Technical Support jobs in United States, Pennsylvania, Newtown Township
West Pharma Sr Associate Technical Sales- Integrated Systems United States, Pennsylvania, West Whiteland Township
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The Sr. Associate – Technical Sales is primarily responsible for the identification and qualification of new opportunities and leads to support the launch of Integrated Systems. Strong research and analytical skill sets will be utilized to conduct targeted market research and associated analysis to identify new potential customers and emerging trends. The role requires establishing new customers to West and driving value via understanding the customer pipeline and aligning the appropriate Integrated System product. Develop additional strategy to continue to expand the West reach with new accounts as well as continued enhancements or development of new processes to drive efficiency with all service models. The Sr. Associate – Technical Sales is a self-starter who possesses a natural ability to proactively chase new avenues for identifying and capturing new accounts to the West Integrated System portfolio as well as working with Business Development and Strategic Marketing on top of the funnel tactics. This person will quickly develop their ability to identify, manage, and grow new and existing business.
- Responsible for the Integrated Systems Platform sales, engaging with both customers and internal teams to drive strategic growth initiatives.
- Acquire and manage new business through prospecting conversion of leads with a focus on our Integrated Systems portfolio.
- Develop strategies to forge new relationships with prospective customers by uncovering opportunities through strong listening and interviewing skills, understanding their drug pipeline, and offering tailored solutions that align with their needs.
- Provide support for effective customer follow-up from webinars and other West events, and engage with customers through the leads process, collaborating with Marketing on product campaigns tailored to our customer portfolio.
- Perform data analytics for customer or platform portfolios to drive enhancements to product and service models in support of new accounts and how they will be appropriately serviced.
- Understand market trends including relevant competitors, technology and regulatory issues to keep customer informed
- Utilize all service platforms, manage customers, training of the customers, and optimizing the use of support systems as well as working with other departments to improve the overall service model to these new account
Bachelor’s degree in Bioscience, Biochemical. Chemistry, Engineering, Pharmaceutical or equivalent experience. MBA preferred
Minimum 5 years of relevant B2B technical sales experience in industries that require a high degree of technical knowledge and regulatory requirements
- Knowledge or experience with ERP tools like SAP with Sales and Distribution
- Experience in prefilled syringe products and/or services.
- Exhibit strong competency in sales process and strategic account planning by regularly achieving business results that accurately mirror or exceed forecast
- Ability to strategically prioritize and suitably adapt and improve on strategic approach as and when necessary to focus on high value and likely to win opportunities/accounts
- Demonstrates knowledge of market segment, trends and internal customer issues that may influence a customer's priorities, tactics, and business approaches. Remains current on competitors, new technology and regulatory issues to maintain West’s scientific leadership position in the market
- Anticipates risks and devises contingency plans to meet them. Understands situation from many perspectives and makes decisions accordingly.
- Resourceful and is comfortable in navigating through internal resources by collaborating cross-functionally and can utilize resources effectively.
- Working knowledge of MS Office
- Familiarity with CRM systems is a plus
- Previous experience with cold calls and/or developing strategies to connect with and onboard new customers is strongly preferred
- Natural ability to demonstrate creativity with innovative thinking to discover and implement enhancements to existing processes
- Customer-Focused Attitude: A customer-centric approach with a genuine desire to ensure customer satisfaction and build lasting relationships
Strong communication skills - Strong people skills – approachable, good listener, empathetic
- Self-Starter with ability to work independently in a global environment as well as in team settings for project and/or process specific needs
- Be aware of all relevant SOPs as per Company policy as they relate to the role covered by this Job Description.
- Fully compliant with the company’s safety and quality policies at all times.
- Work is performed in an office environment. Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures.
- Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities.
- Read and interpret data, information and documents.
- Must maintain the ability to work well with others in a variety of situations.
- Must be able to multi-task, work under time constraints, problem solve, and prioritize.
