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R7

Rapid7 Customer Success Manager United States, Massachusetts, Boston

Limitless High-tech career opportunities - Expoint
Description:
Develop and maintain strong, long-lasting relationships with key stakeholders,including technical teams, project managers, and C-level executives. Orchestrate key touchpoints with customers from weekly status meetings toExecutive Business Reviews. Act as...
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14.06.2024
B

Bigid Customer Success Manager United States, Colorado, Denver

Limitless High-tech career opportunities - Expoint
Description:
BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards. Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies. CRN 100 list...
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14.06.2024
B

Bigid Customer Success Manager United States, Illinois, Chicago

Limitless High-tech career opportunities - Expoint
Description:
BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards. Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies. CRN 100 list...
Full job details
14.06.2024
NIC

NICE Customer Success Manager United States, Colorado, Denver

Limitless High-tech career opportunities - Expoint
Description:
Managing the customer relationship throughout their lifecycle while advocating internally on their behalf, providing oversight and rallying the troops to meet customer commitments. Negotiating contract renewals and maintaining high revenue...
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10.06.2024
MDB

MongoDB Customer Success Manager United States, New York, New York

Limitless High-tech career opportunities - Expoint
Description:
3+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role. A background and passion for advocating on behalf of your customers - this...
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11.06.2024
H

Honeywell Customer Success Manager United States

Limitless High-tech career opportunities - Expoint
Description:
Minimum of 10 years of experience with thorough knowledge of Service type of business and or customer success processes. Experience working in a multi-national, matrixed organization. Business fluent in spoken...
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14.06.2024
B

Bigid Sr Customer Success Manager United States, New York, New York

Limitless High-tech career opportunities - Expoint
Description:
BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards. Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies. CRN 100 list...
Full job details
Limitless High-tech career opportunities - Expoint
Description:
Develop and maintain strong, long-lasting relationships with key stakeholders,including technical teams, project managers, and C-level executives. Orchestrate key touchpoints with customers from weekly status meetings toExecutive Business Reviews. Act as...
Full job details
The job of a Customer Success Manager (CSM) is at the heart of the tech industry. With the launch of Expoint, the technology job market is booming—and the importance of customer success is growing. As a CSM, you'll be deploying a variety of strategies to ensure that technology clients' expectations are met, and the overall customer satisfaction with their products and services is maintained. Your key role would be to develop relationships with customers and help them use the company's product or service to its fullest potential. Your responsibilities include responding to customer inquiries, providing technical support, initiating and maintaining customer relationships, conducting educational webinars and demos, providing customer feedback to internal teams, and continuously monitoring customer data. You’ll have direct contact with customers and have strong communication skills in order to explain technical concepts in an easy to understand manner. You’ll need to be adept at problem solving and quickly assess recommendations to enhance customer satisfaction. You will be knowledgeable of the company's products and services and understand customer behavior to identify areas of improvement. Your highly organized nature with an attention to detail will be key to your responsibilities. As the face of the company, you will be responsible for creating a positive and lasting impression for customers. At Expoint, if you’re a customer-savvy professional, with a technical background and excellent communication and problem-solving skills, then this is the perfect job for you. Come join us and make a real difference in the tech industry.