SAP Technical Support Engineer 

United States, Pennsylvania, Newtown Township 

887984350

What you'll do

The Technical Support Engineer delivers an exceptional customer experience by: ·

Using knowledge of SQL and Java to troubleshoot and resolve issues

·Focusing on customer service, including frequent, high quality communication

· Provide direct technical assistance with customers via Service Now[SNOW]

· Own and manage concurrent cases in a ticketing system

· Provide ongoing and timely communication to customers regarding the status of their issues

· Create internal/external content for SAP Ariba’s User Community and internal knowledge base

· Collaborate and develop strong working relationships with cross-functional, global teams

· Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects

· Provide on-call support during evenings and weekends as required by a rotational schedule

· Provide exceptional support to our customers via Chat, Phone and Email

· Available to work in rotational shifts · All other duties as assigned

What you bring

· Mandatory 4-10 years of experience with one or more of the following:

Hands-on experience on SQL

Reading Java and object-oriented programming o XML, IDOC, HTTP, SOAP UI and HTML

Troubleshooting and debugging common web-browser issues

SSO (Single Sign-on) technologies, particularly SAML ·

Exceptional written and oral communication skills ·

Effectively handle difficult and challenging customer interactions ·

Proven ability to manage multiple tasks or projects with changing priorities ·

Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds ·

Ability to work cross-culturally and think out of the box

· Prior experience on SAP Ariba application (Preferred)

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