Field Engineer jobs

The field engineer role is one of the most critical jobs in the tech industry. As a field engineer, you will be the bridge between customer needs and in-house troubleshooting. You need excellent problem-solving and communication skills as you will be the one working with customers closely, helping them to identify, assess and troubleshoot issues they are having with their technology. Your responsibilities will also include working onsite with customers to advise on network and computer infrastructure configurations and operations. You will be required to understand customer’s demands and ensure the deliverables are met in a timely manner. You need to remain on top of the changes in the technology field by closely following discussions, presentations and attending relevant conferences. You should have strong technical knowledge in systems, software and hardware, system integrations and be willing to learn and adapt to emerging technologies. At Expoint, you need to have excellent customer service skills and attention to detail. Through well-crafted reports, you will get to document the project and understand the customer feedback. As well as this, you need to be able to handle customer inquiries and complaints in an effective, professional and timely manner. If you are an effective communicator with good knowledge in hardware and software and have the ability to handle customer service-related inquiries, then this is the job for you. With Expoint, you will be able to bring your expertise to the world of tech, utilizing your skills and making sure customers’ technology needs are met.