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Data Specialist jobs in United States, California, East Palo Alto

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Job title (1)
United States
California
East Palo Alto
62 jobs found
22.11.2025
MDB

MongoDB Senior VIP Support Specialist United States, California, Palo Alto

Limitless High-tech career opportunities - Expoint
End-to-end ownership of VIP incidents (P0–P3) during West Coast core hours (typically 9:00–18:00 PT). Triage, diagnose, and resolve issues across devices, apps, networking, conferencing, and AV. Own communication, status updates,...
Description:

This role is a cornerstone of our Global VIP Support function, responsible for proactive, high-touch (“white-glove”) technology support for our most senior leaders and their Executive Assistants (EAs).

As the West Coast VIP Support Ambassador, you are the single-threaded owner for executive technology needs in the US Pacific time zone, partnering closely with our NYC (US/Eastern) and Dublin (EMEA) VIP specialists to deliver near 24×5 global coverage.

You will blend senior-level IT support with strong AV and collaboration expertise to protect the most critical executive workflows and events. You will also play a key role in developing and delivering IT training for the EA community, and partnering with Internal Comms and AV on All Hands support. This role requires excellent judgment, calm under pressure, empathy, and the ability to drive complex issues to resolution while maintaining executive trust.

Key Responsibilities

1. White-Glove Incident Response & Resolution

  • End-to-end ownership of VIP incidents (P0–P3) during West Coast core hours (typically 9:00–18:00 PT).
    • Triage, diagnose, and resolve issues across devices, apps, networking, conferencing, and AV
    • Own communication, status updates, and follow-through until full resolution
  • P0/P1 live support:
    • Join meetings live for shadow checks, audio/video verification, and real-time triage
    • Rapidly implement workarounds (room swaps, dial-in bridges, alternate devices) when needed
  • PagerDuty participation:
    • Participate in the global VIP on-call rotation for after-hours/weekend executive incidents
    • Acknowledge and route alerts, escalate per the VIP escalation matrix, and coordinate with NYC/EMEA counterparts
  • Smart handoffs for non-VIP traffic:
    • Quickly identify non-VIP/general tickets, capture clear diagnostic notes, and hand off to regional L2/IT support
    • Remain the escalation point when the issue has executive impact

2. Proactive Care, Stability, & Event / All Hands Support

  • Device health and stability:
    • Perform regular health checks on executive laptops, backup devices, mobile devices, and conferencing apps
    • Ensure OS, security tooling, collaboration apps, and certificates are up to date prior to key events or travel
  • High-stakes events & All Hands support:
    • Own technical prep for West Coast-based Board meetings, earnings calls, All Hands, customer keynotes, and other VIP events
    • Partner with Internal Comms on All Hands execution, including:
      • Slide advancement and content playback
      • Run-of-show adherence and timing
      • Panelist confirmation, speaker tech checks, and backup plans
    • Partner with the AV team to provide backstage live support, including green room coordination, backstage comms, and rapid issue triage during broadcasts
  • AV/room expertise:
    • Maintain a deep understanding of executive rooms and spaces (Zoom Rooms, Teams rooms, DSPs, control systems, cameras, mics)
    • Partner with AV Engineering to quickly remediate recurring room issues and ensure executive spaces meet reliability targets
  • Automation mindset:
    • Identify repeatable VIP support workflows and collaborate with IT/AV engineering to automate (e.g., monitoring alerts, health checks, loaner kit workflows, report generation)

