Product Support Manager Devices Services Japanese jobs

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity :

We, at Flywire, are seeking a Senior Payment Manager, Pricing and Monetization to develop, implement, and optimize pricing strategies across Flywire’s global payments solutions. This role will be responsible for analyzing market trends, assessing competitor pricing models, and collaborating with internal teams to maximize revenue and profitability while ensuring a seamless payment experience for clients.

Key Responsibilities:

• Design and execute strategic pricing models that align with Flywire’s business goals and market positioning
• Conduct market research and competitive benchmarking to evaluate pricing trends across industries and regions.
• Collaborate with Sales, Product, and Finance teams to develop pricing strategies that enhance revenue growth and client retention.
• Analyze transaction-level data and pricing performance metrics to identify opportunities for price optimization and margin improvements
• Monitor global regulatory and economic developments that may influence pricing decisions, ensuring compliance with regional and international requirements
• Develop and maintain pricing governance frameworks, including approval workflows and documentation standards
• Deliver clear, data-backed pricing recommendations to senior leadership to support strategic decision-making

Here’s What We’re Looking For:

• A strategic thinker with strong analytical capabilities and a deep understanding of pricing models and financial analysis.
• Bachelor’s degree in Business, Economics, Finance, Mathematics, or a related field; a Master’s degree is a plus.
• 7–9 years of experience in pricing strategy, financial analysis, or revenue management—ideally in fintech, payments, SaaS, or financial services.
• Proficiency in data analysis and modeling, with hands-on experience using Excel, SQL, Python, or BI platforms (e.g., Tableau, Power BI).
• Ability to distill complex data into actionable insights and communicate them effectively to various stakeholders.
• Solid grasp of market dynamics, competitive pricing frameworks, and revenue optimization techniques.
• Excellent communication and presentation skills, with a proven ability to influence senior leaders and cross-functional teams.
• Experience working in a global environment, with familiarity in multi-currency pricing structures and international payment regulations.

Technologies We Use:

• Excel, SQL, Python, or BI platforms (e.g., Tableau, Power BI)

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. The US base salary range for this full-time position is $130,000-$163,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

As a key member of the global Revenue Operations team, the Growth Operations Manager will drive operational efficiency, scalability, and visibility across the revenue engine by streamlining processes and unlocking the full potential of our Go-to-Market (GTM) tech stack. This role is ideal for an efficiency and automation-minded operator, who thrives at the intersection of business strategy, process, technology, and execution.

In this role, you will directly impact Flywire’s ability to scale Revenue Operations globally across Education, Travel, B2B, and Healthcare verticals. By simplifying processes, improving data flow, and enabling AI and automation, you’ll empower our GTM teams to focus on what matters most – delivering exceptional client experiences and driving growth.

Local to Boston is preferred.
What You’ll Do:

• Design and optimize Sales processes: Enable for scale by identifying friction points and reducing manual effort – while also maintaining both process and data integrity

• Drive the RevOps tech stack roadmap: Ensure our technology investments deliver measurable business impact, streamline sales processes, and drive strong user adoption

• Identity and execute AI and automation opportunities: Enhance both seller and RevOps productivity and data reliability (e.g., AI-driven coaching and insights; data enrichment)

• Gather and prioritize business requirements: Partner with GTM leaders, end-users, and Systems architects to ensure solutions are scalable, secure, and governed appropriately

• Lead tool training and adoption: Develop and deliver tech stack enablement playbooks and track adoption to measure value realization across the GTM teams

What You Bring:

• 6-10+ years of experience in Revenue Operations, Sales Operations, or related functions – preferably in a financial payments and/or B2B software environment

• Strong analytical mindset and deep understanding of GTM processes (e.g., forecasting, pipeline, and commissions) and RevOps tools (e.g., Salesforce/CPQ, Gong, and Marketo)

• Proven experience designing scalable processes, leveraging data and technology to drive measurable business impact

• Excellent communication and interpersonal skills to partner cross-functionally, bridge business needs with technical solutions, and deliver impactful and timely projects

• A proactive, efficiency-thinking approach with a passion for continuous improvement and automation

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We are looking for a
Product Manager own our integrations product strategy, and to drive impact in our rapidly growing travel business by identifying and solving problems that provide value to our customers and stakeholders in the luxury travel space.

You’ll be part of a team who is focused on identifying what a winning product looks like, and how it will succeed. In order to accomplish this, you will take on a role working with an established product leader and engineering teams to drive the business forward with the following responsibilities:

• Oversee product launches of medium and large complexity projects and features.
• Understand and contribute to the overall product strategy and vision through the roadmap.
• Define initiatives in detail in order to get the most impact out of the product roadmap.
• Earn the trust and confidence of the development team through influence and be responsible for prioritizing and defining the deliverables and outcomes for your team. Lead the squad of your product area, managing the different agile rituals to ensure deliverability. You will work alongside Engineers, QA, and Designers
• Be able to work across cross-functional teams and influence them to drive your roadmap objectives.
• Build products and new functionalities with design and engineering teams following product rituals and writing detailed requirements.
• Become the expert on your product while understanding how your product fits within the Flywire ecosystem.
• Use a variety of tools and data to understand how your product is performing.
• Identify opportunities, gather problems, and find solutions for your customers (internal and external) and stakeholders. Learn how your product is positioned in the market and anticipate market trends.
• Be able to effectively communicate your ideas and viewpoints to a varied audience.
• Must be comfortable working across multiple time zones in this highly collaborative role.
• Engage in travel as needed.

