Desktop Support jobs in United States, California, San Diego
EY EY wavespace AV/Technology Support Specialist United States, California, San Francisco
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Your key responsibilities
Assists with local on-site and off-site support for firm sponsored wavespace functions/meetings, including a deep understanding and knowledge of network infrastructure, lab/wavespace internal networks and the EY network.
- Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
- Assist with provisioning and de-provisioning processing, including setting up of hardware/software for the wavespace support team
- Assists with (or coordinates) the repair of end user hardware and/or lab hardware and the reinstallation of software as necessary to resolve end user incidents as well as wavespace specific technologies (e.g. MS Surface Hubs, iPads, Microsoft Surface Studios, Digital Signal Processors, Microphone systems, wireless presentation systems, etc.) including the maintenance of these technologies.
- Support of technology applications including MURAL, Miro, Slido, Co Create, and others etc.
- Additional applications – Bluejeans, Webex, Microsoft Teams, Zoom
- AV components – Planar video walls, Digital touch screens, HD Projectors; Video matrix switching; Digital Signal processors; IP/PTZ Cameras, Dante, BiAmp, BrightSign Players, Mersive Solstice, Sonos players, Lightbars, production/spot lights
- Additional AV Components – Raritan (KVM), Box computers, NVX Endpoints, ChromeSticks, Analogway, 360 Cameras, Video conferencing codecs,
- Support AV software – Ventuz, Light Key (Astera Lights, Titan Lights), AppSpace, Crestron, QSYS, Gitbash, OSC Designer, Chauvet lighting,
- Support Lab specific hardware - MS HoloLens/Meta Quest headsets; 3D Printers
- Operating System Support – Windows 10 & 11, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level
- Knowledge in utilizing NAS capabilities and secure storage
- Understand and interpret specialized network configurations (IE-enablement of AirCast for IOS devices on network)
- Maintain on-site servers for event use (Value Creation Tool) – Windows Kiosk mode and Kiosk mode on iPads
- Communicate and manage relationships with vendors
- Able to analyze network issues and report appropriately to have addressed quickly (IE – cisco proprietary)
- Track and resolves all related Incidents and Service Requests in Ticket Management System (ServiceNow); identify sources and trends of technical problems to prevent future occurrences
- Under minimal supervision, provides after-hours service for escalated issues from the Service Desk, Team Lead or wavespace stakeholder
- Maintain a thorough understanding of the EY Technology organization and service offerings in order to identify how best to address end usertechnology needs and incidents
- Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
Analytical/Decision Making Responsibilities:
- Strong analytical skills are required to address end-user incidents escalated from a customer in the wavespace session or capability to anticipate and resolve an issue.
- Decision making responsibilities are generally limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
Skills and attributes for success
- Excellent communication, interpersonal, organizational, and time management skills.
- Excellent customer service attitude.
- Ability to work effectively with all levels of end users and IT personnel.
- Ability to communicate in English.
- Deep understanding of all wavespace technologies, including IT and AV
Education:
- Bachelor's degree in computer related field or equivalent work experience
Experience:
- Approximately 3-5 years of experience in AV/end user technology support
- Event support and live event management/production
- Knowledge of AV industry standards highly recommended
- Experience with cloud technology e.g. MS Azure is beneficial
Certification Requirements:
- Certified Technology Specialist (CTS) or similar industry certifications desirable
What we offer you
The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $60,400 to $109,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $72,500 to $124,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
These jobs might be a good fit
Google Senior Software Engineer ChromeOS Android Input Desktop United States, California, San Jose
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- Bachelor's degree or equivalent practical experience.
- 5 years of experience working with embedded operating systems.
- 3 years of experience with software development in one or more programming languages.
Preferred qualifications:
- 5 years of experience testing, and launching software products.
- 3 years of experience and with data structures/algorithms.
- 3 years of experience with software design and architecture.
- Experience developing accessible technologies.
These jobs might be a good fit
Google Solutions Engineer High Touch Support Networking Google Clou... United States, California, San Francisco
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of industry experience in advertising, consultative sales, business development, or IT, or 3 years of experience with an advanced degree.
- Experience in developing relationships with new customers and serving as a consultant.
Preferred qualifications:
- Experience in building a book of business, ensuring the management and fulfillment of goals, and developing associated agreements.
- Experience in educating new advertisers on the benefits of transitioning from traditional media to digital marketing strategies.
- Knowledge of the online advertising industry.
- Ability to grow in an ambiguous team environment.
- Ability to exceed goals.
- Excellent verbal/written communication skills, with the ability to provide comprehensive advertising solutions to prospective clients.
These jobs might be a good fit
Google Senior Software Engineer ChromeOS Android Input Desktop United States, California, San Jose
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- Bachelor's degree or equivalent practical experience.
- 5 years of experience working with embedded operating systems.
- 3 years of experience with software development in one or more programming languages.