3. Executive Relationship Management, EA Training & Travel Support

  • Single-threaded owner for a portfolio of executives/EAs:
    • Build trusted relationships with executives and their EAs as their direct technology partner
    • Conduct regular check-ins to understand pain points, preferences, upcoming travel, and event calendars
  • EA IT training & enablement:
    • Design and deliver IT training and development programs for the EA team, focused on collaboration tools, meeting best practices, AV room usage, and VIP playbooks
    • Create short guides, office hours, and targeted sessions to help EAs execute complex events and day-to-day workflows with less friction
  • Travel & remote support:
    • Prepare travel briefs (devices, adapters, connectivity, security, backup options) for executive trips
    • Coordinate with hotels, venues, and customer sites on AV and network readiness when required
    • Provide occasional on-site support at home offices or offsite locations as needed
  • Documentation & knowledge sharing:
    • Keep VIP runbooks, playbooks, and checklists current for core tools (Zoom, Teams, WebEx if used, room systems, travel setups)
    • Contribute to internal knowledge bases to reduce repeat incidents and enable broader IT teams and EAs to support executives effectively
Success Measures and Expectations

0–30 Days: Foundational Readiness & Onboarding

  • Fully up to speed on the services and technologies we deploy and maintain
  • Successfully passed a mock P0 drill, demonstrating calm under pressure and ability to use communication templates
  • Complete full runbook, PagerDuty, and Zendesk workflow training
  • Shadow two full on-call rotations before taking primary ownership

30–90 Days: Independent Ownership & Proactive Action

  • Independently handle day-to-day VIP IT tasks and manage regional handoffs at shift end
  • Actively initiate monthly VIP device health checks for assigned executive portfolios
  • Fully own triage and resolution for VIP P0/P1 incidents within assigned SLAs (e.g., P0 First Response < 15 min; P1 First Response < 30 min)
  • Begin actively developing novel solutions to inefficient processes and problems in your region

90 Days – 1 Year: Efficiency, Strategy & Process Ownership

  • Achieve and consistently maintain high weekend SLA compliance (>98%) for PagerDuty coverage
  • Lead quarterly EA roundtable/account reviews for your assigned executive portfolio
  • Drive a measurable decrease month-over-month in repeat incidents by owning and implementing preventative actions
  • Think largely in terms of efficiency, using the skills necessary to execute on automation ideas, and become a trusted technical voice in the organization

Required

  • Experience:
    • 5+ years in IT end-user support, service desk, or field support
    • Meaningful experience (ideally 2+ years) supporting senior leaders, high-touch stakeholders, or VIP users
  • Platform & tooling fluency:
    • Strong experience with macOS and Windows, common productivity suites (Google Workspace and/or Microsoft 365), and modern endpoint management
  • Troubleshooting strength:
    • Proven ability to troubleshoot complex, end-to-end issues across devices, networks, identity, and collaboration tools
    • Comfortable working in ambiguous, time-sensitive situations and making practical tradeoffs
  • Collaboration, AV & live events:
    • Hands-on experience with video conferencing platforms (Zoom, Zoom Rooms, Teams, etc.) and meeting room systems
    • Experience supporting live events or All Hands (e.g., slide advancement, panelist support, run-of-show execution)
    • Familiarity with common AV components (cameras, microphones, DSPs, control panels) and how they interact in a room
  • Training & communication:
    • Exceptional written and verbal communication skills
    • Experience explaining workflows, tools, or best practices to non-technical users, and adapting training material for an EA audience
  • Customer mindset:
    • Empathetic, patient, and service-oriented; comfortable supporting demanding schedules and high expectations
    • Discreet and trustworthy with sensitive information

Preferred

  • Experience in a high-growth SaaS, technology, or financial environment supporting senior leadership
  • Familiarity with tools such as Okta, JAMF, Meraki, Confluence, Jira, Slack, and modern monitoring/alerting systems (e.g., PagerDuty, Utelogy, Zoom dashboards)
  • Experience partnering with AV Engineering, Workplace/Facilities, and Internal Comms teams to deliver high-quality live events and All Hands
  • Comfort with light automation or scripting (e.g., Python, PowerShell, or workflow tools) to reduce repetitive manual tasks
$127,000 USD
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08.11.2025
A

Amazon Senior Data Scientist AWS Professional Services United States, California, Palo Alto

