Call Center Manager jobs

The role of a Call Center Manager is a highly important and integral part of an organization’s service operations within the Tech industry. The Call Center Manager must assume responsibility for the management of the day-to-day activities, including customer service and systems support. They must ensure that the company meets its goals by providing the highest quality customer experience possible. The job entails a thorough understanding of customer service and modern telecommunications systems, as well as database administration and management. A Call Center Manager must have excellent communication and interpersonal skills, and be able to train and motivate team members. They must be able to analyze metrics and respond with actionable direction to improve performance. The Call Center Manager must be able to create and manage short and long term call center plans and strategies, responding swiftly and effectively to changes in customer needs. They must also assess customer service needs, recommend solutions and strategies, and lead, manage and motivate teams in providing excellent customer service. Expoint's Call Center Manager is an essential part of the company and should be highly motivated, organized and results-driven. Excellent performance must be rewarded, to ensure that customer service continues to be delivered at the highest levels of quality. A manager who can nurture and cultivate relationships with customers will be a great asset to the team and organization.