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Be Single point of contact for Level 2 and Level 3 trouble shooting and issue resolution, Root cause analysis, and fix recommendations for the long term. Provide Technical solutions to...
Be Single point of contact for Level 2 and Level 3 trouble shooting and issue resolution, Root cause analysis, and fix recommendations for the long term. Provide Technical solutions to...
Accountable for performance and execution of deliverables of direct reports. Assist department head on designing and delivering metrics governance and reporting solutions. Engage technology teams to provide “voice of the...
Partner with teams and drive the planning of strategic automated solutions, creation of reusable reports and extracts, which can be applied to metrics and reports from the bottom to executive...
BS degree or higher in CS or related field. Skills and experience in monitoring, alerting, fault analysis, and automation. Strong troubleshooting and problem-solving skills. Coding knowledge in Java, Scala and...
Oversee the day-to-day operations of the Irving Lending support team. Ensure adherence to the global service level, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing...
Searching for production support work in the tech industry? Expoint is the perfect site for you! Our job searching platform is solely dedicated to tech opportunities, giving you access to a wide range of roles with top companies.
So, what is production support? In this role, you’ll be the first line of defense when issues arise or as new features or products are released. You’ll be responsible for tracking and resolving issues reported by customers, ensuring a high level of customer satisfaction.
Working in production support requires strong analytical skills and the ability to work in a fast-paced environment. You’ll be able to quickly identify problems, isolate root causes and develop solutions. You need to have excellent communication skills to work well with customers, developers, product managers and other stakeholders. Plus, knowledge of coding and scripting would certainly help!
As a production support specialist, you’ll be a highly valued member of any tech company, helping to ensure its products and services meet the highest standards. If this type of position sounds interesting to you, make sure to visit Expoint and check out the openings. We’ve got a wide selection of roles waiting for you right now!