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JFrog Operations Coordinator/Front Desk United States, California, Sunnyvale
Provide daily coverage of reception desk and shipping and receiving area. Greet all visitors with a helpful and friendly demeanor and follow proper security procedures for employees, non-employees, and Foreign...
Provide best-in-class end-user technical support in a mixed windows/mac environment. Track, update and monitor incidents and requests to ensure timely resolution and maintain updated ticketing for tracking purposes. Identify, troubleshoot...
Providing analytical techniques and procedures in support of clients, systems, and networks and consult with users to determine hardware, software, and system functionality. Providing overall network, user, and systems support...
Assisting Sales in structuring and pricing deals. Providing deal analysis support for all deals requiring escalations; including analyzing, pricing, and financial performance , and custom contract structures. Ensuring Deal Desk...
Manage the setup and deployment of desktop and laptop computers across the organization. Provide exceptional support to both remote and on-site users, addressing issues promptly and effectively. Support and troubleshoot...
The job of an Expoint front desk receptionist is an important bridge between our customers and our staff. As an essential part of the team, the role requires a friendly, professional, and organized personality to ensure a positive experience for customers. The front desk receptionist is the public face of Expoint, and is responsible for providing excellent customer service by verifying customers’ identity, receiving visitors warmly and promptly, and responding to inquiries. Other duties include answering and routing phone calls, taking messages, and addressing customer assistance requests.
This role requires excellent communication, problem-solving, and multi-tasking skills, in addition to knowledge of Expoint’s core technologies and services. Working at the Expoint front desk means that you must be knowledgeable in all the information necessary to successfully handle customer inquiries and requests. Additionally, you must be aware of the proper way to use the phones and computers in order to provide accurate and timely assistance to customers.
In order to be successful in this role, you must also possess an understanding of customer service on multiple levels. You must have an understanding of customer service etiquette, be able to make decisions on the fly, and be able to think quickly and calmly in difficult or stressful situations.
At Expoint, we value individuals that have the necessary skills and qualifications to ensure that our customers have an exceptional experience each time they use our services. Therefore, if you think you have what it takes to be a successful front desk receptionist, we would love to hear from you!