Call Center jobs

Are you passionate about customer service and technology? ExPoint is the premier job search platform made solely for the tech industry, and we have the perfect role just for you. As a customer service representative in a call center, you will be expected to build strong relationships with customers and provide solutions to their questions. You will be expected to handle customer inquiries through a variety of channels from phone, email, and online chat. In some cases, you may also be asked to conduct product demonstrations. Your primary responsibility will be to offer solutions to customer problems. You must be skilled in customer service techniques and be able to explain technical concepts concisely and in understandable language. To ensure customer satisfaction, you must be able to handle customer complaints in a professional and courteous manner and use effective problem-solving tactics. Excellent written and verbal skills are a must for this position, as you will be expected to communicate effectively with customers and team members. You need to have basic computer and technology proficiency since you will be using software programs to complete daily tasks. You should also be process-oriented and be able to quickly learn new systems and tools. ExPoint is looking for an individual who is service-oriented, self-motivated, and tech-savvy. If you have the skills and experience, this could be a great opportunity to join a dynamic team that strives to provide excellent customer service.