Service Engineer jobs

This job is responsible for designing and overseeing common, reusable, and scalable software components which are either domain independent (e.g., generic data quality tools over billions of rows of data) or domain specific (e.g., classification models for surveillance or testing framework for Global Markets processes). Key responsibilities include enabling Global Risk Management's data and analytical capabilities. Job expectations include working with senior modelers, risk managers, and technologists to understand the current state and design the future state of data and analytics.

Responsibilities:

• Seeks opportunities for consistent improvement in quality, efficiency, and processes
• Partners effectively with senior stakeholders within Global Risk Analytics and Enterprise Independent Testing, Front Line Units, Technology, Audit and Compliance
• Provides leadership and oversight to less experienced team members
• Applies quantitative methods to develop capabilities that meet line of business, risk management and regulatory requirements
• Understands financial data: schemas, flow, size, data issues, data controls, etc.
• Builds performant big data pipelines
• Uses programming skills and knowledge of software development lifecycle principles to deliver high quality code for model and testing processes

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications

• At least 7 years of relevant experience in software engineering in Quantitative Finance or other relevant industries

Desired Qualifications

• Bachelor’s degree in related field or equivalent work experience
• Advanced programming skills (e.g. Python) and solid understanding of Software Development Life cycle (SDLC) principles
• Proven track record of seamlessly leading and executing enterprise-wide initiatives
• Strong ability to document and clearly articulate the rationale and impact of technical solutions to a wide range of audiences
• Demonstrated experience in at least three (preferably more) of these following areas:
  • Leading complex analytical and problem-solving initiatives
  • Applying advanced quantitative methods to drive innovative solutions to test business processes and relevant data
  • Deep knowledge of financial services industry and regulatory frameworks
  • Engineering solutions for large-scale structured and unstructured data sets
  • Driving process improvements and automation across business and technology functions

Skills:

• Critical Thinking
• Data Modeling
• Process Effectiveness
• Risk Modeling
• Test Engineering
• Influence
• Oral Communications
• Prioritization
• Relationship Building
• Written Communications
• Attention to Detail
• Change Management

Minimum Education Requirement:Bachelor’s degree in related field or equivalent work experience

Job Description:

Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

Job Description:

Client Service Associates will be co-located at a central site, and report into theClient Service Managerand provide shared support for advisors who have a short term need.

• The Client Service Associates (CSA) role is a sales support position, typically providing dedicated operational and sales support to multiple Financial Advisors (FAs).
• You will be part of a team of CAs supporting specific advisors and their clients. CSA’s may also on a regular basis support office initiatives, in addition to the businesses of particular FAs.
• For established clients, the CSA will often serve as the most frequent point of contact with Merrill Wealth Management.

Responsibilities include:

• End-to-end onboarding process; including systems, documentation, and follow-up
• New account opening and maintenance
• Phone coverage for assigned advisors
• IAP enrollment and maintenance
• Process and manage client servicing requests and account maintenance
• Drive digital client engagement
• Use Salesforce to track daily activities

Required Qualifications:

• 1+ years' experience working in a client servicing operations capacity or banking/ financial industry
• Proficient in Microsoft Word, Excel

Desired Qualifications:

• Undergraduate Degree
• Knowledge of investment and banking products, policies & procedure
• The candidate should respond well to changing and evolving job duties and expectations.
• Strong technological skills are desired
• Bilingual – Spanish
• Bilingual - Mandarin Chinese
• Bilingual - Portuguese

Skills:

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Time Management
• Organizational
• Detail Oriented

High School Diploma / GED / Secondary School or equivalent

Job Description:

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a key member of Layer-7 Security group, you will be responsible for designing and developing security features on the next-generation firewalls. You will work with product management on user requirements, apply your knowledge to functional design, utilize your programming skills for efficient and robust implementation, and interact with quality assurance and field support teams throughout the entire software development cycle.

Your Impact

• Technical leadership and end-to-end delivery of solutions in collaboration with cross-functional product management, development and quality assurance teams in a fast paced environment

• You will work to design, implement and troubleshoot next generation cloud security solutions

• Hands-on participation in developing next generation cloud security architecture

• You will participate in all phases of the product development cycle, from definition, design, through implementation and test

• Lead cross-functionally with Product Management, SRE, Software, and Quality Engineering teams to deliver new security as a service offering to the market in a timely fashion with excellent quality

• Develop a strong culture of diversity, intellectual curiosity, problem-solving, and openness

• Work closely with customer support teams to improve end-customer outcomes

• Foster innovation in the organization

Your Experience

• Excellent team player with strong coding, analytical and problem-solving skills
• Hands-on experience with cloud distributed systems and high scale designs and in developing high performance distributed software applications
• Experience in cloud technologies like Kafka, Elastic Search, SQL, Google Big Query or equivalent
• Experience with backend development (Rest APIs, Databases, Serverless computing) of distributed cloud applications.
• Experience with Docker and Kubernetes or other container orchestration platforms
• Good understanding of public cloud design considerations and limitations in areas of microservice architectures, security, global network infrastructure, distributed systems, and load balancing with strong cloud service trouble-shooting skills.
• Working knowledge of TCP/IP and Networking is highly desirable
• Experience in GCP or AWS is a plus
• M.S/B.S degree in Computer Science or equivalent and 7+ years of relevant experience required.
• Hands-on programming experience in one or more of the following: GO/Java(Primary), Python; Working knowledge of C is highly desirable
• High energy and the ability to work in a fast-paced environment with a can-do attitude

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• End-to-end backend development of features and core components across their entire life cycle (design, develop, test, deploy, maintain)
• Collaborate with peers across different teams and disciplines to shape solutions and integrate with other parts of the product
• Work with customers and provide solutions to their day-to-day work and challenges
• Contribute to team-wide efforts - code reviews, design reviews, technical and architectural decisions

Your Experience

• Education: A Bachelor's or Master's (M.S./B.S.) degree in Computer Science or an equivalent technical field.

