Support Specialist jobs in United States, Iowa, Des Moines

In this role, you will:

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunities for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provides status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Treasury Management product knowledge and experience
• Strong telephone etiquette skills
• Strong leadership skills, including initiative, accountability and the ability to inspire and motivate others
• Ability to act as an extension of management supporting the broader team, leading escalations and managing partner relationships
• Ability to triage and troubleshoot complex issues, inclusive of root cause identification and communication of resolution to clients and internal stakeholders.
• Ability to lead, train & mentor others on the team
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Intermediate Microsoft Office skills
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
• Ability to work in a fast-paced deadline driven environment

Job Expectations:

• ​Position hours are Monday - Friday 9:00 AM - 6:00 PM
• This position currently offers a hybrid work schedule
• Specific compliance policies may apply regarding outside activities and/or personalinvesting; affectedemployees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Location:

• 801 Walnut Street - Des Moines, IA 50309

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in moderately complex initiatives and deliverables within Risk AssetReview Examination.
• Contribute, initiate, and recommend changes to the group's exam policies and standards.
• Assess the lending practices of the company’s commercial loans and securities investments.
• At times, serve as examiner-in-charge and direct a team of examiners that examines the company’s commercial lending businesses.
• Ability to perform duties as an examiner-in-charge for complex lines of business, including large corporate, asset-based lending, and capital markets.
• Interact with line of business senior management of complex lines of business. Ability to communicate and influence RAR’s examination findings to line of business senior management.
• Advise RAR management on ways to improve the examination process.
• Serve as a resource on RAR’s examinations of Wells Fargo’s commercial lending businesses.
• Evaluate credit administration practices, focuses on significant issues, and demonstrates sound credit judgment.
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

Required Qualifications:

• 4+ years of Risk AssetReviewexperience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• 4+ years recent experience working for a large U.S. bank or large regional U.S. bank in the role as an underwriter, portfolio manager, and/or relationship manager.
• Exposure to large complex credits, including syndicated deals, leveraged loans, securities transactions, and asset-based lending facilities.
• Good understanding of commercial real estate across various sectors.
• Strong commercial credit analysis skills with high attention to detail and accuracy. Ability to perform quantitative and qualitative analysis, and to document conclusions in an articulate and succinct manner.
• Ability to review and interpret complex financial statements, commercial loan structures, and loan documentation.
• Knowledge and proficiency in risk rating commercial credits.
• Experience in exercising independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements in a variety of industries.
• Experience in interacting with Audit, Legal, external agencies, and regulatory bodies on risk-related topics.
• Good communication skills with the ability to communicate issues, risks, and proposed solutions effectively and succinctly, in both written and verbal formats, with senior leaders.
• Excellent verbal, written, and interpersonal communication skills.
• A BS/BA degree or higher in accounting, finance, or economics.
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Ability to provide credible challenge and candor to peers.

Job Expectations:

• Ability to work at one of the approved locations in the job posting.
• This position is not eligible for visa sponsorship.
• This position offers a hybrid schedule.

Locations:

• 401 South Tryon Street - Charlotte, North Carolina
• 250 East John Carpenter Freeway - Irving, Texas
• 2700 South Price Road - Chandler, Arizona
• 600 South 4th Street - Minneapolis, Minnesota
• 800 South Jordan Creek Parkway - West Des Moines, Iowa
• 114 North Beaumont Street – D Bldg, Saint Louis, Missouri

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Loan Workout Specialist in Bankruptcyas part of the Commercial Banking Operation.

In this role, you will:

• Provide support to internal and external customers in complex initiatives relating to collection portfolios data to reduce delinquency and restructuring of loans within the Loan Workout functional area

• Evaluate risk and analyze account information including financial statements and total relationship

• Coordinate initial loan renewal process and negotiate with borrower or attorneys in order to determine workout solutions

• Restructure supervised loans, recover charged off loans and research account equity to determine full or partial charge off or attend foreclosure sale

• Conduct research and determine resolution for title and collateral perfection issues

• Review and research complex operational challenges that require research, evaluation, and selection of alternatives related to low to medium risk deliverables

• Monitor portfolio for policy compliance and adhere to risk rating Identify opportunities for process improvements within scope of responsibilities in Loan Workout area

• Present recommendations for resolving complex situations and exercise independent judgment while developing expertise in the functions, policies, procedures and compliance requirements

• Coach and assist less experienced colleagues

• Provide issue specific training and participate in departmental projects

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 4+ years of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Collections experience

• Commercial banking experience

• Knowledge and understanding of equipment finance and leasing

• Ability to interpret and comprehend complex legal documents

• Strong attention to detail, including accuracy in grammar and a sharp focus on eliminating errors

• Strong analytical skills with high attention to detail and accuracy

• Ability to manage a pipeline of work from assignment to completion

• Excellent verbal, written, and interpersonal communication skills

• Experience interacting positively with difficult or irate customers

• Experience resolving and working through escalated and complex customer issues

• Ability to organize and manage multiple priorities

• Strong organizational, multi-tasking, and prioritizing skills

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed

Primary Posting Locations:

• Des Moines, IA

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Location:

• 801 Walnut Street - Des Moines, IA 50309

Pay range:

• Des Moines, IA $20.29 - $30.48 Hourly Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide support to internal and external customers in complex initiatives relating to collection portfolios data to reduce delinquency and restructuring of loans within the Loan Workout functional area
• Evaluate risk and analyze account information including financial statements and total relationship
• Coordinate initial loan renewal process and negotiate with borrower or attorneys in order to determine workout solutions
• Restructure supervised loans, recover charged off loans and research account equity to determine full or partial charge off or attend foreclosure sale
• Conduct research and determine resolution for title and collateral perfection issues
• Review and research complex operational challenges that require research, evaluation, and selection of alternatives related to low to medium risk deliverables
• Monitor portfolio for policy compliance and adhere to risk rating Identify opportunities for process improvements within scope of responsibilities in Loan Workout area
• Present recommendations for resolving complex situations and exercise independent judgment while developing expertise in the functions, policies, procedures and compliance requirements
• Coach and assist less experienced colleagues
• Provide issue specific training and participate in departmental projects
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 2+ years of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Commercial Collections experience
• Customer Centric mindset
• Advanced Microsoft Office skills (Excel, Word, Outlook, Teams)
• Excellent analytical skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to identify root-cause issues/improvement opportunities, and designapproaches/programs/productsto improve overall quality assurance
• Knowledge and understanding of collections operations: compliance and governance oversight
• Leadership skills with the ability to train and lead others
• Ability to work in a fast-paced deadline driven environment
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to assess current processes/procedures and make recommendations for efficiency
• Experience resolving and working through escalated and complex customer issues
• Ability to recognize and escalate issues to management for any process breaches
• High-volume outbound call experience
• Experience with InfoLease and Artiva systems

Job Expectations:

• This position currently offers a hybrid work schedule of three (3) days in office and two (2) days from home.
• Office location:801 Walnut St,DES MOINES, IA 50309
• Ability to work additional hours as needed
• Relocation assistance is not available for this position.
• Visa Sponsorship not available for this position

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.