Here's What We're Looking For:

• 5+ years of Product Management experience, with a demonstrable passion for building user-centric products and a proven track record of owning products end to end.
• Good understanding and/or interest in the Travel space, with experience in Hospitality and Payments preferred.
• Skill in conducting user research and discovery.
• Ability to establish, track, and analyze key performance indicators (KPIs) to drive product growth and optimization
• Entrepreneurial mindset that embraces continuous iteration and improvement, including the use of a/b testing methodologies to drive data-informed product decisions, optimize the user experience, and validate hypotheses through experimentation.
• Ability to see initiatives from discovery to launch with a focus on execution.
• An excellent communicator - at the heart of every great product manager is the ability to communicate your vision effectively
• Ability to write concise, contextual requirements.
• Experienced in lean and agile product development methodologies preferred.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-remote

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are looking for an
Engineering Manager to join our Platform Engineering Team. Your primary responsibility will be to lead a team of developers and coordinate with other disciplines like QA, SRE, Product and Technical Writers.

The Platform team is responsible for Flywire’s inbound payments and the handling of funds. We work to ensure a secure, efficient, and transparent experience for both the sender and receiver of funds. The team is core for Flywire’s business, providing best in class payor experiences, and processing payments in the fastest, most secure and most cost-effective way, enabling vertical solution teams to be able to grow our business and provide an exceptional experience for our clients.

Engineering Managers in Flywire have a good technical background so they are able to keep the technical vision and development practices moving on the right path. They can directly contribute from their experience, remove blockers, and reduce risk to ensure successful team deliveries. They also lead development teams and support their developers to grow both personally and technically.

In This Work, You Will:

• Support a high-visibility team with significant impact on the company vision and its product.
• Work with a highly motivated independent team of developers, enabling them to produce high quality software and overcome product challenges along the way.
• Work closely with SRE, QA, and Product teams to improve and maintain the core payments Platform in Flywire.
• Manage the career progression for the developers of the team and follow their development on a weekly basis.
• Actively participate in the hiring activities for the Platform team.
• Work closely with other Engineering Managers to foster collaboration between different areas and teams, aligning product initiatives with the company's technical strategy.
• Collaborate actively with other working groups in the company to drive engineering-wide initiatives, while utilizing your years of technical experience.
  

We are looking for:

• Experience in people management, leading and growing a development team of high-performing individuals.
• Good project management skills and successful completion of projects.
• Strong software engineering skills.
• A commitment and drive for high quality, technical excellence and results in accordance with established policies.
• Knowledge about how to successfully work through difficult situations.
• Ability to work in cross-functional teams, and be able to think rigorously and make hard decisions and tradeoffs.
• Soft skills to manage the development of your team members.
• Ability to thrive on a high level of autonomy and responsibility.
• Ability to provide technical guidance to the team.
• Expertise detecting talent and fostering motivation and engagement amongst the team.
• Guided by established team’s operational goals and objectives.
• Have foresight and confidence to determine the best approach to manage daily operations.
• Capacity to lead a cross functional project.

Main Technologies We Use:

• Languages: Ruby & Java
• React, modern Javascript & Typescript
• AWS: EC2, ECS (Fargate), Lambda, Cloudwatch, SQS, Kinesis, S3
• MySQL, Redis, ElasticSearch, RabbitMQ, MongoDB
• Docker, Gitlab (CI/CD), Sentry, Sumologic, New Relic

Our Culture:

• We are a global company, our engineering team is distributed across 3 continents and 4 different countries. Going to the office is optional, we are totally open to remote work. We encourage people to do whatever is best for their life.
• Our engineering practice is shaped around some of the concepts of Agile, Lean, and Extreme Programming. Each team has a high level of autonomy to organize themselves in the way they consider most appropriate to execute their mission.
• We actively engage in knowledge sharing by hosting internal cross-discipline events.
• We encourage people to contribute to open source projects whenever possible.
• We contribute to our local communities by hosting different events, Meetups, etc.
  

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

Flywire is seeking a motivated and strategically minded
Relationship Manager (RM) to join our team and support our existing portfolio of education clients.

As a trusted partner, the Relationship Manager will work closely with client stakeholders to understand their goals, drive adoption of Flywire solutions, and deliver exceptional service. This role is critical in building long-term, value-driven relationships that increase utilization, uncover new opportunities, and ultimately drive retention and revenue growth.

Key Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices.
• Partner with Sales, Implementation, Client Optimization and other teams to design and execute strategies that maximize adoption and expand Flywire’s wallet share.
• Develop strategic account plans that document client objectives, goals, and growth opportunities.
• Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams.
• Oversee product implementation and rollout, ensuring a smooth client and payer experience.
• Collaborate with internal teams to identify process improvements, recommend solutions, and escalate as needed.
• Adopt a data driven approach, working alongside Client Analysts, to spot potential risks before they materialize.
• Deliver high-quality presentations and communications to client stakeholders, including senior executives.

Here's What We're Looking For:

• 3–5 years of experience in relationship management, account management, or consultative sales.
• Bachelor’s Degree in Business, Communications, Marketing, or a related field.
• Strong commercial drive and ability to identify, diagnose, and solve client business challenges.
• Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives.
• Proven success in managing contract renewals and negotiations.
• Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously.
• Problem-solving and project management skills with a proactive, data-driven approach.
• Experience in higher education and/or fintech preferred.
• Salesforce or other CRM experience a plus.
• Willingness to travel ~25%.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment/presentation. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Remote