Limitless High-tech career opportunities - Expoint
You will work directly with customers and innovate in a fast paced organization that contributes to game changing projects and technologies. You will design and run experiments, research new algorithms,...
Description:
Description

You will work directly with customers and innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience.We’re looking for Senior Data Scientists capable of using AI/ML and other techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems.Key job responsibilities
As an experienced Senior Data Scientist, you will be responsible for:
1. Lead end-to-end AI/ML and GenAI projects, from understanding business needs to data preparation, model development, solution deployment, and post-production monitoring
2. Collaborate with AI/ML scientists, engineers, and architects to research, design, develop, and evaluate AI algorithms and build ML systems and operations (MLOps) using AWS services to address real-world challenges4. Create and deliver best practice recommendations, tutorials, blog posts, publications, sample code, and presentations tailored to technical, business, and executive stakeholders
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- Master's degree in computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field with 5+ years of experience; or bachelor's degree with 8+ years of experience
- 5+ years of building machine learning models for business application experience
- 3+ years of hands-on experience with training, fine-tuning, evaluating, and deploying transformer models in production
- Experience with cloud services related to machine learning (e.g., Amazon SageMaker) and generative AI applications
- Experience with technical customer-facing engagements, and strong communication skills, with attention to detail and ability to convey rigorous technical concepts and considerations to non-experts


Preferred Qualifications

- PhD in computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field
- AWS experience preferred, with proficiency in a range of AWS services (e.g., SageMaker, Bedrock, EC2, ECS, EKS, OpenSearch, VPC) and professional certifications (e.g., Solutions Architect Professional)
- 2+ years of experience with design, deployment, and evaluation of AI agents and orchestration approaches; experience with open source frameworks like LangChain, LangGraph, LlamaIndex, and/ or similar tools
- 5+ years of deep learning, computer vision, human robotic interaction, algorithms implementation experience using PyTorch or TensorFlow
- Experience in launching AI applications in production on AWS
- Experience building ML pipelines with MLOps best practices, including: data preprocessing, distributed & GPU training, model deployment, monitoring, and retraining; experience with container and CI/CD pipelines

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18.09.2025
JPM

JPMorgan Sr Director Software Engineering Data Platforms United States, California, Palo Alto

Limitless High-tech career opportunities - Expoint
Leads multiple technology and process implementations across departments to achieve firmwide technology objectives. Articulate our transformation strategy, progress, and impact in a way that resonates with and is aligned with...
Description:

Job responsibilities

  • Leads multiple technology and process implementations across departments to achieve firmwide technology objectives
  • Articulate our transformation strategy, progress, and impact in a way that resonates with and is aligned with DPRE and CCB objectives
  • Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
  • Ability to analyze information, connect the dots and articulate clear strategy, outcomes and key messages
  • Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives
  • Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
  • Influences peer leaders and senior stakeholders across the business, product, and technology teams
  • Lead the execution of our firm-wide migration to strategic platforms and data
  • Accountable for the delivery and growth of enterprise-grade data platforms with a focus on scalability, availability, capabilities, and performance
  • Collaborate with peer teams such as Testing Systems, Data Science, and Technical Governance to deliver solutions for key personas, including analysts, data scientists, data engineers, software engineers, AI/ML engineers, operators, and compliance officers
  • Elevate the engineering standards within our organization through best practices, coaching, and talent development

Required qualifications, capabilities, and skills

  • Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ year of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization
  • Experience developing or leading large or cross-functional teams of technologists
  • Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale
  • Experience leading complex projects supporting system design, testing, and operational stability
  • Experience with hiring, developing, and recognizing talent
  • Extensive practical cloud native experience
  • Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field
  • Expertise in systems and software design for large-scale distributed data solutions
  • Experience with large scale data platforms