Preferred qualifications:
- 5 years of experience testing, and launching software products.
- 3 years of experience and with data structures/algorithms.
- 3 years of experience with software design and architecture.
- Experience developing accessible technologies.
These jobs might be a good fit
Amazon Beta Network Support Engineer eero United States, California, San Francisco
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Key job responsibilities
- Identify, document, and track software defects through the bug life cycle.- Able to troubleshoot and resolve difficult technical problems which may span across focus areas. Operates as a technical leader and sets the standard for other support engineers. Gives technical directions to others.- Analyze test results and provide detailed reports to stakeholders.- Verify that software/product changes and new releases meet defined quality standards and requirements.- Ensure proper software testing tools, environments, and infrastructure are in place.- Participate in product reviews, design reviews, and other development activities to provide a Beta perspective.- Stay up-to-date with testing best practices, emerging technologies, and industry trends.
- Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow.A day in the life
- 3+ years of technical support, or 3+ years of software development experience
- Experience troubleshooting and debugging technical systems
- Experience driving collaborative projects from conception to delivery
- Excellent business acumen with a track record of success
- Excellent communication skills and ability to convey insights from complex analyses to internal and external entities
- Ability to think strategically and tactically with attention to detail
- Capable of working closely with data and using analytics to problem-solve
- Bachelor’s degree or equivalent experience
Preferred Qualifications
- 4+ years of technical support, or 4+ years of software development experience
- Experience with Salesforce or JIRA
- Enterprise network certification such as CCNA, Certified Wireless Network Administrator (CWNA), or Certified Wireless Design Professional (CWDP).
- Previous experience supporting Beta test environments.
- Strong ability to prioritize and experience with meeting multiple deadlines.
- Experience with process improvement and automation (e.g., ITIL, LEAN Six Sigma, Process Management).Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
These jobs might be a good fit
EY Support Services United States, California, San Francisco
Share
Your key responsibilities
Assists with local on-site and off-site support for firm sponsored wavespace functions/meetings, including a deep understanding and knowledge of network infrastructure, lab/wavespace internal networks and the EY network.
- Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
- Assist with provisioning and de-provisioning processing, including setting up of hardware/software for the wavespace support team
- Assists with (or coordinates) the repair of end user hardware and/or lab hardware and the reinstallation of software as necessary to resolve end user incidents as well as wavespace specific technologies (e.g. MS Surface Hubs, iPads, Microsoft Surface Studios, Digital Signal Processors, Microphone systems, wireless presentation systems, etc.) including the maintenance of these technologies.
- Support of technology applications including MURAL, Miro, Slido, Co Create, and others etc.
- Additional applications – Bluejeans, Webex, Microsoft Teams, Zoom
- AV components – Planar video walls, Digital touch screens, HD Projectors; Video matrix switching; Digital Signal processors; IP/PTZ Cameras, Dante, BiAmp, BrightSign Players, Mersive Solstice, Sonos players, Lightbars, production/spot lights
- Additional AV Components – Raritan (KVM), Box computers, NVX Endpoints, ChromeSticks, Analogway, 360 Cameras, Video conferencing codecs,
- Support AV software – Ventuz, Light Key (Astera Lights, Titan Lights), AppSpace, Crestron, QSYS, Gitbash, OSC Designer, Chauvet lighting,
- Support Lab specific hardware - MS HoloLens/Meta Quest headsets; 3D Printers
- Operating System Support – Windows 10 & 11, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level
- Knowledge in utilizing NAS capabilities and secure storage
- Understand and interpret specialized network configurations (IE-enablement of AirCast for IOS devices on network)
- Maintain on-site servers for event use (Value Creation Tool) – Windows Kiosk mode and Kiosk mode on iPads
- Communicate and manage relationships with vendors
- Able to analyze network issues and report appropriately to have addressed quickly (IE – cisco proprietary)
- Track and resolves all related Incidents and Service Requests in Ticket Management System (ServiceNow); identify sources and trends of technical problems to prevent future occurrences
- Under minimal supervision, provides after-hours service for escalated issues from the Service Desk, Team Lead or wavespace stakeholder
- Maintain a thorough understanding of the EY Technology organization and service offerings in order to identify how best to address end usertechnology needs and incidents
- Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
Analytical/Decision Making Responsibilities:
- Strong analytical skills are required to address end-user incidents escalated from a customer in the wavespace session or capability to anticipate and resolve an issue.
- Decision making responsibilities are generally limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
Skills and attributes for success
- Excellent communication, interpersonal, organizational, and time management skills.
- Excellent customer service attitude.
- Ability to work effectively with all levels of end users and IT personnel.
- Ability to communicate in English.
