SAP Support Team Manager 

India, Karnataka, Bengaluru 

531078270

What you'll do

Areas of Expertise

We are looking for expertise in the following areas:

• SAP Business Technology Platform (BTP)
• UI & Infrastructure Platforms
• BTP ABAP Platform

Technologies We Support Include:

• UX and Mobile-based technologies
• Relational databases
• Operating systems
• Client Server Technology
• Security
• Workflow / RFC / Middleware
• Master Data Governance

Key Responsibilities

Accountability

• Lead and coordinate the daily activities of the support team.
• Set team priorities to ensure timely and high-quality task completion.
• Manage team performance, provide mentoring and coaching, and foster professional development. Create an environment where individuals and teams can perform at their highest level.
• Ensure the team operates efficiently and meets key performance metrics.
• Contribute to budget management within the scope of a higher-level manager's oversight.

Complexity

• Make informed day-to-day decisions based on expertise and business requirements.
• Collaborate with higher management and cross-functional teams to drive objectives.
• Analyze complex situations and data to develop effective solutions.
• Exercise sound judgment within established guidelines and policies.
• Lead change and inspiring innovation to advance our strategic priorities.

Experience

• Strong technical and business skills with in-depth knowledge in one or more specialized areas.
• Proven experience managing and leading remote teams across multiple time zones, ensuring alignment, productivity, and strong team engagement.
• Seeking a dynamic leader with proven experience in efficiently building and scaling new teams from the ground up.

Communication

• Build and maintain effective partnerships with internal and external stakeholders.
• Inspire collaboration and foster a culture of open communication.
• Encourage the team to share ideas and contribute to problem-solving.
• Clearly define team objectives and communicate expectations.

What you bring

Required:

• Bachelor's degree or College diploma in Computer Science, Business, Technology, or Mathematics.
• Strong affinity for IT and technology.
• Excellent communication and customer service skills.
• High proficiency in English (spoken and written).
• Professional, open, and adaptable communication style.
• Strong team player with the ability to adapt quickly to new challenges.
• Passion for engaging with customers and delivering excellent service.

Preferred:

• 7+ years of SAP experience (technical or functional).
• Leadership experience: 3+ years in leading software Support teams
• Experience in technical support or a customer-facing role.
• Experience in the Technologies we support.

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