Preferred qualifications, capabilities, and skills

  • Experience working at code level
  • Familiarity with data processing and development frameworks like Flink, Spark, and DBT
  • Knowledge of open table formats such as Iceberg and Delta, and their catalog solutions (e.g., Polaris, Unity)
  • Proficiency in software development technologies (Java/JS/Python/REST) and methodologies (Agile/Scrum)
  • Experience in AI/ML and feature engineering is a plus
  • This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
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17.09.2025
JPM

JPMorgan Applied AI ML Director - Data Platform United States, California, Palo Alto

Limitless High-tech career opportunities - Expoint
Champion and support your teammates’ success and the goals of the bank, while fostering a culture of diversity. Build a book of business and deliver personalized investment solutions to your...
Description:

As a Private Client Advisor in Chase Wealth Management, you will offer comprehensive financial planning and advice to individuals and families. Your expertise will support a wide range of clients, from those just starting to save to those with significant wealth. You provide an exceptional investor experience by offering advised solutions and Chase partner referrals that deepen client relationships.
Job responsibilities
  • Champion and support your teammates’ success and the goals of the bank, while fostering a culture of diversity
  • Build a book of business and deliver personalized investment solutions to your clients by relying on leadership and relationship-building skills. This will be done with a consistent focus on relationship management, not portfolio management
  • Demonstrate a deep understanding of financial markets and sound business judgement
  • Exhibit unwavering integrity that points toward doing right by clients at every opportunity
  • Demonstrate a passion for educating clients on the technology and channels available to them to better monitor, maintain, and handle their investments
  • Provide a holistic view of clients’ needs and financial coaching beyond investments
  • Embrace digital innovations to help clients become more digitally confident and bank when, where, and how they want
Required qualifications, capabilities, and skills
  • At least 2 years in a Financial Advisor role or equivalent financial services experience
  • Demonstrated success in client acquisition, cultivating and maintaining client relationships, and integrating with key partners
  • Demonstrated ability and commitment to goals-based planning and advice
  • A valid and active Series 7
  • A valid and active Series 66 (63/65) license is required or must be obtained within 60 days of starting in the role as a condition of employment
  • A valid and active Life, Health and Long Term Care Insurance license is required or must be obtained within 60 days of starting in the role as a condition of employment
Preferred qualifications, capabilities, and skills
  • Certified Financial Planning (CFP®) certification is preferred
  • Bachelor’s degree preferred
INVESTMENT AND INSURANCE PRODUCTS ARE:

• NOT FDIC INSURED • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY • NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, JPMORGAN CHASE BANK, N.A. OR ANY OF ITS AFFILIATES • SUBJECT TO INVESTMENT RISKS, INCLUDING POSSIBLE LOSS OF THE PRINCIPAL AMOUNT INVESTED
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08.09.2025
JPM

JPMorgan Lead Software Engineer - API Platform/Data Engineering United States, California, Palo Alto

Limitless High-tech career opportunities - Expoint
Leads sessions with internal teams to drive optimal usage of tools and gateway configuration to ensure customer success. Executes creative software solutions, design, development, and technical troubleshooting with ability to...
Description:

Job responsibilities

  • Leads sessions with internal teams to drive optimal usage of tools and gateway configuration to ensure customer success
  • Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
  • Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
  • Identifies and measures application SLAs, customer journeys and tool usage
  • Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
  • Develops secure high-quality production code and reviews and debugs code written by others
  • Adds to team culture of diversity, equity, inclusion, and respect
  • Contributes to the data pipeline to provide modern data services (ingestion, querying, governance).

  • Identifies internal and stakeholders data needs and help deliver them in the best possible way.

