Executive Personal Assistant jobs

The role is pivotal in driving market-facing activity, originating net new business, generating sales, and deepening relationships with key clients and alliance partners. You will work closely with Global Industry and Alliance senior leadership and our Global Alliance Heads of Sales to shape and execute growth strategies that align with our most critical priorities.

Your key responsibilities

• Align with Global Industry Alliance Leads to identify priority clients and execute on go to market opportunities and drive sales
• Originate net new deal flow while maintaining and expanding relationships with key buying influences across Alliances, big bets, and Premier and Strategic accounts
• Act as a subject matter expert for a dedicated Alliance, industry, or account, ensuring offerings are effectively leveraged to enhance client service delivery
• Build and maintain strong relationships with C-suite in our Alliances and clients to increase revenue share
• Develop and deploy sales strategies in service of the Service Lines and Super Regions and interlocking through industry, to achieve a global sales target
• Lead early-stage deal pursuits, co-develop the pursuit strategy and transition them to account teams for closure
• Be global exemplars of co-sell with our ecosystem partners
• Build and nurture relationships with sector and account teams of alliance partners to drive joint engagement and ownership of opportunities
• Support and contribute to account planning, including joint planning sessions with alliance partners and big bet leads
• Understand the portfolio of key alliance solution offerings and differentiators
• Execute targeted sales campaigns and participate in quarterly business reviews
• Ensure alignment of alliance and big bet strategies with broader account planning and execution
• Develop an understanding of the strategic investment levers available from alliances to support opportunities
• Track and report on pipeline development and deal progression using internal systems
• Provide strategic input into go to market planning and campaign execution

Skills and attributes for success

Successful candidates will be able to demonstrate:

• Proven track record of originating and closing complex deals in a matrixed environment
• Familiarity with alliance funding models and co-selling strategies
• A track record of driving growth and profitability through joint go-to-market initiatives
• A deep industry understanding to navigate challenges and effectively identify opportunities
• Strong relationship-building skills with senior stakeholders and external partners
• Deep understanding of alliance ecosystems and industry dynamics
• Strategic thinker with a hands-on approach to execution
• Excellent communication, collaboration, and influencing skills
• Experience working in or with professional services firms

Your key responsibilities

• Develops relationships with key internal customers to identify and proactively address emerging needs to evaluate and coach executive assistants on their performance
• Promotes an understanding of Enterprise Support Services (ESS) goals and contributions to secure necessary support from others to achieve business unit goals.
• Influences customers and/or organizational leadership to accomplish operational objectives
• Manages a group of people within a defined discipline, geography or national department
• Will also meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value.
• Sets up full project plans rapidly for project teams including objectives, milestones, priorities, teams, calendar and nature of deliverables
• Leads the assembly of the right team to achieve business goals by creating the right mix of skills and the right environment
• Alerts teams and colleagues to social, economic and technology trends likely to affect EY and/or our clients’ business
• Anticipates what customers will want and follows up on a regular basis
• Participates in teams drawn from other areas of EY

Skills and attributes for success

• Manages and counsels mid to large size teams up to approximately 30 people within a location or department
• Solicits on-going feedback from customers to evaluate and coach individuals on their performance
• Demonstrates proactive business development by initiating discussions with existing internal clients on possible additional work and satisfaction with current support
• Coordinates and assists with budget planning and is responsible for operating within approved budget
• Meets or exceeds the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
• Creates a culture that supports knowledge transfer and teaming
• Participates on national or area projects

• Proficiency in MS Word, Excel, PowerPoint, and Outlook

• Works independently on complex projects

To qualify for the role, you must have

• Bachelor's degree in a related discipline, or equivalent work experience required
• 8-10 plus years of experience
• 5 plus years of experience managing people
• In-office presence as needed to meet with teams and customers
• Must be flexible to travel
• Flexibility to work outside of core hours. This role will support EST time zone and must have flexibility to accomodate.

Ideally, you’ll also have

• Experience with project management

Join our Enterprise Support Services team and you’ll be an integral part of our business enablement function that keeps our organization running strong. You’ll use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As an Executive Support Coordinator Manager, Supervising Associate, you’ll work across teams to provide the supervision, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY growth and profitability.

You’ll implement administrative strategic plans as well as maintain performance measurements for a customer base of 650-1,500 people. You’ll also monitor financial and operational performance in accordance with established administrative services parameters. We’ll look to you to effectively lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching and performance management to achieve optimal performance. You’ll be part of a high-performing, diverse and inclusive team sharing best practices.

