security processes and KPIs. Create and improve technical documentation, training materials, and how-to...
Provide high quality customer support (Inbound Phone Support with some email work). Deliver high customer satisfaction and demonstrate empathy while solving customer concerns as efficiently, politely, and professionally as possible....
Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures. Utilizes established problem-solving techniques and diagnostic tools to...
Solving difficult problems: Seek to understand the complexity of customer issues to proactively tackle these contacts effectively and efficiently. Educating our customers for future: Play a meaningful role in proactively...
Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures. Utilizes established problem-solving techniques and diagnostic tools to...
Coordinates sales process activities including developing contact strategies, planning for client meetings, creating presentation materials, tracking action plans, and working with solutions partners. Leverages analytics and sales tools to gather...
Solving difficult problems: Seek to understand the complexity of customer issues to proactively tackle these contacts effectively and efficiently. Educating our customers for future: Play a meaningful role in proactively...
As a Support Specialist on Expoint, you will have the opportunity to jump into the heart of the tech industry and make a real impact. You’ll be the go-to for customers who have questions or challenges, taking ownership of each query or issue and providing efficient and timely solutions to ensure customer satisfaction. You’ll ensure customer queries are resolved quickly and accurately, taking care to be detail-orientated when processing each ticket through to completion.
You’ll quickly become a master of the tech products supported, growing your knowledge while learning how they are used every day by customers. You’ll also showcase your passion for customer service, delivering excellent customer care while maintaining a friendly and approachable demeanor. It’s essential that you stay up to date with all new features, products, and services, so that you can be a reliable source of information for customers.
In addition, you’ll collaborate with the rest of the team and help develop effective processes and procedures. You’ll use your creativity to bridge the gap between customers and the products and services in meaningful ways. You’ll have a finger on the pulse of customer feedback and analyze customer interaction trends, helping to drive insights into a constantly evolving industry.
If you’re looking for an opportunity to hone your customer service and technical capabilities while making a real impact in the tech industry, then a Support Specialist position with Expoint is perfect for you.