Administrator jobs in United States, California, San Francisco

Job Category

Job Details

Key Responsibilities:

• Act as frontline service owner for Salesforce platform
• Ensure optimal performance of the Salesforce platform, including Nonprofit Cloud for Grantmaking
• Manage transition of Salesforce platform from IT managed to business unit managed
• Build rhythm of the business and documentation around administration and successful management of Salesforce platform
• Manage deployment calendar and release schedule in conjunction with Impact Technology team
• Manage Agentforce deployments and integrations in Salesforce, Slack, and other systems
• Partner closely with Salesforce Philanthropy team to prioritize work items and business changes to the Salesforce Platform
• Manage Salesforce roles, profiles, sharing rules, public groups, workflow rules, process builders, and flows
• Manage releases and prepare for upgrades
• Address ad-hoc inbound Salesforce questions from business users
• Build integrations using out of the box tools to connect Salesforce to tools like Slack
• Ensure and validate data is updated or inserted to the correct records with tools like Data Loader
• Manage projects related to Salesforce and Salesforce development with consultants and internal stakeholders
• Manage Salesforce integrations such as DocuSign
• Co-create and manage Salesforce product roadmap in conjunction with leadership
• Mentorship and training of other team members

Required Skills:

• 5 years experience administering a Salesforce organization, with a focus on internal systems / business applications
• Working knowledge of Apex, VisualForce, LWC, and Experience Cloud
• Strong understanding of Salesforce platform customization and automation
• Proficiency in managing access and permissions for both internal and external users
• Interest in developing proficiencies with emergent technology and applying them to the Salesforce platform
• Proven ability to translate complex and nuanced technical details into content for a wide range of audiences
• Ability to manage multiple projects simultaneously while managing stakeholder expectations within a matrixed organization
• Customer service oriented; able to meet others where they are

Preferred Requirements:

• Salesforce Advanced Administrator certification
• Salesforce App Builder certification
• Experience working with OmniScript
• Experience working in the philanthropy or sustainability sector

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Posting Statement

The application window is expected to close on 4/16/2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

You will be extremely forward-thinking with a professional and approachable demeanor in all interactions; possess outstanding communication skills with all levels of staff, executives, customers, vendors; and good judgment.

• Calendar Management: Handles VP's calendar by prioritizing schedules and meetings. You may decide who gets on the principal’s calendar, which meetings are attended, and who can attend in their place.
• Event Speaking Engagement Coordination: Handles a running list of VP’s engagements and works closely with communications team to ensure content needs are understood and set in motion so VP is prepared for each engagement.
• Meeting Planning and Organization: Assists VP in planning and organizing meetings by being responsible for the assembling of the agenda, location, meeting technology based upon participant needs, and all other meeting logistics. May further prepare meeting briefing documents by taking and disseminating notes and formulating post meeting action item list.
• Travel Briefing Preparation: Build travel packs for international trips as well as large domestic events such as Cisco Live, etc. This work includes combining all event information in addition to coordinated logistics of travel and also customer/team asks.
• Correspondence/Approvals: Supports VP by acting as proxy for communications and approvals as authorized. Answers general questions as needed and refers routine matters to appropriate parties and follows up to ensure accurate completion. Takes the initiative to resolve issues within specified policies and guidelines and provides mentoring to administrative community members on problem solving. Figures out when executive action is required and supplies a recommendation where appropriate.
• Travel and Expense Management: Responsible for making in-depth global travel arrangements for VP. Carefully considers and decides the optimum travel arrangements and itinerary for calendared meetings while handling Cisco expenses. Works diligently to go above and beyond, working with the airlines directly to accommodate Global Services benefits for upgrades whenever they are available.
• Special Projects: Provides analytical support to assist executives on special projects. Research issues, analyzes problems, compiles data, and prepares reports.
• Large Corporate Events: Prepare and brief itinerary as well as accompany VP for large Corporate Events such as GSX, where EA's are used for executive support.
• Confidentiality: Candidate will deal professionally with sensitive and confidential matters and materials.

• 4+ years’ experience in administrative environment. A minimum of 2 years of experience supporting a principal who was at the director level or above.
• Expert level knowledge of Windows desktop computer applications: Outlook, Word, Excel, PowerPoint.
• Experience in calendar management, planning meetings and coordinating travel.
• Excellent verbal and written communication skills including the ability to connect with all levels of Executive/Senior staff and clients.

• Past work experience in the high-tech industry is desired, prior Cisco experience preferred.
• Associates degree