Service Consultant jobs

ServiceNow Senior Consultant – HR Service Delivery (HRSD)

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.

Your key responsibilities

In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include:

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• Performance analytics and reporting experience – certifications are a plus

• Employee Center and Workplace Service Delivery experience – certifications are a plus

• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

In today's business landscape organizations are continuously transforming and evolving to keep pace with change and innovative solutions. This wave of digital transformation and constant evolution introduces a variety of risks, which organizations are not equipped to manage and mitigate on their own. As a professional in our Risk Technology practice, you will assist clients in integrating optimal application security, control, and risk management solutions through their transformation journey. You will belong to an international network of specialists helping our clients enable trust through transformation, while working closely with large scale implementation teams across a variety of enabling emerging technologies and solutions.

As a member of our national Risk Technology practice, you will belong to a network of professionals helping our clients implement trusted technology solutions to enrich and improve decision making, provide visibility and transparency of risk and compliance to stakeholders, and integrate efficient and effective risk management solutions.

As our Risk Technology practice continues to rapidly expand, we are seeking a highly motivated Senior Associate, focused on cloud-based application security, controls, and technology enablement. We need Seniors to help our clients develop and execute sustainable risk management solutions through transformational their efforts. As part of the team, you will work with a wide variety of resources and clients to deliver professional services on strategic and global priority accounts, while accelerating your professional growth.

We will support you with career focused training and coaching to develop, execute, and accelerate your professional goals.

Your key responsibilities

Leveraging your cloud application and industry knowledge, you will lead cross-functional teams in developing innovative solutions for clients that will assist them in evolving and sustaining a risk management program through transformation. You will support EY teams responsible for transforming organizations' front, middle, and back office through implementation of leading practice cloud-based technology solutions.

Skills and attributes for success

• You will leverage your proven track record of cloud-based application experience, technical knowledge, and strong interpersonal skills, to effectively deliver quality results in the assessment, design, and implementation of controls, security, and risk management solutions.
• Deliver facts, analyses, and recommendations in an accurate, clear, and concise manner.
• Foster relationships with client personnel at appropriate levels
• Drive high-quality work products on your team within expected timeframes and budget

To qualify for the role, you must have

• A bachelor’s or master’s degree and approximately 2-3 years of related work experience
• Demonstrate a deep understanding of business processes across one or many cloud base applications (e.g., purchase-to-pay, hire-to-retire, customer-to-contract), technical application security design and configuration, application role maintenance and user provisioning processes.
• Internal controls within and around the Oracle or cloud-based applications
• Oracle Applications security and how to achieve a design that enables an end user but also establishes control.
• Advanced project management and client service skills
• Excellent teaming skills
• A valid driver’s license in the US and a valid passport required; willingness and ability to travel both domestically and internationally to meet client needs

Ideally, you’ll also have

• Experience integrating, managing, or assessing security and controls for cloud-based applications.
• ERP implementation project management and support experience (Oracle and/or Workday experience is a plus)
• Industry related certification (e.g., CISA, PMP, CIA, RICS); non-certified hires are required to become certified within 1 year from the date of hire

The opportunity

• Guidewire Claim Centre Support with 3 to 6 Yrs

Your key responsibilities

• Guidewire Claim Center Support and Maintenance (Staff 3-6 years)
• Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
• Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
• Manages the Guidewire CC Configuration and Integration.
• Design, modifies and implements Guidewire product suite.

Skills and attributes for success

• Deep understanding of Guidewire framework, implementation, architecture and components.
• Must have experience in GuideWire Claim Center 9.0 version+
• Well versed in development streams - Configuration/Integration/Both
• Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
• Implementation of Rules (including UI Validation) using GOSU scripting.
• Metadata Configuration of Rules (including UI Validation).
• Integration with External Systems and Guidewire Platform supported integration techniques.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
• Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
• Experience in Insurance domain, preferably in Property & Casualty.
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Should have worked on incident management and problem management.

To qualify for the role, you must have

• Guidewire CC Config
• Gosu Scripting, UI & Data Models
• Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Tomcat and or Web sphere/WebLogic.

Certification:

• Guidewire CC (Good to have)
• ITIL certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Your key responsibilities

• You are responsible to provide leadership, functional knowledge and configuration skills to build EY Proprietary applications on top of SAP products.
• Responsible to deliver in a hybrid systems environment – primarily SAP On-Prem products, SAP Cloud Platform and SAP Cloud products.
• Responsible to deliver in the Agile process as part of a stable team.
• You are also expected to engage with partners and service providers to clarify any open operational or technical questions, reporting to the EY CT SAP Domain product management function.

