Contact Center Manager jobs

As a Contact Center Manager, you are responsible for overseeing the day-to-day operations of the contact center and leading and motivating the contact center staff. As a leader in customer service, you will represent and act as a role model for Expoint’s customer service objectives in all interactions with both internal and external customers. Reporting to executive leadership, you will ensure the contact center and its staff are meeting service standards and providing top-notch customer service. You will accomplish this by implementing strategies that incorporate Expoint’s brand mission and values, providing coaching and development, ensuring staff are trained and up-to-date on all policies and procedures, and overseeing performance, scheduling, and reporting. Additionally, you will evaluate customer interaction data and both suggest and implement changes to better improve customer service and ensure customer satisfaction. In assessing the customer experience, you will have the ability to identify and anticipate customer demands, trends, and opportunities. As a Contact Center Manager, you will collaborate and communicate with other departments in order to enhance interdepartmental collaboration, customer service, and business growth. Performance-driven, organized and a leader with strong communication skills, you’re talented at understanding customer service from the customer’s point of view. By joining Expoint, you can help us craft the ultimate customer experience and lead our contact center in meeting and exceeding customer service goals.