  • Delivers data collection, storage, access and analytics in a secure, stable and scalable way

Required qualifications, capabilities, and skills

  • Formal training or certification on software engineers concepts and 5+ years of applied experience
  • Hands-on practical experience delivering system design, application development, testing, and operational stability
  • Advanced in one or more programming language(s)
  • Proficiency in automation and continuous delivery methods
  • Proficient in all aspects of the Software Development Life Cycle
  • Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
  • Practical cloud native experience
  • Excellent verbal and written communication
  • Strong problem-solving skills with a high level of accountability
  • Experience with API Management Platform such as Apigee, AWS API Gateway, Kong, or Spring cloud gateway
  • Experience in development, deployment strategies and support of REST and GraphQL API interfaces
Preferred qualifications, capabilities, and skills
  • Experience with Identity and Access management services
  • Experience in networking concepts (TCP/IP, DNS, TLS, HTTPS) and CDN technologies
  • Experience in incident management and improving MTTx metrics.
  • Experience working with modern data lakes and data warehouses

  • Experience in building and optimizing data pipelines, architectures and datasets

  • Experience with data visualization tools like Tableau, Power BI or similar is a plus

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06.09.2025
A

Amazon Software Dev Engineer II Bidding Data & Analytics United States, California, Palo Alto

22.08.2025
F

Ford Staff Data Scientist United States, California, Palo Alto

Limitless High-tech career opportunities - Expoint
Strategic Leadership:Define the strategic roadmap for applying data science, particularly LLMs and advanced analytics, to critical manufacturing challenges.Oversee the end-to-end lifecycle of data science projects, from problem definition and data...
Description:

As the Lead Data Scientist for Manufacturing AI & OT Data Strategy, you will play a multifaceted role, combining leadership, strategic thinking, and hands-on technical expertise:

  1. Strategic Leadership:
    • Define the strategic roadmap for applying data science, particularly LLMs and advanced analytics, to critical manufacturing challenges.
    • Oversee the end-to-end lifecycle of data science projects, from problem definition and data acquisition to model development, deployment, and continuous monitoring.
  2. Manufacturing Domain Expertise & Problem Solving:
    • Collaborate deeply with manufacturing operations, engineering, quality, and supply chain teams to identify high-impact problems solvable through data science and AI.
    • Translate complex manufacturing challenges (e.g., predictive maintenance, quality defect prediction, process optimization, root cause analysis, production scheduling) into actionable data science initiatives.
    • Apply a wide range of data science techniques, including advanced statistical modeling, machine learning, and deep learning, to deliver robust and scalable solutions.
  3. LLM Application & Innovation:
    • Drive the exploration and implementation of Large Language Models (LLMs) to unlock insights from unstructured manufacturing data (e.g., maintenance logs, quality reports, operator notes, safety incident reports, technical documentation).
    • Lead initiatives in prompt engineering, fine-tuning LLMs for manufacturing-specific tasks, and developing Retrieval Augmented Generation (RAG) systems to enhance knowledge retrieval and decision support.
    • Identify opportunities for generative AI to automate reporting, summarize complex data, or assist in troubleshooting.
  4. OT Data Infrastructure & Integration Strategy:
    • Serve as a key liaison and strategic partner with OT Engineering and Production IT teams. Understand the architecture and capabilities of our OT data infrastructure (PLCs, SCADA, MES, industrial sensors, historians, industrial networks).
    • Influence and guide the strategy for collecting, structuring, and accessing high-quality, real-time data from OT systems to ensure it meets the demands of advanced analytics and AI models.
    • Identify and advocate for necessary improvements or expansions in OT data pipelines, edge computing capabilities, and data governance to support AI initiatives.
  5. Solution Deployment & MLOps:
    • Work closely with ML Engineers and Data Engineers to ensure seamless deployment, integration, and monitoring of data science models (including LLMs) into production environments, potentially at the edge.
    • Champion MLOps best practices to ensure model reliability, scalability, and maintainability.
  6. Communication & Stakeholder Management:
    • Effectively communicate complex analytical findings, project progress, and strategic recommendations to senior leadership and non-technical stakeholders across the organization.
    • Build strong relationships and influence decision-making through compelling data storytelling and business acumen.
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Limitless High-tech career opportunities - Expoint
End-to-end ownership of VIP incidents (P0–P3) during West Coast core hours (typically 9:00–18:00 PT). Triage, diagnose, and resolve issues across devices, apps, networking, conferencing, and AV. Own communication, status updates,...
Description:

This role is a cornerstone of our Global VIP Support function, responsible for proactive, high-touch (“white-glove”) technology support for our most senior leaders and their Executive Assistants (EAs).