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West Pharma Specialist Technical Services TCS United States, Pennsylvania, West Whiteland Township
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- Support West customers in technical matters relating to: * Drug-closure compatibility* Packaging recommendations * Component processing * Functionality * Product/packaging development * Extractable/leachables and other test requirements * Other information as needed to help assure West products will meet their requirements
- Take a proactive role as technical interface between the customer and West’s functions: * Be an active part of the account teams* Support development of commercial strategies for products / services and customers * Represent the Voice of Customer to the West organization * Update the Sales teams on technical issues/projects within customers: * Interface with customers and account managers to obtain the background information and customer’s technical requirements on projects * Advise on the status of and drive / follow up on technical aspects of internal and external customer-linked projects
- Promote, present and actively participate in growing West business: * Prepare technical presentations * Conduct technical seminars / symposiums with customers * Educate customers on product applications * Share industry insights with customers
- Participate in external thought leadership: * Attend and participate in tradeshows, conferences and seminars, with presentations to customers / industry as needed * Act as a liaison between customers, Sales and West Analytical Laboratories. * Build expertise in key market knowledge areas over and above the internal trainings. * Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness
- Bachelor's Degree Bachelor's in a technical field (Chemistry/Biology/Engineering) required
- Minimum 3 years of experience in technical support, analytical laboratory, research and development, or engineering role required and
- 1-2 years of experience in related fields, e.g., pharmaceutical, or medical device industry required
- Proactive, competitive, presentation, problem solving, communication, analytical, prioritization, detail oriented, technical, personal accountability
- With a moderate level of guidance, works well in a fast-paced environment
- Ability to comprehend technical information
- Strong interpersonal skills: able to connect with others and manage relationships
- Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
- Ability to identify internal and external client needs and make appropriate recommendations
- Ability to work in a virtual environment in a global organization
- Excellent English language skills (written/oral)
- Willingness to global travel
- Must be able to understand direction and adhere to established procedures
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Netflix Technical Services Coordinator Netflix House - Philadelphia United States, Pennsylvania, Upper Merion Township
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As theTechnical Services Coordinator, you will support the Technical Services Manager, focusing on the permanent elements and touring experiences that bring Netflix House to life. This coordinator blends the focus of prioritization, hustle, and a love for continuous improvement of technical systems and processes.
You will be involved with all on-site technical services needs, including preventative maintenance, daily technical support for operations, and vendor coordination. You will ensure schedules and priorities are met to best serve our Fans and Employees. This individual will need to communicate with internal and third-party partners to ensure resources are readily available to maintain the complex technical nature of the Netflix House experience.
What you will do:
Support the Technical Services Manager in maintaining all technical aspects of Netflix House's permanent and touring experiences, including preventative maintenance, daily handoff to operations, and ad-hoc work.
Coordinate with various vendors to schedule and ensure that work is completed in a timely manner.
Coordinate with the operations team to minimize Guest/Fan disruption when maintenance needs are identified.
Work closely and communicate with Netflix Creative, Attractions, and Operations teams.
Work with technical production teams on needed design changes and/or modifications to ensure Netflix House Technical Sustainability is upheld and current.
Coordinate with corporate resources to establish best practices in technical services.
Manage documentation and tracking for technical elements.
Promote and foster a mindset of continuous innovation for internal teams and external partners.
Establish regular meetings with key stakeholders to update on progress and solicit feedback.
What we need from you:
Demonstrated, 5+ years of technical experience in the location-based entertainment industry, technical theme park maintenance, technical theater operations, or similar.
Knowledge and excitement of both permanent and touring experiences around the world.
Knowledge of all aspects of theatrical technical systems (lighting, AV, show control, scenic integration, SFPX, rigging)
Familiarity with standards and regulatory bodies such as ASTM F24, UL, and TUV.
Knowledge of current and future technology trends.
Knowledge of Autodesk software (CAD, Revit, etc.)
Experience in AR, VR, and emerging technologies production and integration.
Ensure technical excellence, safety, and sustainability at Netflix House by managing technical operations, maintaining theatrical systems, overseeing vendor partnerships, and integrating innovative solutions for both permanent and touring experiences.
Strong desire to think outside the box and innovate through technical solutions.
Strong desire to find innovative and creative technical solutions to different types of experiences.
Strong network of industry contacts.
Excellent communication skills, both verbal and digital.
Excellent organizing skills using digital tools and Google suite.
Availability to work days, nights, weekends, and holidays at a 365-day attraction.
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SAP SAP Concur Senior Technical Consultant ABAP United States, Pennsylvania, Newtown Township
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Role - What will you do?
- Become an SAP Concur expert, knowing our systems inside out
- Share your technical knowledge with the customers and partners
- Become a team point-of-contact for integration development
- Perform the technical setup of SAP Concur systems
- Advise customers on our integration best practices using Flat files, Web Services, SAP Native integration, BTP and more
- Assist in troubleshooting during the implementation
- Work on prioritized integration development activities
- Communicate mostly remote but also face to face with our customers and partners
Requirements:
- Experience in professional IT and client facing roles such as consulting, support, application management
- Knowledge of SAP (any of the following modules: CPI, FI, HCM)
- Knowledge of ABAP and programming skills
- Experience with development for the FI module
- Experience with REST integration
- Excellent communication and presenting skills
- Focus on time management and self-managed schedule
- Fast learner
- Fluency in English,
- Fluency in German or other language is an advantage
Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.
