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Assist as subject matter expert and peer support during training and/or upskilling. Assist with system access for new hires. Answer procedural questions. Conduct up-skilling training sessions. Prepare training materials. Participate...
Providing patient focused support for all service and monitor related issues or questions via phone and/or chat following the outlined internal processes. Properly escalating any unresolved issues, patient complaints, or...
Are able to oversee a work from home team navigating multiple technologies to support a Call Center environment. Are very comfortable with leading and managing in a metrics-driven environment. Demonstrate...
Support in implementation of initiatives related to operations and Business Execution across multiple lines of business. Identify opportunities to improve processes and provide support to a variety of diverse support...
Monitor account specialist activities and key performance indicators. Coach and develop specialists for continuous skill refinement through various mediums to isolate individual employee performance improvement needs and administer the appropriate...
Monitor account specialist activities and key performance indicators. Coach and develop specialists for continuous skill refinement through various mediums to isolate individual employee performance improvement needs and administer the appropriate...
Assist frontline specialists with escalations and general support needs via assist queues and other means (i.e. chat, email, etc.). Monitor queues, specialist adherence, and share service level updates. Assist with...
Assist as subject matter expert and peer support during training and/or upskilling. Assist with system access for new hires. Answer procedural questions. Conduct up-skilling training sessions. Prepare training materials. Participate...
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