As a Support Engineer in the high tech industry, you are the first responder for many technical related issues, providing on-demand technical help to customers. With a range of interesting and challenging roles to choose from, Expoint is your go to destination for support engineer jobs. Start your job search today on Expoint!
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Amazon Support Engineer United States, Virginia, Arlington
Provide comprehensive technical support to Amazon Corporate employees. Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users. Perform hardware procurement and...
Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s. Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting...
Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise. We are looking for candidates with support...
1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience. 2+ years of troubleshooting in a multi-user high availability environment experience. 2+ years of PC repair, troubleshooting, deployment...
Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution. Maintain strong relationships with our customers for the delivery of technical support. Have a mindset of...
Responsible for technical customer support experience with Wiz. Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Identify cases that require...
Work with clients, account managers, and technical staff to resolve application problems. Develop workarounds and recommend custom solutions for client needs. Take ownership of technical issues, and work with our...
Provide comprehensive technical support to Amazon Corporate employees. Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users. Perform hardware procurement and...
A support engineer plays an essential role in the technology industry. As a support engineer, your job is to be the first line of defense when any technical issue arises. Your primary responsibility is to troubleshoot any technical issues that may arise by providing support to customers and personnel.
With Expoint, you will have the opportunity to utilize your expertise in problem-solving in order to quickly identify and resolve potential issues. This will involve being able to analyze the source of these issues, whether faulty equipment, missing information or misconfigured devices, to determine the best solution. Additionally, you will need to ensure that customer satisfaction standards are consistently met.
Your position will also encompass providing advice, guidance, and customer service in order to help you meet customer expectations. You’ll need to maintain customer records and ensure customer satisfaction as well as ensure the highest level of data security.
The ability to communicate effectively and with empathy is also an important aspect of the role. It is your job to ensure customer inquiries are understood and resolved as quickly and efficiently as possible. On top of providing technical help and advice, you'll need to be able to provide customer service that reassures customers in order to protect the brand’s ongoing success.
It's essential that you remain up to date with industry news, trends and technology to ensure that your support is provided using the latest techniques. With Expoint, you'll have the opportunity to use your problem-solving capabilities, customer service skills and deep technical knowledge to become a successful support engineer.