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SAP Working Student f/m/d - Location Management Support SAP Dres... United States, Pennsylvania, Newtown Township
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What you'll do
Tasks will include:
- Assist the management team with project coordination, preparation of reports and documents
- Organize appointments, meetings and workshops
- Support our organization as the interface between business and facility management
- Work closely with different stakeholders within SAP Dresden
Working hours per week: 15-20 hours
Duration of employment: 6 months with the option to prolong the engagement
What you bring
- Student (f/m/d) at a university or a university of applied sciences
- Location: The team is located in Dresden
- Software skills: Profound knowledge of Microsoft Office 365 Suite (Word, SharePoint, Power Point, Teams, and Excel) is a must-have
- Language skills: Excellent command of the German language is a prerequisite (written and verbal), English language skills are beneficial
- Strong organizational, collaboration, and analytical skills
- Experience with administrative tasks and project management
- Excellent organizational skills and attention to detail
- Flexibility, and willingness to learn and explore new things, independent working style, reliability and working on schedule
Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.
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West Pharma Sr Technical Account Specialist TCS United States, Pennsylvania, West Whiteland Township
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Essential Duties and Responsibilities:
- Lead West customers in technical matters relating to:
- Drug-closure compatibility
- Packaging recommendations
- Component processing
- Functionality
- Product/packaging development
- Extractable/leachables and other test requirements
- Other information as needed to help assure West products will meet their requirements.
- Take a proactive role as technical interface between the customer and West’s functions:
- Be an active part of the Account Team
- Build strong network and relationship with customers including mapping customers decision processes.
- Understanding customer pipeline strategy and industry trends
- Proactively support development of commercial strategies for products / services and customers
- Implement West´s product and technical commercial strategy for the day-to-day customer relationship.
- Represent the Voice of Customer to the West organization.
- Update the cross functional teams on technical issues/projects within customers:
- Interface with customers and account managers to obtain the background information and customer’s technical requirements on projects.
- Advise on the status of and drive technical aspects of internal and external customer linked projects.
- Promote, present, and actively participate in growing West business:
- Prepare technical customer presentations to position West product solutions based on customer needs and industry trends.
- Educate customers on product applications.
- Share industry insights with customers.
- Represent West in tradeshows, conferences, technical seminars/webinars.
- Contribute to generation of posters
- Act as a liaison between customers, Sales and other West functions
- Build expertise in key market knowledge areas over and above the internal trainings.
- Act as a TCS technical lead for 3-4 assigned West technologies or services.
- Lead special projects as needed.
- Provide VOC and review customer-facing technical reports.
- Work closely with other members of the Global Technical Customer Support team to assure open communication and a high level of effectiveness. Align on product recommendations, streamline recommendations and share regional customer insights.
- Proactively support other team members based on work experience, skills, solution-focus, efficient and effective way of working.
- Other duties as assigned.
Basic Qualifications:
- Bachelor’s degree in a technical field like Chemistry, Biology, Engineering or equivalent experience
- Experience: 5-8 years with a minimum of 4 years of experience in technical support, customer communication, sales, analytical laboratory, quality, research & development or engineering role.
Preferred Knowledge, Skills and Abilities:
- Strategic thinking, proactive, competitive, presentation, problem solving, communication, analytical, prioritization, project management, detail oriented, technical, personal accountability.
- Ability to work autonomously in a fast-paced and complex environment with a self-motivated
- work ethic; utilize sound judgment with an ability to manage multiple priorities with a sense of
- urgency
- Ability to comprehend technical information.
- Strong interpersonal skills; able to connect with others and effectively influence and manage
- key relationships across diverse organizational levels, business units and customer communication
- Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
- Ability to anticipate and identify internal and external client needs and make appropriate
- recommendations
- Possess the fluidity to balance multiple priorities, and plays a hands- on client support role
- Ability to work in a virtual environment in a global organization.
- Excellent English language skills (written/oral), additional languages preferred.