Your key responsibilities

• Manages, counsels and negotiates assignments for approximately 20-30 Executive Support Coordinators based on client need and resources
• Solicits ongoing feedback from customers to evaluate and coach executive assistants on their performance
• Sets up full project plans including; objectives, milestones, priorities, team, calendar and nature of deliverables
• Demonstrates proactive business development by initiating discussions with existing internal customers on possible additional work and satisfaction with current support
• Coordinates and assists with budget planning and is responsible for operating within approved budget
• Meets or exceeds the needs of our internal customers by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
• Creates a teaming and knowledge transfer culture
• Participates on national projects
• Collaborates across virtual teams to promote seamless service to customers

Skills and attributes for success

• Ability to work with all levels within the firm and build solid relationships with internal groups
• Exercises influence at many levels of the organization
• Proactively identify and address project risks and opportunities
• Can pinpoint alternative solutions when necessary
• Excellent communications skills, attention to detail and strong organizational skills
• Project management experience
• Ability to instill confidence and provide leadership in managing people

To qualify for the role, you must have

• Bachelor's degree in a related discipline, or equivalent work experience
• 6-8 plus years of experience
• 2 plus years of experience managing people
• Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
• Ability to work in the New York EY office
• Flexibility with hours to meet business needs
  

Ideally, you’ll also have

• Strong MS Office (e.g., Outlook, Excel, Word)
• Proficiency in MS SharePoint

Quality Manager – Africa Tax

Your role will focus on further strengthening and innovating our existing processes, whilst enabling sustainable growth and consistent high-quality service delivery to our clients.

You will be required to:

1. Engage with leaders across our Africa business.
2. Provide consultation support for pursuit governance and engagement quality controls.
3. Support quality, independence and risk management programmes and processes.
4. Innovate existing processes, in response to our rapidly changing environment.
5. Team with a wide stakeholder group across service lines, competencies, functions and geographies.
6. Guide teams on best practice service delivery methods, tools and practices.
7. Interpret and apply EY Service Quality policies.

Your key responsibilities

The responsibilities listed in this document are not exhaustive and are flexible to accommodate the needs of the business, Africa Quality Projects and overall Firm requirements.

Amongst other things your role will include:

• Managing business risk through driving compliance to firm risk management policies and procedures, whilst achieving an appropriate balance between risk and control.
• Designing and implementing effective processes for the monitoring and management of compliance with the firm risk and quality management processes in the business.
• Enhancing and innovating the Africa Tax Service Line's current processes, promoting sustainable growth and ensuring clients consistently receive high-quality services.

• Support the Tax Quality Leader’s and other Tax Quality Managers.
• Supports strategic projects aimed at simplification of the firm’s quality and risk management policies and processes.
• Facilitates Global Tax Quality Reviews and Local internal quality reviews.
• Provides teams with best practices methodologies, tools and practices for service delivery.
• Spearheads key quality and risk management programmes and procedures.
• Improves existing procedures considering the continually changing environment.
• Collaborates with diverse stakeholders across service lines, competencies, functions and locations.
• Develops controls and governance and identifies, evaluates and manages tax-related risk.
• Advises engagement teams on tax quality-related issues.
• Aids in the creation of local policies and the implementation of global policies.
• Creates routine Tax Quality alerts and similar publications.
• Supports the maintenance of Tax Quality databases.
• Assist in supporting the near shore Regional Delivery Centre based in Mauritius.

Skills and attributes for success

• Effective communication and organizational skills.
• Use business knowledge to make recommendations that facilitate embedding processes and programs.
• Confident in identifying and raising concerns to the Regional Tax Quality Leader, regarding risks and exceptions.
• Ability to execute to plan.
• Knowledgeable on how professional services firms operate.
• Strong presentation skills.
• Strong problem-solving skills.
• Comfortable with change and being a strong change agent.
• Skilled at handling multiple projects concurrently and prioritizing appropriately.
• Ability to work in a team to achieve a common goal in the interest of the EY Global organisation.
• Ability to remain objective and independent in all risk related matters.
• Not easily influenced by domineering personalities so that the interests of EY Global is always maintained.
• Comfortable working with individuals at all levels and creating a network of relationships built on trust.
• Ability to teach others new skills.
• Ability to perform under pressure.
• Competent at interpreting, comprehending, and applying Ernst & Young policies, giving accurate and consistent guidance to others.
• Strong listening skills.
• A strong focus on quality, risk management and efficiency.

To qualify for the role, you must have.

• Minimum 5 years’ work experience in a large professional services firm environment.
• Should be a confident and dynamic individual with excellent written and verbal business communication skills.
• Be able to learn, innovate and take initiative to better enable the business.
• Initiative-taking, high-energy levels, enthusiastic
• Strong managerial and organisational skills
• High levels of integrity and confidentiality.
• High levels of assertiveness and resilience.
• Diligence and commitment to following a process with care.
• Analytical thinker
• Be proficient in MS Word, PowerPoint, Excel, and Outlook.

Ideally, you will also have

• Experience in working in a Big 4 Quality and Risk Management environment.
• Have a suitable degree/certification aligned to risk management, project management or business management.

What we look for

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to manage your role in a way that is right for you.

As a global leader in assurance, tax, transaction, and Tax services, we’re using the finance products, expertise, and systems we’ve developed to build abetter working world. That starts with a culture that believes in giving you the training, opportunities, andfreedom to make things better.Whenever you join, however long you stay, the