Training Specialist jobs in United States, Massachusetts, Quincy

About the role:

As a Training and Development Specialist supporting our Quincy Customer Fulfillment Center, you will consult with leaders and teams to identify and implement solutions that drive individual, team, and organizational performance. You will play a key role in fostering a culture of continuous learning, operational excellence, and quality through training, development, and change management initiatives. This role works closely with site leadership, Human Resources, and subject matter experts to ensure training programs meet compliance standards and align with strategic business goals.

Your responsibilities will include:

• Deliver training and development programs, including the design, development, and implementation of content to support core and professional development learning across the site

• Create training materials and recommend appropriate training resources to improve performance and compliance

• Deliver New Hire Onboarding and coordinate refresher training for existing employees; evaluate training effectiveness and apply improvements based on data and feedback

• Collaborate with Business Process Leads and managers to deliver training that supports operational changes and initiatives

• Conduct formal and informal needs assessments (e.g., surveys, focus groups) to identify root causes of performance challenges and recommend actionable solutions

• Lead change management efforts by developing communication plans and materials that support site-level initiatives

• Maintain accurate training records, monitor on-the-job training, and ensure compliance with Quality System and regulatory requirements

• Provide administrative support for learning systems, WMS system access, training approvals, curriculum updates, and training tracking/reporting

• Develop and manage eLearning content across multiple learning management systems (LMS)

Required qualifications:

• Minimum of 3 years' experience in training, learning and development, instructional design, or a related field

• Proven experience designing, delivering, and evaluating training programs in an operational or manufacturing setting

• Strong facilitation and communication skills, with the ability to engage audiences across multiple levels

• Experience using learning management systems and content development tools

• Ability to conduct needs assessments and analyze data to drive performance solutions

• Working knowledge of change management practices and principles

• Demonstrated ability to manage multiple priorities in a fast-paced environment

Preferred qualifications:

• Experience supporting training initiatives in a regulated industry (medical device, pharma, aerospace, etc.)

• Bachelor's degree in Organizational Development, Learning & Development, Human Resources, or a related discipline

• Familiarity with Quality Systems and compliance-based training tracking

• eLearning development experience using tools such as Articulate, Captivate, or similar

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Your responsibilities will include:

• Will be required to maintain advanced clinical knowledge of EP diagnostic and ablation technologies, EP mapping and recording systems, transeptal access technologies, and left atrial appendage occlusion technologies.
• Attends procedures in cardiac CV/EP labs of hospital accounts for clinical support and development efforts of BSC AF Solutions products including Rhythmia HDx mapping system, LabSystem Pro recording system, transeptal access products, diagnostic and therapeutic catheters, and WATCHMAN LAAC technologies.
• Educates customers on the merits and proper clinical usage of AF Solutions products by creating and delivering presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.
• Meets with existing and potential customers (e.g., physicians, physician office groups at hospitals) by traveling (in an automobile or airplane) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate and train them on how company products can help them to achieve their goals.
• Develops relationships with hospital personnel at all levels including staff, physicians, and administrators (e.g. through casual conversation, meetings, participation in creating conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
• Demonstrates effective change leadership and builds strategic partnerships to better the area/organization by leveraging relationships with their peers, management and across AF Solutions organization (Marketing, Training, and Strategic Planning).
• Implements and monitors strategies outlined by the quarterly plan of action for the area.
• Coordinates territory and other BSC sales management and representatives’ efforts to build strategic partnerships that will further area and organizational and business objectives.
• Develops relationships with key referring physicians, external fellows, NEPIs, other key physicians to promote market development and growth.
• Trains on and maintains knowledge of clinical trial protocols, Clinical Department standard operating procedures, and compliance toward the regulations of world-wide regulatory bodies to meet corporate and departmental objectives.
• Manages clinical trial activity within he/she/they assigned territory which includes but is not limited to completing Interest Visits and Site Initiation Visits.
• Educates clinical investigators on clinical trial protocols, clinical process, and investigational products and features.

Required Qualifications:

• Bachelor’s degree (or equivalent experience).
• Minimum of 2 years of industry experience in medical device sales, clinical electrophysiology or equivalent education and experience.
• Must demonstrate technical aptitude, and ability to discuss & explain complex technical product information.

Preferred Qualifications:

• NASPE/IBHRE CEPS certification.
• Work experience in Atrial Fibrillation/Cardiac Mapping/Structural Heart Procedure.
• Existing usage of 3D cardiac mapping system.
• MS or advanced degree in business or healthcare.

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.