Skills and attributes for success

Ideally, a Person with 3+ years of experience in SAP FI/CO and knowledge/experience in S/4HANA Public Cloud Finance having expertise in Implementations, Rollout, Upgrade and Support Projects in SAP ECC and SAP S/4HANA. You will also be:

• A team player with strong analytical, communication and interpersonal skills
• Constantly updating yourself about new offerings from SAP as well as market conditions
• A winning personality and the ability to become a trusted advisor to the stakeholders

To qualify for the role, you must have

• Experience in requirements gathering, User Story creation and grooming, blueprint preparation, system configuration, testing, cutover, Go-live and operations.
• Work experience in relevant SAP Financial Services consulting services engagements or business environments
• Strong work experience in SAP FI/CO, S/4HANA Private Cloud - Finance and SAP S/4HANA Public Cloud - Finance through multiple E2E implementations
• Strong experience in SAP New GL, AR, AP, AA, Basic CO, Banking, BCM, and FSCM
• Understanding of integration points with the SD, MM, and FI/CO modules
• Experience in Banking and Cash Management
• Cost Center, Profit Center, Investment Management, Internal Order Accounting experience
• Product Cost Planning, Budget Planning and Forecasting experience
• Financial Planning and Analysis
• Accounting and Financial Close
• Data Migration with Migration Cockpit
• Financial Operations
• Education: Accounting and Finance (MBA/M. Com/CA/ICWA) or Engineering

Ideally, you’ll also have

• Knowledge of SAP technologies for both On-Prem and Cloud offerings from SAP
• Understanding of application integration potential across SAP offerings
• Knowledge of SAP Industry Solutions
• Education in business management will be helpful

What we look for

• Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

The Service Delivery Center is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal clients. The Service Delivery Center is a core component of the Government & Public Sector practice (GPS). This position supports the Assurance team by directing and managing Assurance work. This position will provide day-to-day management of Associate Analyst I through Senior Analyst (Analysts) ranks.

Your key responsibilities

• Provide management, supervision and evaluation of Senior Analysts, Analysts and Associate Analysts
• Manage the administration of audit reporting and documentation
• Identify potential audit issues or unusual relationships from analysis of financial statements and raise the issue to the engagement senior manager for resolution
• Apply accounting and auditing concepts to client situations
• Complete and/or oversee documentation and execution of specific audit procedures
• Identify opportunities to enhance audit techniques and provide recommendation to the engagement senior manager
• Drive development of audit and accounting client deliverables
• Perform financial and audit data analytics
• Monitor project scope and schedule and the progress of client engagement deliverables.
• Develop and maintain relationships with stakeholders across other EY functional groups
• Meet engagement project expectations defined by project and engagement stakeholders
• Identify, communicate and address project risks, assumptions and constraints
• Direct field work, inform supervisors of the engagement status and manage Analyst performance
• Manage resources, communications, and cost management of projects/programs
• Assume responsibility for the collection and documentation of project and engagement financial, accounting and audit related information for daily, weekly, monthly and ad hoc reporting, as directed
• Assume responsibility for the completion and delivery of engagement specific work products and deliverables
• Direct, review and analyze the work of Associate Analyst I through Senior Analyst ranks
• Communicate the progress of the assigned tasks on a period basis to the senior manager
• Communicate with the client in connection with executing audit procedures, as necessary

Skills and attributes for success

• Intellectual curiosity and strong sense of professional skepticism
• Ability to quickly grasp complex processes involving multiple stakeholders and information systems
• Effective teaming and collaboration with individuals from a variety of backgrounds and skillsets

To qualify for the role, you must have

• Bachelor's degree
• CPA
• United States citizenship; and must be able to obtain and maintain a secret clearance or higher
• Five (5) or more years of relevant experience, including at least 3 years' experience with Federal financial, accounting or audit related work
• Proven people management experience and ability to manage large teams in a metrics-driven, managed services environment, supporting nationally distributed teams and clients
• Excellent communication, facilitation and presentation skills demonstrated through effective writing and presentations to clients and internal stakeholders
• Ability to meet all project and client engagement milestones, deadlines and budgets
• Ability to monitor the scope of projects and engagements and ability to determine if adjustments are required
• Excellent analytical and problem-solving skills
• Effectively work with a nationally distributed team
• Excellent skills within MS Office (Word, Excel, PowerPoint, SharePoint)
• Ability to meet tight deadlines and following up on open issues
• Excellent English language skills ' both written and verbal
• Flexibility to travel up to 20%

Ideally, you'll also have

• Ability to obtain other certifications as may be required by federal regulations