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Flywire Software Support Manager United States, Massachusetts, Boston
Lead and mentor a team of technical & non-technical support specialists and engineers. Oversee day-to-day support operations, ensuring timely and accurate responses to customer issues. Manage and prioritize technical escalations...
Support leadership and senior relationship managers in all aspects of the business, including but not limited to client management, industry research, capital structure, financial modeling, CB and CIB partnership, and...
Develops a product strategy and product vision that delivers value to customers. Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap. Owns,...
Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to the SLA requirements. Able to communicate clearly,...
Lead a team of managersoverseeing multiple Subpoenas functional processes. Specialize on Legal verbiage, Regulatory laws and Chase documents to ensure subpoena's are fulfilled correctly and timely. Act as a liaison...
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery. Considers and plans for upstream...
Acquire, retain and deepen a portfolio of approximately 40 business clients and 60 prospects in a growth/expansion stage with annual revenue greater than ~$3 million; provide business deposit and cash...
Lead and mentor a team of technical & non-technical support specialists and engineers. Oversee day-to-day support operations, ensuring timely and accurate responses to customer issues. Manage and prioritize technical escalations...
As a Product Manager - Technical for Expoint, you will be responsible for organizing and managing the development of new products and services through the use of innovative technology. You will help define features and functionalities to reach a desired outcome; coordinate and manage software development activities; and track and analyze technical market trends to identify and develop new products that fit customer needs and wants.
You will collaborate with the design, engineering, and marketing teams to define requirements for product development, and you must be capable of leading the technical aspects of the product. You will be responsible for managing the software development life cycle for the product, troubleshooting technical issues before they reach the customer, and monitoring release notes and usage statistics. You will also be responsible for gathering customer feedback and recommending improvements to the product.
The ideal candidate for this role would have a background in software engineering, product design, and/or general computer programming. You should be a self-starter with strong problem-solving abilities and have a passion for providing the best possible customer experience. An understanding of the latest technologies and their applications in the product field is also essential.
The Product Manager - Technical position at Expoint requires strong communication skills, project management capabilities, and the ability to understand the customer needs and wants. If you have the technical skillset, creativity, and experience to thrive in this role, this is an exciting opportunity to help shape the future of the industry.