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JPMorgan Finance & Business Architecture Project / Program Manager Vi... United States, Delaware
Manage coverage responsibilities for Institutional and Corporate clients, focusing on flow and structured products. Identify, structure, price, and execute tailor-made hedging and financing solutions for clients. Collaborate with Trading, Structuring,...
Support the collection of user research and market analysis to inform the strategic product roadmap and provide insight on product features. Analyze, track, and evaluate product metrics across the product...
Lead our medium to complex clients autonomously by delivering solutions to clients and upholding JP Morgan Chase standards and operating principles. Develop long term client relationships. Proactively work to determine...
Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting...
Engage in multiple projects or initiatives throughout the project lifecycle, including researching new projects or business process changes. Critically evaluate information from various sources, reconcile conflicts, and break down complex...
Delivers an exceptional customer experience by acting with a customer-first attitude. Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships,...
Supervise all banquet events, including corporate meetings, conferences, and special occasions. Coordinate with Planners to understand event requirements and ensure client satisfaction is met. Collaborate with vendors, suppliers and purchasing...
Manage coverage responsibilities for Institutional and Corporate clients, focusing on flow and structured products. Identify, structure, price, and execute tailor-made hedging and financing solutions for clients. Collaborate with Trading, Structuring,...
A Customer Service Manager for Expoint, the premiere job searching platform for the tech industry, is an integral part of our business. We're looking for an energetic individual who can bring professionalism, dedication, and enthusiasm to their role as manager.
Your primary duties involve overseeing the customer service team, ensuring that our customers receive excellent service that is in line with our high standards. You'll be managing a variety of customer service tasks, such as resolving customer inquiries, resolving disputes, and ensuring that all customer service policies and procedures are followed. You'll also be working closely with other departments to maintain customer relations and satisfaction.
Your responsibilities will also extend to developing customer care initiatives and carrying out special projects to ensure that customer service standards are met. You'll be responsible for onboarding and training customer service representatives, implementing customer service strategies, and evaluating performance metrics. To excel in this position, you should have excellent communication skills, problem-solving skills, and a strong understanding of customer service principles and practices.
This is a great opportunity for someone looking to take on a managerial role in the tech industry. If you're looking for an exciting and challenging role that involves managing and motivating a customer service team, this is the perfect fit. Please submit your resume and cover letter to start your application with Expoint.