Customer Success Account Manager jobs

Essential Responsibilities:

• Uses data to build insights on product requirements consistent with the shared vision for the product.
• Gathers insights from the customer experience and customer needs to input to product requirements
• Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
• Monitors product profitability measures, including budget.
• Lead sprint planning, daily standups and retrospectives to drive execution. Interfaces with product leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.

Expected Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Execute plans to build and maintain partnerships with key payment entities.
• Build rapport with operational stakeholders at partner organizations.
• Manage contracts and agreements under senior guidance.
• Partner with product and marketing teams to roll out new partnership-driven initiatives.
• Analyze partner performance data to identify areas of improvement or new opportunities.
• Track regulatory updates and competitive developments that could impact partnerships.
• Report progress on partnerships to senior leadership regularly.
• Lead internal teams in resolving partnership-related challenges.
• Collaborate with stakeholders to ensure alignment on project timelines and deliverables.
• Identify incremental opportunities for partnership expansion.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

P

Belonging at PayPal:

Any general requests for consideration of your skills, please

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Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).

Your Impact

• Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Provide configurations, troubleshooting, and best practices to customers
• Work with our Engineering team and influence the operability of the product
• Able to effectively communicate to all levels and stakeholders – internally and externally on complex technical issues

Your Experience

• 4+ years in technical support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers), specifically with Cloud exposure and experience
• A customer-centric mindset is a mandated attitude for this position as a technical support engineer
• Existing knowledge of, and experience with public cloud platform (XaaS) features, capabilities, and best use scenarios
• Existing knowledge of, and experience with application developments or operations under the container / serverless environment on public clouds
• Ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required
• Excellent written and verbal communication skills
• Experience supporting Firewall or Network and Security devices is a plus
• Having rich knowledge in Network Security and Networking protocols is a plus

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

With a focus on details, in this role you will be responsible for owning and managing the Palo Alto Networks Global Events. Events include Ignite On Tour, Industry third party events such Mobile World Congress, AWS re:Invent and and CxO Events.

Your Impact

• Manage and support event planning and execution deliverables (may include giveaways, gamification, housing support, expo pass distribution)

• Be on-site at events to provide operational support (registration desk, booth staffing, etc)

• Provide hospitality service support at executive events (book and manage customer and executive transportation, on-site host services, food and beverage coordination)

• Support speaker management activities including: organizing speaker training, scheduling reviews and rehearsals, managing speaker communications and speaker related forms, as well as providing virtual speaker support for online events and/or on-site speaker support - Work directly with content owners to drive deliverables to deadlines

• Own budget management (including requesting purchase orders, tracking spend, mapping expenses)

• Effective project management including creation, ownership and adherence to timelines and templates

• Manage work streams and ensure they are delivering tactical tasks such as submitting Asana tickets, creating a workback plan, setting up microsites or registration pages, attending meetings and taking notes.

• This is an excellent opportunity to gain valuable experience in event planning and engagement marketing. This role requires a forward-thinking individual with proven event planning, analytical, and communication skills.

Your Experience

• 5+ years experience in Event Marketing (hospitality or event experience preferred)

• Cybersecurity industry experience preferred

• Excellent written and verbal skills

• Detail- and service oriented

• Creative, collaborative, and resourceful

• Proven passion for learning and growth

• Ability to multi-task and prioritize in a fast-paced and dynamic work environment

• Positive and motivated self-starter

• Budget tracking experience preferred

• The ability to travel 30-40% is essential for this role.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $113,000 - $182,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

In this role, you will work with cutting edge technology, redefining the future of Network security.

Your Impact

• Technical Marketing Strategy: Develop, continuously refine, and execute the technical marketing plan for critical accounts to drive engagement and sales

• Content Creation: Create, maintain, and deliver effective technical tools, whitepapers, demos, videos, and technical training for sales teams, customers, and partners

• Automation Leadership: Lead automation initiatives within and across cross-functional teams, striving to achieve technical and operational excellence throughout the release process

• Competitive Analysis: Conduct competitive research and testing to identify key advantages of our product lines and effectively communicate them to sales, customers, and partners

• Technical Evangelism: Act as a key technical evangelist for Palo Alto Networks, speaking at seminars, conferences, customer briefings, and internal meetings

• Product Enhancement: Collaborate with engineering to identify product gaps based on competitive analysis and work with Product Management (PM) to drive enhancements

• Domain Authority: Serve as the domain authority on Palo Alto Networks products, providing Systems Engineers with information on competitive questions

• Sales Support: Identify sales challenges arising from competitive situations and provide viable solutions

• Technical Documentation: Document technical concepts to ensure our products are well understood and utilized to their fullest potential

• Competitive Lab Setup: Set-up and maintain a competitive test lab, including test harness, competitive products, and automation environment

• Product Testing: Configure and test competitive products, evaluating their strengths in security efficacy and product features

• Customer Focus: Maintain a passion for the customer journey, user experience, and usability with a knack for simplicity

Your Experience

• Experience: 8+ years of experience as a Technical Marketing Engineer in the network/cybersecurity field or as a DevOps/Solution Architect, preferably for networking or SD-WAN

• Technical Proficiency: Networking, Routing, Switching, Automation experience working with APIs, AI tools, Virtualization, Cloud Infrastructure knowledge: GCP, AWS, Azure, OCI is a big plus.

• Networking Knowledge: Prior experience with networking is a must.

• Agility: Ability to deliver high-quality work in an agile, fast-paced environment

• Track Record: Proven track record of creating products from concept to market success.

• User Experience Focus: Strong focus on end-user experience and data visualization tools and technologies

• Communication Skills: Excellent written and verbal communication skills, strong presentation skills, and trade show experience. Capable of communicating at both business and technical levels with internal teams, customers, partners, and executives

• Customer Advocacy: Strong customer advocacy skills with experience in handling difficult customer situations

• Initiative: Fast learner with strong initiative and a sense of ownership, committed to getting things done

• Automation Expertise: Experience with automation tools - Ansible, Terraform

• Documentation Skills: Experience in writing and editing technical documentation and operational procedures

• Knowledge in building and maintaining POC and Demo environments.

• Excellent communication, collaboration and presentation skills.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Essential Responsibilities:

• Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
• Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Assesses the customer experience and customer needs in product requirements and decision making.
• Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
• Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Oversees product profitability measures, including budget.
• Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed.
• Partners with content strategists, data scientists, product designers and user experience researchers.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

Our Benefits:

Any general requests for consideration of your skills, please