Are you looking to break into the fast-paced, ever-evolving high tech industry? As a product support specialist, you can provide quality technical support, solve user issues, and help customers get the most out of their products. Search for product support specialist jobs on Expoint to take the next step in your career!
Company
Job type
Job categories
Job title (1)
United States
State
City
2,127 jobs found
02.06.2023
CO
Capital One Support Specialist United States, Texas, Plano
Analyzing and resolving IT issues. Collaborating with industry leading IT professionals on various projects. Ensuring that up-to-date job control language (JCL) is maintained and documented. Contributing to report distribution as...
Support aspects of the office IT infrastructure, including design, implementation, and end-user interaction. Monitor and respond quickly and effectively to requests received through the IT ticketing system. Provide support for...
Provide IT support services for all aspects of user account setup and maintenance, system patching, antivirus, system imaging, break / fix on PC and Mac platforms, video conference equipment, printers...
Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary. Demonstrate critical thinking, strong communication skills, and the ability to...
High School Diploma, GED or Equivalent Certification. At least 1 year of experience in Application Technical Support. At least 1 year of experience in Network Support. MCSE, MCSA, ITIL Certification....
Have 1:1 and group interactions with current and prospective Uber customers, mostly drivers + delivery people. Ask probing questions to understand customers needs, reservations, and goals; pitch Uber as a...
Maintain Team CSAT and Team Quality together with Team Lead. Strong analytical skills in identifying trends and insights. Experience of training new hires, setting them up for success when they...
Analyzing and resolving IT issues. Collaborating with industry leading IT professionals on various projects. Ensuring that up-to-date job control language (JCL) is maintained and documented. Contributing to report distribution as...
The Expoint job searching platform is made exclusively for the tech industry, and this makes finding a job as a Product Support Specialist a breeze. As a Product Support Specialist, you'll be in charge of responding to customer issues with technical products. You'll investigate, troubleshoot, and provide technical support to customers and will play an essential role in customer satisfaction.
Your role is to ensure customer satisfaction and ensure customer questions, unsolved problems, and technical issues are answered professionally and in a timely manner. This means that you should have excellent phone and email communication skills, in addition to customer friendly approach. Additionally, you should be knowledgeable in software and have a familiarity with Mac and Windows, as well as other operating systems as needed.
You may need to respond to, create, and modify any customer records as needed, including profile information, technical issues, and steps taken to solve problems.
A passion for troubleshooting and strong problem-solving skills will come in handy. An aptitude for learning new technology and an eye for detail and the ability to document the troubleshooting process is required.
By joining Expoint as a Product Support Specialist, you'll have the chance to work with numerous different customers and to work with a talented tech team backed by a company that cares about modern technology and customer happiness.