• Experience: 2+ years of professional Software Engineering experience, ideally focusing on the development of scalable server-side applications .

• Programming: Strong programming proficiency in one or more of the following: Python , Node.js , or TypeScript .

• Database Knowledge: Solid understanding of and experience with relational databases (SQL) , MongoDB , and BigQuery .

• Collaboration: A demonstrated ability to be a team player with strong communication skills for effective collaboration across cross-functional groups .

Core Technical Experience

• Proven experience building and maintaining high-scale server-side applications .

• Experience utilizing Cloud Platforms such as Google Cloud Platform (GCP) , Amazon Web Services (AWS) , or Microsoft Azure .

• Familiarity with CI/CD pipelines and managing cloud infrastructure .

• Experience with REST APIs (design, development, and consumption).

• Knowledge of AI/ML pipelines , Data Science principles , and related technologies like Model Context Protocol

Preferred

• Prior experience with containerization technologies, specifically Kubernetes and/or Docker .

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $106000 - $170500/Yearly. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

The Impact You’ll Make in this Role

As an Advanced Business Supply Chain Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Leading or supporting cross-functional teams as a Subject Matter Expert (SME) or process expert in their respective manufacturing technology platform

• Manufacturing scale up and NPI integration, while designing for manufacturability and franchise wide process optimization. Support new product teams to take products through the commercialization process to launch

• Aspire to realize process and technology entitlement, grounded in process first principals

• Provide technical expertise to support value stream improvement plans including long-term strategies

• Determining cost savings and supply chain improvement opportunities

• Supporting the Quality team in reducing customer complaints, improving the cost of poor quality, and help investigate and mitigate unexpected issues as they arise

• Partner with Corporate Research Laboratory (CRL) & Division Engineering to solve complex problems. Define equipment and manufacturing processes for CAPEX/equipment design projects

• External benchmarking and collaboration

• Continuing education both internal and external in area of expertise

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

Basic Qualifications:

• Bachelor’s degree or higher in a Science or Engineering discipline (completed and verified prior to start) from an accredited institution

• Ten (10) years of combined experience in manufacturing technology engineering, process engineering, product engineering, or product development in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Automation, laser processing, robotics, and plastic molding experience

• Experience working in a highly regulated business utilizing Lean Six Sigma methodologies to solve complex problems

• Experience presenting complex technical topics to management. Strong written and oral communications skills

• Demonstrates collaborative, functional and situational leadership qualities. Comfortable with new to the world technologies

• Demonstrate an ability to translate business and supply chain needs into workable technology solutions for manufacturing operations

• Passion for technology; curious with a growth mindset

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are seeking development-heavy Site Reliability Engineers (SREs) who are passionate about bringing new ideas to all facets of DevOps and operational excellence within our Internet security infrastructure product portfolio. This key role requires strong technical expertise to design, build, maintain, and scale production services and server farms, with an emphasis on applying development skills to automate and optimize complex infrastructures for large-scale global product deployments across multiple cloud platforms. As an SRE, you will take end-to-end ownership of your focus areas, driven to solve problems at every level of the stack, and participate in all phases of the product lifecycle—from initial design and development through testing and deployment—while collaborating seamlessly with multi-functional teams, including developers, product managers, and QA, to achieve a common operational goal.

Your Impact

• Build Terraform to deploy infrastructures and services to multiple cloud platforms.

• Build automation for provisioning and operating infrastructure at a massive scale using Python or Go code

• Work with Dev/QA teams to build pipelines and automation for delivering and deploying applications to production

• Build observation (logging, metrics, alerting) systems to make sure system works well.

• Design and implement the infrastructure to ensure applications align with infrastructure requirements, focusing on scalability and reliability

• Collaborate with PMs to deliver compliances (SOC2, Fedramp, IL5) and establish a vision for continuous improvement.

• On-call Support and Incident Resolution

  • Participate in occasional on-call rotations to support the infrastructure

  • Investigate incidents, formulate hypotheses, and identify root causes to solve issues promptly

  • Write postmortem reviews and provide remediation recommendations

Your Experience

• Bachelor's or higher degree in Computer Science, Engineering, or related field or equivalent military experience required

• 3+ years of experience in DevOps, SRE, or related roles.

• Cloud Experiences: GCP/AWS/OCI/Azure.

• Container Docker, Kubernetes operational experiences.

• Knowledge of TCP/IP, DNS, HTTP, GRPC

• Proven experience in designing, implementing, and maintaining scalable and reliable infrastructure

• Strong proficiency in automation scripting and infrastructure as code (IaC)

• Excellent problem-solving skills and the ability to troubleshoot complex issues

• Effective communication skills, both written and verbal

• Experience working in collaborative, cross-functional environments

• Python/Go programming

• Additional Requirements

• Availability for occasional on-call support

• Willingness to engage with customers directly and represent the technical aspects of the product

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.