As the West Coast VIP Support Ambassador, you are the single-threaded owner for executive technology needs in the US Pacific time zone, partnering closely with our NYC (US/Eastern) and Dublin (EMEA) VIP specialists to deliver near 24×5 global coverage.

You will blend senior-level IT support with strong AV and collaboration expertise to protect the most critical executive workflows and events. You will also play a key role in developing and delivering IT training for the EA community, and partnering with Internal Comms and AV on All Hands support. This role requires excellent judgment, calm under pressure, empathy, and the ability to drive complex issues to resolution while maintaining executive trust.

Key Responsibilities

1. White-Glove Incident Response & Resolution

  • End-to-end ownership of VIP incidents (P0–P3) during West Coast core hours (typically 9:00–18:00 PT).
    • Triage, diagnose, and resolve issues across devices, apps, networking, conferencing, and AV
    • Own communication, status updates, and follow-through until full resolution
  • P0/P1 live support:
    • Join meetings live for shadow checks, audio/video verification, and real-time triage
    • Rapidly implement workarounds (room swaps, dial-in bridges, alternate devices) when needed
  • PagerDuty participation:
    • Participate in the global VIP on-call rotation for after-hours/weekend executive incidents
    • Acknowledge and route alerts, escalate per the VIP escalation matrix, and coordinate with NYC/EMEA counterparts
  • Smart handoffs for non-VIP traffic:
    • Quickly identify non-VIP/general tickets, capture clear diagnostic notes, and hand off to regional L2/IT support
    • Remain the escalation point when the issue has executive impact

2. Proactive Care, Stability, & Event / All Hands Support

  • Device health and stability:
    • Perform regular health checks on executive laptops, backup devices, mobile devices, and conferencing apps
    • Ensure OS, security tooling, collaboration apps, and certificates are up to date prior to key events or travel
  • High-stakes events & All Hands support:
    • Own technical prep for West Coast-based Board meetings, earnings calls, All Hands, customer keynotes, and other VIP events
    • Partner with Internal Comms on All Hands execution, including:
      • Slide advancement and content playback
      • Run-of-show adherence and timing
      • Panelist confirmation, speaker tech checks, and backup plans
    • Partner with the AV team to provide backstage live support, including green room coordination, backstage comms, and rapid issue triage during broadcasts
  • AV/room expertise:
    • Maintain a deep understanding of executive rooms and spaces (Zoom Rooms, Teams rooms, DSPs, control systems, cameras, mics)
    • Partner with AV Engineering to quickly remediate recurring room issues and ensure executive spaces meet reliability targets
  • Automation mindset:
    • Identify repeatable VIP support workflows and collaborate with IT/AV engineering to automate (e.g., monitoring alerts, health checks, loaner kit workflows, report generation)

3. Executive Relationship Management, EA Training & Travel Support

  • Single-threaded owner for a portfolio of executives/EAs:
    • Build trusted relationships with executives and their EAs as their direct technology partner
    • Conduct regular check-ins to understand pain points, preferences, upcoming travel, and event calendars
  • EA IT training & enablement:
    • Design and deliver IT training and development programs for the EA team, focused on collaboration tools, meeting best practices, AV room usage, and VIP playbooks
    • Create short guides, office hours, and targeted sessions to help EAs execute complex events and day-to-day workflows with less friction
  • Travel & remote support:
    • Prepare travel briefs (devices, adapters, connectivity, security, backup options) for executive trips
    • Coordinate with hotels, venues, and customer sites on AV and network readiness when required
    • Provide occasional on-site support at home offices or offsite locations as needed
  • Documentation & knowledge sharing:
    • Keep VIP runbooks, playbooks, and checklists current for core tools (Zoom, Teams, WebEx if used, room systems, travel setups)
    • Contribute to internal knowledge bases to reduce repeat incidents and enable broader IT teams and EAs to support executives effectively
Success Measures and Expectations

