Technical Support Engineer jobs in United States, Arizona, Chandler

Key Responsibilities

When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.

Knowledge of 3 or more processes on 2 or more technologies or expert level in 1 technology

Basic integration knowledge

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Key Responsibilities

Performs standard Tier I procedures including wafer measurement.

Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

In this role, you will:

• Design, maintain, and automate cryptographic infrastructure to support secure data protection
• Lead and support incident response efforts, especially for complex or high-impact events
• Automate manual tasks using scripting languages and modern tooling
• Collaborate with teams to implement secure configurations and encryption best practices
• Contributes to the design and deployment of cryptographic solutions, including integration with CTM and Vormetric
• Work with vendors to understand product roadmaps and advocate for enhancements
• Partner with engineering teams to identify and remediate vulnerabilities
• Document and support cryptographic solutions and provide guidance on issue resolution

Required Qualifications:

• 4+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Unix/Linux Systems Administration experience with in-depth knowledge of troubleshooting, OS hardening and OS tuning
• 2+ years of experience with encryption or tokenization technologies
• 2+ years of experience performing builds, administration and/or support of hardware security modules or security appliance devices

Desired Qualifications:

• 2+ years of experience with scripting/automation using tools such as: Bash, PowerShell, Python, Ansible, VBScript, or JavaScript, UI path, etc.
• Experience with encryption technologies, whether direct or through support of OS/app teams using them
• Familiarity with CTM, Vormetric, or similar platforms is a plus
• Ability to automate tasks using scripting (e.g., Python, PowerShell)
• Solid understanding of core security principles and risk mitigation
• Strong communication and collaboration skills across technical and business teams
• Intermediate or higher knowledge of cryptographic protocols & algorithms
• Knowledge and understanding of implementing infrastructure upgrades, security patches, version upgrades for systems, appliances, and HSMs
• Experience with Agile Scrum or Kanban methodologies
• Proven experience with change and incident management practices in medium to large enterprise environments
• Intermediate to advanced skills with M365/MS Office: PowerPoint, Excel, Word, Outlook, MS Teams, MS SharePoint Online
• Experience with and the ability to thrive in a complex and fast-paced technology and/or information security organization, within a large enterprise environment
• Experience with application support in Linux and Windows server environments
• Experience performing technical product assessments, including development of implementation plans, in a large enterprise
• Experience mentoring/guiding less experienced staff
• Advanced critical thinking, problem solving and technical troubleshooting abilities
• Security certifications such as Certified Information Systems Security Professional (CISSP), Global Information Assurance Certification (GIAC), or equivalent
• Cloud certifications such as AZ-900, MS-900, or equivalent/higher
• Strong verbal, written, and interpersonal communication skills

Job Expectations:

• Ability to work on call/off-hours as assigned per the Team on-call rotation
• Ability to travel up to 10% of the time
• This role offers a hybrid in-office work schedule
• This position is not eligible for Visa sponsorship or transfer of sponsorship

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Develop on the ServiceNow platform utilizing configuration and scripting on ServiceNow’s HR Service Delivery application
• Collaborate with other lead engineers and architects on defining coding standards, processes, tooling and frameworks required for the delivery of features in the sprint or product backlog
• Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools
• Ensure that solutions delivered by self or team members are secure and scalable, comply with defined standards and best practices
• Ensure product backlog has appropriate technical stories and participates in their prioritization
• Responsible for application solution quality from design and implementation to deploy and run
• Responsible for communication and collaboration with key stakeholders in the delivery of features
• Maintain depth of technical understanding of third party/cloud solutions
• Evaluate technical impacts from and coordinates implementation of new product releases
• Participate in sizing and estimation activities within the agile team
• Communicate daily with the Scrum Master or Technical Product Owner and the Agile team on progress made, planned progress for the coming day, and reports any impediments/blockers
• Participate in code reviews and sprint retrospectives; ensuring their ideas for team continuous improvement are communicated so that the overall process and team can improve sprint by sprint and readily receives feedback for self-improvement
• Responsible for ensuring the quality of existing and new features through both manual and automated testing and use of continuous Integration techniques
• Collaborate with business analysts to confirm understanding of business requirements relating to features to be delivered and to help business analysts define requirements that can be delivered from a technical perspective
• Collaborate with User Experience (UX) designers to ensure designs produced can be translated efficiently into working solutions for feature delivery
• Educate and provide guidance to less-experienced staff

Required Qualifications:

• 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of ServiceNow experience in building, implementing, and maintaining platform technologies, workflows and integrations
• 2+ years of JavaScript development experience
• 2+ years of RESTful or SOAP web services
• 2+ years of Agile experience

Desired Qualifications:

• 2+ years educating/mentoring of less-experienced staff experience
• 2+ years of HR systems experience (i.e. Workday, PeopleSoft, Oracle, SAP)
• ServiceNow HR Service Delivery application experience
• ServiceNow certifications CSA & CAD
• Custom application development within ServiceNow
• Advanced oral, written and presentation communications including the ability to present technical information in a way that non-technical audiences will understand
• Advanced problem solving and technical troubleshooting capabilities
• Strong analytical skills and ability to solve complex technical problems

Job Expectations:

• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule
• Must be able to work on-site at any of the listed locations
• Relocation assistance is not available for this position

