The point where experts and best companies meet
Technical Support Analyst jobs in United States, California, Elk Grove
Unlock your potential in the high tech industry with Expoint. Search for job opportunities as a Technical Support Analyst in United States, California, Elk Grove and join the network of leading companies. Start your journey today and find your dream job as a Technical Support Analyst with Expoint.
Company
Job type
Job categories
Job title (1)
United States
California
Elk Grove
6 jobs found
01.08.2025
A
Apple Apple Support Team Manager United States, California, Elk Grove
Share
Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or fast-paced environment supervising 15+ frontline employees. Bachelors degree or equivalent experience. Knowledge...
Description:
Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
- Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or fast-paced environment supervising 15+ frontline employees
- Bachelors degree or equivalent experience
- Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
- Excellent influencing skills and ability to work with key business partners
- Able to develop coaching plans that incorporate observations and key performance trends
- Experience with using technology to craft team cohesiveness and establish rapport
- Demonstrates a real passion for technology and an ability to coach to administrative and technical concepts
- Establishes relationships and seeks to understand what motivates individuals
- Prioritizes coaching needs and experience in developing employees to achieve excellent customer service results
- Leads a standard for high-quality work by consistently meeting and exceeding performance goals
- Strong and effective written and verbal communication skills with the ability to tailor your message to your audience
- Solution oriented leader who demonstrates creativity and curiosity
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Confronts barriers to greater inclusion with tenacity, care and commitment
- Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Show more
These jobs might be a good fit
07.07.2025
A
Apple Technical Program Lead United States, California, Elk Grove
Share
You should:. Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled,...
Description:
Maintain accuracy and follow guidance.
- You should:
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Have experience in retail or sales, or related work experience.
- You can:
- Demonstrate knowledge of Apple products and services.
- Show a track record of producing top-performing sales and customer experience results.
- Personalize solutions based on customer needs, and effectively communicate them.
- Solve customer concerns using care, learning, and presentation skills.
- Work in a fast-paced environment, often supporting multiple customers at the same time.
- Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
- Support and educate the broader team by sharing knowledge, experiences, and insights.
Show more
These jobs might be a good fit
20.04.2025
A
Apple Technical Support Advisor - Spanish Language United States, California, Elk Grove
Share
Able to read, write, and speak fluently in Spanish and English. Aptitude for building technical problem solving skills with an eagerness to learn and take on new challenges. Able to...
Description:
- Able to read, write, and speak fluently in Spanish and English
- Aptitude for building technical problem solving skills with an eagerness to learn and take on new challenges
- Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
- Successful completion of all trainings, testings, and certifications required for this role
- Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. Central time, including weekends and holidays, with the possibility to flex up or down in hours depending on business needs
- Passion for customer service and ownership of the customer experience
- Experience supporting customers in person or via phone, email, or chat
- Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
- Ability to create mutual understanding while navigating challenging situations
- Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
- Able to communicate clearly and effectively with customers while both written and verbally with customers while accurately documenting notes
- Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is valued
- Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $23.00 and $29.40/hr, and most new hires start at $23.00. Your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Show more
These jobs might be a good fit
13.04.2025
A
Apple Technical Project Manager - Programs & Solutions Infrastruct... United States, California, Elk Grove
Share
2+ year experience in Project Management in infrastructure services or related domain. BS or equivalent experience. Excellent analytical skills. Excellent written & verbal communication skills, along with polished presentation skills....
Description:
ResponsibilitiesWork closely with various partners to identify operational risks associated with data center infrastructure. This includes engineers, project managers, and other key personnel who are directly involved in maintaining and enhancing our infrastructure. Develop, monitor and track mitigation plans for critical risks. This includes regular reviews and adjustments as necessary to address any emerging risks or changes in the operational environment. Sustain momentum to maintain compliance across the organization outside audit cycles and diligently follow every detail through to its completion Effectively communicate status updates and critical risks to partners and leadership. Adjust interpersonal approach to individuals and situations as needed to effectively work with others Issue Resolution by identifying quickly to resolve conflicts and dependencies.
- 2+ year experience in Project Management in infrastructure services or related domain
- BS or equivalent experience
- Excellent analytical skills
- Excellent written & verbal communication skills, along with polished presentation skills
- Self-motivated and proactive with proven creative & critical thinking capabilities
- Expertise in coordination & participation in requirements gathering and design brainstorming sessions
- Experience on negotiation skills and ability to influence partners without direct authority
- Proven record in defining processes, developing metrics and executing on them while driving program maturity and process optimization
- Proficient and comfortable with various project management methodologies
- Experience managing highly-complex, cross functional projects
- Ability to create and implement plans in ambiguous settings
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Show more
These jobs might be a good fit
05.04.2025
A
Apple Web Development Manager - AppleCare Support Foundations United States, California, Elk Grove
Share
Bachelor's degree or equivalent, plus 3+ years relevant work experience. Experience managing or leading interactive web production for a large, global organization,. Ability to manage teams and lead people that...