- Able to comply with the company’s safety and quality policies at all times
Travel Requirements:
- Must be able to travel up to 25% of the time, including internationally
Physical and Mental Requirements:
- Sedentary - exerting force occasionally, and/or negligible amount of force frequently or constantly carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met
- Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
- Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures#LI-CS1
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SAP Technical Support Engineer United States, Pennsylvania, Newtown Township
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What you'll do
The Technical Support Engineer delivers an exceptional customer experience by: ·
Using knowledge of SQL and Java to troubleshoot and resolve issues
·Focusing on customer service, including frequent, high quality communication
· Provide direct technical assistance with customers via Service Now[SNOW]
· Own and manage concurrent cases in a ticketing system
· Provide ongoing and timely communication to customers regarding the status of their issues
· Create internal/external content for SAP Ariba’s User Community and internal knowledge base
· Collaborate and develop strong working relationships with cross-functional, global teams
· Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects
· Provide on-call support during evenings and weekends as required by a rotational schedule
· Provide exceptional support to our customers via Chat, Phone and Email
· Available to work in rotational shifts · All other duties as assigned
What you bring
· Mandatory 4-10 years of experience with one or more of the following:
Hands-on experience on SQL
Reading Java and object-oriented programming o XML, IDOC, HTTP, SOAP UI and HTML
Troubleshooting and debugging common web-browser issues
SSO (Single Sign-on) technologies, particularly SAML ·
Exceptional written and oral communication skills ·
Effectively handle difficult and challenging customer interactions ·
Proven ability to manage multiple tasks or projects with changing priorities ·
Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds ·
Ability to work cross-culturally and think out of the box
· Prior experience on SAP Ariba application (Preferred)
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The Sr. Associate – Technical Sales is primarily responsible for the identification and qualification of new opportunities and leads to support the launch of Integrated Systems. Strong research and analytical skill sets will be utilized to conduct targeted market research and associated analysis to identify new potential customers and emerging trends. The role requires establishing new customers to West and driving value via understanding the customer pipeline and aligning the appropriate Integrated System product. Develop additional strategy to continue to expand the West reach with new accounts as well as continued enhancements or development of new processes to drive efficiency with all service models. The Sr. Associate – Technical Sales is a self-starter who possesses a natural ability to proactively chase new avenues for identifying and capturing new accounts to the West Integrated System portfolio as well as working with Business Development and Strategic Marketing on top of the funnel tactics. This person will quickly develop their ability to identify, manage, and grow new and existing business.
- Responsible for the Integrated Systems Platform sales, engaging with both customers and internal teams to drive strategic growth initiatives.
- Acquire and manage new business through prospecting conversion of leads with a focus on our Integrated Systems portfolio.
- Develop strategies to forge new relationships with prospective customers by uncovering opportunities through strong listening and interviewing skills, understanding their drug pipeline, and offering tailored solutions that align with their needs.
- Provide support for effective customer follow-up from webinars and other West events, and engage with customers through the leads process, collaborating with Marketing on product campaigns tailored to our customer portfolio.
- Perform data analytics for customer or platform portfolios to drive enhancements to product and service models in support of new accounts and how they will be appropriately serviced.
- Understand market trends including relevant competitors, technology and regulatory issues to keep customer informed
- Utilize all service platforms, manage customers, training of the customers, and optimizing the use of support systems as well as working with other departments to improve the overall service model to these new account
Bachelor’s degree in Bioscience, Biochemical. Chemistry, Engineering, Pharmaceutical or equivalent experience. MBA preferred
Minimum 5 years of relevant B2B technical sales experience in industries that require a high degree of technical knowledge and regulatory requirements
- Knowledge or experience with ERP tools like SAP with Sales and Distribution
- Experience in prefilled syringe products and/or services.
- Exhibit strong competency in sales process and strategic account planning by regularly achieving business results that accurately mirror or exceed forecast
- Ability to strategically prioritize and suitably adapt and improve on strategic approach as and when necessary to focus on high value and likely to win opportunities/accounts
- Demonstrates knowledge of market segment, trends and internal customer issues that may influence a customer's priorities, tactics, and business approaches. Remains current on competitors, new technology and regulatory issues to maintain West’s scientific leadership position in the market
- Anticipates risks and devises contingency plans to meet them. Understands situation from many perspectives and makes decisions accordingly.
- Resourceful and is comfortable in navigating through internal resources by collaborating cross-functionally and can utilize resources effectively.
- Working knowledge of MS Office
- Familiarity with CRM systems is a plus
- Previous experience with cold calls and/or developing strategies to connect with and onboard new customers is strongly preferred
- Natural ability to demonstrate creativity with innovative thinking to discover and implement enhancements to existing processes
- Customer-Focused Attitude: A customer-centric approach with a genuine desire to ensure customer satisfaction and build lasting relationships
Strong communication skills - Strong people skills – approachable, good listener, empathetic
- Self-Starter with ability to work independently in a global environment as well as in team settings for project and/or process specific needs
- Be aware of all relevant SOPs as per Company policy as they relate to the role covered by this Job Description.
- Fully compliant with the company’s safety and quality policies at all times.
- Work is performed in an office environment. Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures.
- Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities.
- Read and interpret data, information and documents.
- Must maintain the ability to work well with others in a variety of situations.
- Must be able to multi-task, work under time constraints, problem solve, and prioritize.
These jobs might be a good fit