- Deep understanding of all wavespace technologies, including IT and AV
Education:
- Bachelor's degree in computer related field or equivalent work experience
Experience:
- Approximately 3-5 years of experience in AV/end user technology support
- Event support and live event management/production
- Knowledge of AV industry standards highly recommended
- Experience with cloud technology e.g. MS Azure is beneficial
Certification Requirements:
- Certified Technology Specialist (CTS) or similar industry certifications desirable
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
These jobs might be a good fit
Amazon Network Support Engineer eero CX United States, California, San Francisco
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Key job responsibilities
As a member of our Support Engineering team, you will be looked upon as an SME for our products. You’ll mentor CX Agents, while working alongside them on customer issues.As an NSE, you will:
- Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow.- Be part of the on-call roster and handle incidents.
- - Bachelor’s degree or equivalent experience
- - 2+ years of engineering experience
- - Advanced networking knowledge with an emphasis on enterprise deployments (routing, switching, etc)
- - Strong business acumen with a track record of success
- - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities
- - Ability to think strategically and tactically with attention to detail.
- - Ability to clearly document technical issues, solutions and knowledge base articles.
- - Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.
- - Capable of working closely with data and using analytics to problem-solve
- - Ability to travel both domestically and internationally (<35%). This role will require short notice travel as defined by leadership, with an emphasis on domestic travel to quickly solve customer and partner issues.
- - Ability to write scripts to automate repetitive tasks and make support processes efficient.
Preferred Qualifications
- - Proven track record of taking ownership and delivering results
- - Strong ability to prioritize and experience with meeting multiple deadlines
- - Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience
- - Experience supporting Enterprise software applications
- - Knowledge of UNIX command-line and network storage troubleshooting is a plus.
- - Experience with system configuration, patching and upgrades.
- - Experience understanding of network topology and its impact on distributed system performancePursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
These jobs might be a good fit
Share
Your key responsibilities
Assists with local on-site and off-site support for firm sponsored wavespace functions/meetings, including a deep understanding and knowledge of network infrastructure, lab/wavespace internal networks and the EY network.
- Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
- Assist with provisioning and de-provisioning processing, including setting up of hardware/software for the wavespace support team
- Assists with (or coordinates) the repair of end user hardware and/or lab hardware and the reinstallation of software as necessary to resolve end user incidents as well as wavespace specific technologies (e.g. MS Surface Hubs, iPads, Microsoft Surface Studios, Digital Signal Processors, Microphone systems, wireless presentation systems, etc.) including the maintenance of these technologies.
- Support of technology applications including MURAL, Miro, Slido, Co Create, and others etc.
- Additional applications – Bluejeans, Webex, Microsoft Teams, Zoom
- AV components – Planar video walls, Digital touch screens, HD Projectors; Video matrix switching; Digital Signal processors; IP/PTZ Cameras, Dante, BiAmp, BrightSign Players, Mersive Solstice, Sonos players, Lightbars, production/spot lights
- Additional AV Components – Raritan (KVM), Box computers, NVX Endpoints, ChromeSticks, Analogway, 360 Cameras, Video conferencing codecs,
- Support AV software – Ventuz, Light Key (Astera Lights, Titan Lights), AppSpace, Crestron, QSYS, Gitbash, OSC Designer, Chauvet lighting,
- Support Lab specific hardware - MS HoloLens/Meta Quest headsets; 3D Printers
- Operating System Support – Windows 10 & 11, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level
- Knowledge in utilizing NAS capabilities and secure storage
- Understand and interpret specialized network configurations (IE-enablement of AirCast for IOS devices on network)
- Maintain on-site servers for event use (Value Creation Tool) – Windows Kiosk mode and Kiosk mode on iPads
- Communicate and manage relationships with vendors
- Able to analyze network issues and report appropriately to have addressed quickly (IE – cisco proprietary)
- Track and resolves all related Incidents and Service Requests in Ticket Management System (ServiceNow); identify sources and trends of technical problems to prevent future occurrences
- Under minimal supervision, provides after-hours service for escalated issues from the Service Desk, Team Lead or wavespace stakeholder
- Maintain a thorough understanding of the EY Technology organization and service offerings in order to identify how best to address end usertechnology needs and incidents
- Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
Analytical/Decision Making Responsibilities:
- Strong analytical skills are required to address end-user incidents escalated from a customer in the wavespace session or capability to anticipate and resolve an issue.
- Decision making responsibilities are generally limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
Skills and attributes for success
- Excellent communication, interpersonal, organizational, and time management skills.
- Excellent customer service attitude.
- Ability to work effectively with all levels of end users and IT personnel.
- Ability to communicate in English.
- Deep understanding of all wavespace technologies, including IT and AV
Education:
- Bachelor's degree in computer related field or equivalent work experience
Experience:
- Approximately 3-5 years of experience in AV/end user technology support
- Event support and live event management/production
- Knowledge of AV industry standards highly recommended
- Experience with cloud technology e.g. MS Azure is beneficial
Certification Requirements:
- Certified Technology Specialist (CTS) or similar industry certifications desirable
What we offer you
The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $60,400 to $109,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $72,500 to $124,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
These jobs might be a good fit
