Customer Success Account Manager jobs

Are you passionate about the tech industry and customer service? Working as a Customer Success Account Manager for Expoint is a great way to be at the forefront of the tech field. As a Customer Success Account Manager for Expoint, you’ll be responsible for creating extraordinary experiences for all customers. You’ll apply your customer service and people skills to help customers navigate the process of using Expoint services. You’ll be expected to respond quickly and efficiently to customer inquiries and complaints. You’ll be in direct contact with customers as the primary point of contact for Expoint membership questions, account set-up, billing, technical questions, and more. In addition, you’ll work with the sales team to convert potential customers into new members and strengthen relationships with existing customers. You’ll monitor customer retention trends, proactively identify problems that could lead to customer churn, and resolve customer issues in the shortest amount of time. You’ll also have the opportunity to use your creative problem-solving skills to identify and make suggestions on new features to make the Expoint platform even betters. The ideal candidate for this role will have excellent communication skills and a level of technical industry knowledge. Computer literacy and an understanding of SaaS-based products are required. Experience in tech customer support, operations, or sales is a plus. If you are looking for an exciting, challenging role at the intersection of customer service and technology, this is the role for you. Join Expoint today and become a part of the team driving tech innovation in the customer success space.