Description:
Key responsibilities of this role include:Managing interactive web solutions from inception to completionPreparing and delivering presentations to senior leaders about the effectiveness and outcomes of your projects and programs
- Bachelor's degree or equivalent, plus 3+ years relevant work experience
- Experience managing or leading interactive web production for a large, global organization,
- Ability to manage teams and lead people that support multiple business units
- Solid knowledge of instructional design and web content development processes, including typical time and resources needed to produce work on time, at a high quality, and to specification
- Exceptional program-and project- management skills and experience with the ability to oversee multiple projects with varying timelines
- Comfortable working with ambiguity; ability to flourish in an environment of constant change
- Demonstrated ability to motivate, influence, and impress effectively at all corporate levels
- Meticulous and passionate about the customer experience
- Understanding of base front-end development technologies including HTML5, CSS3, and JavaScript, including familiarity with JavaScript frameworks
- Knowledge of modern web accessibility
- Experience developing web content delivered via Learning Management Systems
- Understanding of SCORM and Tin Can/xAPI learning standards and specifications
- BA or BFA in Multimedia, eLearning, Graphic Design, UX or Product Design or equivalent work experience; Master’s degree in a related field a plus
- Experience with contact center training organizations
- Familiarity with cloud platforms
- Familiarity with UX research and design processes
- Experience with web audio and video
- Exposure to AI usage in web-development projects
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Show more
These jobs might be a good fit
02.04.2025
A
Apple & HelpLine Technical Support Analyst United States, California, Elk Grove
Share
1 year of experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and/or Apple TV. Strong troubleshooting and problem resolution skills. Conceptual understanding of IP networking...
Description:
As an IS&T Technician, you will provide technical support via telephone, chat, email, and ticketing system for Apple employees and contractors. You''ll perform impact assessment and troubleshooting according to established procedures, while documenting problems, troubleshooting steps, and resolutions. You'll manage support cases and advocate for the caller by “owning” the issue and facilitating technical support from the initial contact to resolution. You will handle hierarchical and functional critical issues, while communicating with the HelpLine, Infrastructure Services, and IS&T management teams via email, chat, telephone, and in person.
- 1 year of experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and/or Apple TV
- Strong troubleshooting and problem resolution skills
- Conceptual understanding of IP networking and basic network troubleshooting skills
- Experience using an IT service management or CRM system for tracking technical support cases
- Experience using a knowledge base system
- Familiarity with Retail POS and other retail IT systems
- Conceptual understanding of multi-tiered and web-based information systems architecture
- Motivation and ability to work as part of a distributed team
- Good interpersonal communications and customer service skills
- Excellent English-language oral and written communications skills
- Excellent telephone and email etiquette
- Excellent time management and multi-tasking skills
- Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
- Ability to maintain composure and customer-service focus in stressful situations
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $31.10 and $46.70/hr, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Show more
These jobs might be a good fit
Share
Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or fast-paced environment supervising 15+ frontline employees. Bachelors degree or equivalent experience. Knowledge...
Description:
Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
- Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or fast-paced environment supervising 15+ frontline employees
- Bachelors degree or equivalent experience
- Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
- Excellent influencing skills and ability to work with key business partners
- Able to develop coaching plans that incorporate observations and key performance trends
- Experience with using technology to craft team cohesiveness and establish rapport
- Demonstrates a real passion for technology and an ability to coach to administrative and technical concepts
- Establishes relationships and seeks to understand what motivates individuals
- Prioritizes coaching needs and experience in developing employees to achieve excellent customer service results
- Leads a standard for high-quality work by consistently meeting and exceeding performance goals
- Strong and effective written and verbal communication skills with the ability to tailor your message to your audience
- Solution oriented leader who demonstrates creativity and curiosity
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Confronts barriers to greater inclusion with tenacity, care and commitment
- Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Show more
These jobs might be a good fit
Find your next career move in the high tech industry with Expoint. Our platform offers a wide range of Technical Support Analyst job opportunities in the United States, California, Elk Grove area, giving you access to the best companies in the field. Whether you're looking for a new challenge or a change of scenery, Expoint makes it easy to find your perfect job match. With our easy-to-use search engine, you can quickly find job opportunities in your desired location and connect with top companies. Sign up today and take the next step in your high tech career with Expoint.