Customer Service Coordinator jobs

The Customer Service Coordinator role is a key element to the tech industry and Expoint, a job searching platform exclusively for hiring within the tech industry. This role requires someone who can be the bridge between customers and colleagues, handling customer enquiries and looking for solutions that make the customer experience positive. The most important quality of this position is clear and effective communication. As a Customer Service Coordinator, you must be able to listen to customer complaints and respond in an organized, professional manner. It is essential that the customer questions are answered accurately and the customer's needs are met in the most efficient way. Furthermore, you will be expected to multi-task, collaborate with colleagues, determine customer interest and concerns, and create strong customer relations. As a Customer Service Coordinator, you need to have good problem solving skills as well as the ability to comply with company policies and procedures. You will be asked to manage your allocated customer database, become proficient with the company's computer system, and ensure that customer requirements are met. You will be working in a lively and fast-paced environment so the ideal candidate must be flexible, organized, and be able to remain proactive in their tasks. Collaborating with various departments, such as IT, marketing, and sales in order to provide a better customer experience is also a required skill. If you think you have what it takes to become a Customer Service Coordinator, then Expoint is the perfect platform to showcase your customer service skills. Be sure to create an impressive yet straightforward profile and increase your chances to get hired!