0–30 Days: Foundational Readiness & Onboarding

  • Fully up to speed on the services and technologies we deploy and maintain
  • Successfully passed a mock P0 drill, demonstrating calm under pressure and ability to use communication templates
  • Complete full runbook, PagerDuty, and Zendesk workflow training
  • Shadow two full on-call rotations before taking primary ownership

30–90 Days: Independent Ownership & Proactive Action

  • Independently handle day-to-day VIP IT tasks and manage regional handoffs at shift end
  • Actively initiate monthly VIP device health checks for assigned executive portfolios
  • Fully own triage and resolution for VIP P0/P1 incidents within assigned SLAs (e.g., P0 First Response < 15 min; P1 First Response < 30 min)
  • Begin actively developing novel solutions to inefficient processes and problems in your region

90 Days – 1 Year: Efficiency, Strategy & Process Ownership

  • Achieve and consistently maintain high weekend SLA compliance (>98%) for PagerDuty coverage
  • Lead quarterly EA roundtable/account reviews for your assigned executive portfolio
  • Drive a measurable decrease month-over-month in repeat incidents by owning and implementing preventative actions
  • Think largely in terms of efficiency, using the skills necessary to execute on automation ideas, and become a trusted technical voice in the organization

Required

  • Experience:
    • 5+ years in IT end-user support, service desk, or field support
    • Meaningful experience (ideally 2+ years) supporting senior leaders, high-touch stakeholders, or VIP users
  • Platform & tooling fluency:
    • Strong experience with macOS and Windows, common productivity suites (Google Workspace and/or Microsoft 365), and modern endpoint management
  • Troubleshooting strength:
    • Proven ability to troubleshoot complex, end-to-end issues across devices, networks, identity, and collaboration tools
    • Comfortable working in ambiguous, time-sensitive situations and making practical tradeoffs
  • Collaboration, AV & live events:
    • Hands-on experience with video conferencing platforms (Zoom, Zoom Rooms, Teams, etc.) and meeting room systems
    • Experience supporting live events or All Hands (e.g., slide advancement, panelist support, run-of-show execution)
    • Familiarity with common AV components (cameras, microphones, DSPs, control panels) and how they interact in a room
  • Training & communication:
    • Exceptional written and verbal communication skills
    • Experience explaining workflows, tools, or best practices to non-technical users, and adapting training material for an EA audience
  • Customer mindset:
    • Empathetic, patient, and service-oriented; comfortable supporting demanding schedules and high expectations
    • Discreet and trustworthy with sensitive information

Preferred

  • Experience in a high-growth SaaS, technology, or financial environment supporting senior leadership
  • Familiarity with tools such as Okta, JAMF, Meraki, Confluence, Jira, Slack, and modern monitoring/alerting systems (e.g., PagerDuty, Utelogy, Zoom dashboards)
  • Experience partnering with AV Engineering, Workplace/Facilities, and Internal Comms teams to deliver high-quality live events and All Hands
  • Comfort with light automation or scripting (e.g., Python, PowerShell, or workflow tools) to reduce repetitive manual tasks
$127,000 USD
Show more
Find your next career move in the high tech industry with Expoint. Our platform offers a wide range of Data Specialist job opportunities in the United States, California, East Palo Alto area, giving you access to the best companies in the field. Whether you're looking for a new challenge or a change of scenery, Expoint makes it easy to find your perfect job match. With our easy-to-use search engine, you can quickly find job opportunities in your desired location and connect with top companies. Sign up today and take the next step in your high tech career with Expoint.