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Drive design, deployment and automation strategies for encryption, tokenization and key management products and services including Hardware Security Modules, security appliances and security applications deploying in physical, virtual, and containerized environments.
• Provide technical guidance and oversight to teams and team members responsible for product delivery and operational maintenance.
• Develop and maintain documentation including design and build guides, deployment strategies, automation guides and operational processes.
• Participate in research, analysis and evaluation of new cryptographic products and services.
• Participate in Proof of Concept (POC) testing and demonstrations for new cryptographic products and services.
• Support company driven audits, gather evidence of compliance to company policies, and drive product enhancements, when needed, to remediate findings.
• Conduct technical investigation of incidents to identify causes and recommend future mitigation strategies.
• Collaborate across Wells Fargo teams, including compliance, security architecture and security evaluation teams to ensure cryptographic products are compliant to company policies.
• Work with vendors to understand the technology vendor's roadmap, help to influence that roadmap, and ensure requests for technology/product enhancements are meeting the needs of Wells Fargo.
• Work with partner engineering teams on identification and remediation of security vulnerabilities and may also conduct risk assessments of infrastructure to ensure compliance with corporate security policies and adherence to best practices.
• Support incident response, root cause analysis and corrective action activities.
• Oversee team of engineers and influence design/architecture decisions regarding encryption infrastructure to support our line of business customers.
• Ensure design decisions consider blast radius and business resiliency requirements to reduce / eliminate impact during service changes or DDOS type events, among others.
• This role is not eligible for Visa sponsorship or transfer.
• Remote work is not available for this position.

Required Qualifications:

• 4+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 4+ years of intermediate to advanced level experience with scripting/automation using tools such as: Bash, PowerShell, Python, Ansible, VBScript, or JavaScript, UI path, etc.
• 4+ years of Linux and Windows server experience.
• 3+ years of experience with encryption or tokenization and key management technologies.
• 3+ years of experience performing builds, administration and/or support of hardware security modules or security appliance devices.
• 3 + years of Advanced Knowledge of Cryptographic protocols & algorithms.
• 3+ Years of Understanding of (format preserving encryption) FPE, tokenization and TDE (transparent data encryption) etc.
• 3 + years of Subject Matter Expert experience designing solutions using Hardware Security Modules (HSMs) or security appliance devices

Desired Qualifications:

• Experience with DevOps and CI/CD automated build and deployment processes.
• Advanced scripting skills specifically around log rotation, data collection, error collection and alerting.
• Experience designing, developing, and implementing synthetic transactions for the monitoring of applications and/or infrastructure.
• Experience with Puppet/Chef/Ansible or similar automation tools.
• Experience with Agile Scrum or Kanban methodologies.
• Public cloud engineering or support experience.
• Application development experience.
• Experience with application support in Linux and Windows server environments.
• Experience performing technical product assessments, including development of implementation plans, in a large enterprise.
• Experience mentoring/guiding less experienced staff.
• Strong analytical skills with high attention to detail and accuracy.
• Advanced critical thinking, problem solving and technical troubleshooting abilities.
• Security certifications such as CISSP, GIAC or equivalent.
• Cloud certifications such as AZ-900, MS-900 or equivalent/higher.
• Knowledge and understanding of implementing infrastructure upgrades, security patches, or version upgrades.
• Knowledge and understanding of Splunk.
• Knowledge and understanding of banking or the financial services industry.
• Experience with and the ability to thrive in a complex and fast-paced technology and/or information security organization, within a large enterprise environment.
• Strong verbal, written, and interpersonal communication skills.
• Knowledge and understanding of implementing infrastructure upgrades, security patches, version upgrades for systems, appliances and HSM’s
• Proven experience with change and incident management practices in medium to large enterprise environments.
• Knowledge and understanding of implementing infrastructure upgrades, security patches, version upgrades for systems, appliances and HSM’s
• Experience with Hardware Security Modules, such as Thales, Entrust, Futurex, Utimaco or Fortanix.

Job Expectations:

• Ability to travel up to 10% of the time.
• Ability to work onsite in the office in a hybrid model, 3 days per week on-site/in-office and 2 days per week remote
• Remote work is not available for this position
• This position is not eligible for Visa Sponsorship.

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Role and Responsibility:

None

Required Qualifications:

This position requires a bachelor’s degree in computer engineering, or related technical field. Wells Fargo will accept a 3 year or 4 year degree as qualifying for the role and 5 years of experience in the job offered or in a related position involving application development and implementation experience.

Specific skills required:

• Experience in implementing Data Warehousing and data lake solutions using ETL tools using pyspark custom built frameworks, and reporting tools like power BI, Dremio, and SSAS.
• Analytical acumen and ability to define hypothesis & assumptions, lay out data requirement, gather, and analyze data and apply the business (Assets, Liabilities, Funds transfer pricing, revenue, cost, margin, etc.) levers to derive insights and refine strategies.
• identifying areas for opportunities and growth within each initiative leveraging analytical thinking & rigor to ensure that it correlates back to the overall strategy of the broader enterprise.
• Experience working in Large Banks/ Financial Services to translate business problems into actionable insights, with demonstratable experience of delivering strategic insights and recommendations.
• Experience in data analysis, dataextraction/manipulationand loading routines using SQL, Teradata, database structures and data warehouses.
• Extensive experience in designing of ETL strategies and preparing mapping specifications.
• Data modeling, database design and data lake architecture including T-SQL queries.
• Good in SQL, Python, PySpark, Power BI for data analysis and usage of libraries.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.