Crm Analyst jobs

What you will accomplish:

• Translate strategic objectives into actionable plans and a 6-12 month testing agenda, including prioritization of use cases, success metrics, test-and-learn programs, and feedback loops for continuous optimization across content templates and capabilities.

• Partner with the CRM content team to align testing roadmaps with capability prioritization, delivering value at scale for the full CRM program.

• Collaborate with MarTech, Data Science, Recommendations, and Analytics teams to define requirements for a scalable content library (metadata, AI features, recommendations).

• Build strong partnerships and socialize the vision, roadmap, and processes with the broader team to drive consensus, clarity, and seamless execution.

• Continuously monitor and integrate industry standards and innovations to inform and elevate eBay’s roadmap.

What you will bring:

• Proven ability to translate strategic vision into actionable roadmaps, prioritize use cases, and manage test-and-learn programs.

• Expertise blending brand requirements with technical solutions to deliver personalized experiences at scale.

• Demonstrated ability to identify platform and tooling gaps, translating business needs into technical requirements.

• Track record of building collaborative partnerships across Marketing, Product, Technology, Analytics, and Brand Creative to deliver change and alignment.

• Experience leading or influencing cross-disciplinary teams, inspiring technical teams, and driving a culture of customer-centric, agile experimentation.

• 5+ years relevant experience in CRM, personalization, technical marketing, or related digital transformation roles.

The base pay range for this position is expected in the range below:

What you will accomplish:

What you will bring:

The base pay range for this position is expected in the range below:

Are you excited to:

• Develop and maintain sanctions systems, understanding their operations and alignment with the sanctions risk appetite.

• Drive sanctions screening re-calibration.

• Define and drive sanctions screening requirements in collaboration with the product management team.

• Assist the business in identifying and understanding Sanctions risk exposures.

• Analyze business data to identify trends and assess potential Sanctions risks.

• Review escalations from ongoing screening processes for Sanctions nexus.

Qualifications:

• 2+ years of compliance experience in fin-tech, start-ups, technology, or emerging financial services, 5+ Sanctions program experience.

• Material experience with sanctions screening tool requirements, testing, calibration, and documentation.

• Knowledge and experience with OFAC and non-US Sanctions laws, regulations, and compliance requirements (including reporting and record retention).

• Strong organizational skills with project management experience.

• Ability to thrive in a fast-paced, dynamic, and time-critical environment.

• Strong interpersonal, analytical, and problem-solving skills.

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

The base pay range for this position is expected in the range below:

Job Summary

The AML Governance, Sr. Analyst, will play a key role in supporting eBay’s robust governance and oversight framework for the Anti-Money Laundering (AML) Compliance Program. This position centers on supporting core governance functions such as:

• Exam management: Coordinating regulatory examinations and internal audit requests to ensure alignment with internal policies and external regulations.
• Issue management: Generating reports and providing status updates on both internal and external issues affecting the AML program.
• Policy management: Assisting with periodic refresh cycles for AML and Sanctions policies to maintain ongoing regulatory compliance.
• Training: Supporting the delivery of AML compliance training

Required Qualifications

• Bachelor’s degree in law, Business Administration, Finance, or a related field.
• Professional experience in compliance, AML, risk management, or financial crime prevention, preferably within a regulated financial services or payments environment.
• Familiarity with AML governance, training protocols, and regulatory obligations (e.g., BSA, FinCEN).
• Strong organizational skills with proven experience managing multiple projects and deliverables.
• Excellent communication skills.

Preferred Qualifications

• Minimum 3 years experience employed in an AML Compliance department.
• AML certification (e.g., CAMS, CFE) or equivalent credential.
• Understanding of data analytics for compliance risk monitoring.
• Prior experience with enterprise compliance frameworks and online learning platforms.

The base pay range for this position is expected in the range below:

• Growth: Enable sellers to scale profitably through insights, education, a nd incentives

• Trust: Build transparent, fair, and reliable interactions across the ecosystem

• Ease: Simplify selling through intuitive tools and automation

• Community:

You’ll own both strategy and execution, building a dynamic test-and-learn roadmap, accelerating automation and personalization, and ensuring every message reflects the authentic voice and needs of our sellers.

• Develop and lead the global CRM strategy for B2C sellers, from onboarding through retention, leveraging AI to develop 1:1 personalized experiences at scale.

• Own CRM performance metrics and deliver against clear growth KPIs (Gross Merchandise Value, engagement, action adoption).

• Design the global seller lifecycle, including automated journeys and personalized communications across email and in-product messaging.

• Build and mentor a high-performing team of 10+ CRM managers and campaign specialists across regions.

• Partner with Data Science, MarTech and CRM AI Transformation teams to advance segmentation, dynamic content, AI-powered personalization, and experimentation.

• Collaborate cross-functionally with Global Seller Marketing, Product, and Seller Experience teams to align CRM programs with strategic seller initiatives.

• Define CRM testing frameworks, run A/B and multivariate tests, and use insights to optimize performance continuously.

• Represent seller CRM in global planning forums, influencing strategy and investment decisions.
  

• 10+ years of experience in technology, marketplaces or analytical functions with a proven track record of using technology, data and AI to drive measurable customer and business growth.

• Bachelor’s degree in a quantitative field. MBA preferred.

• Proven success developing and scaling CRM programs in a B2C or marketplace environment.

• Deep understanding of customer lifecycle marketing, segmentation, contact strategy, and automation.

• Strong analytical skills with proficiency in CRM analytics and experimentation frameworks.

• Excellent cross-functional leadership and stakeholder management skills.

• Passion for e-commerce and seller empowerment.
  

The base pay range for this position is expected in the range below: