Salesforce Manager Impact Technology Salesforce Administrator 

United States, California, San Francisco 

712099929

Job Category

Program & Project Management

Job Details

Key Responsibilities:

• Act as frontline service owner for Salesforce platform
• Ensure optimal performance of the Salesforce platform, including Nonprofit Cloud for Grantmaking
• Manage transition of Salesforce platform from IT managed to business unit managed
• Build rhythm of the business and documentation around administration and successful management of Salesforce platform
• Manage deployment calendar and release schedule in conjunction with Impact Technology team
• Manage Agentforce deployments and integrations in Salesforce, Slack, and other systems
• Partner closely with Salesforce Philanthropy team to prioritize work items and business changes to the Salesforce Platform
• Manage Salesforce roles, profiles, sharing rules, public groups, workflow rules, process builders, and flows
• Manage releases and prepare for upgrades
• Address ad-hoc inbound Salesforce questions from business users
• Build integrations using out of the box tools to connect Salesforce to tools like Slack
• Ensure and validate data is updated or inserted to the correct records with tools like Data Loader
• Manage projects related to Salesforce and Salesforce development with consultants and internal stakeholders
• Manage Salesforce integrations such as DocuSign
• Co-create and manage Salesforce product roadmap in conjunction with leadership
• Mentorship and training of other team members

Required Skills:

• 5 years experience administering a Salesforce organization, with a focus on internal systems / business applications
• Working knowledge of Apex, VisualForce, LWC, and Experience Cloud
• Strong understanding of Salesforce platform customization and automation
• Proficiency in managing access and permissions for both internal and external users
• Interest in developing proficiencies with emergent technology and applying them to the Salesforce platform
• Proven ability to translate complex and nuanced technical details into content for a wide range of audiences
• Ability to manage multiple projects simultaneously while managing stakeholder expectations within a matrixed organization
• Customer service oriented; able to meet others where they are

Preferred Requirements:

• Salesforce Advanced Administrator certification
• Salesforce App Builder certification
• Experience working with OmniScript
• Experience working in the philanthropy or sustainability sector

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