Jobs in Japan, Osaka

Responsibilities

• Develop and implement the commercial strategy for territory, taking into account industry/regulatory requirements, market trends and client requirements
• Client meetings, presentations, and preparation of RFP/RFI responses
• Exceed Individual sales quota
• Develop and nurture strong client relationships in particular with the ‘C-Suite’ and Senior Managers
• Produce accurate revenue forecasting for new business sales and keep an up-to-date pipeline, contacts and visit records in SalesForce CRM system
• Develop an understanding of, and stay current on, the ICE Data Services products and solutions and their application to the market in Asia Pacific and internationally.
• Understand make up of client base and assist sales team in putting in place territory plans to meet objective
• Work with other senior leaders across the globe to drive top line revenue growth.

Knowledge and Experience

• Knowledge and understanding of Fixed Income and Derivatives or strong background in Financial Institutional markets preferred
• Comprehensive understanding of the customer use cases and business
• Proven track record in quota-bearing roles including successful execution of complex sales and negotiations
• Accelerate the sales process, generating leads, managing the proposal process, overcoming objections
• Financial industry or data solutions experience
• Contacts within the financial services industry and good understanding of Asset Management and Fixed Income Institutional markets in their territory is ideal
• Strong personal integrity and a confident and positive manner
• Entrepreneurial mindset; demonstrates drive, initiative, energy and sense of urgency
• Work effectively in a team-based environment as well as independently
• Desire and flexibility to learn and grow in an ever-changing environment.

Job Purpose

ICE Data Services (IDS), a leading provider of financial market data, has an opening to support multiple IDS divisions primarily focused on Pricing and Reference data but also Derivatives and Indices.

Responsibilities

• Provide exceptional overall client experience to clients using time-sensitive, mission critical applications.
• Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes both reactive as well as proactive customer support.
• Thoroughly diagnose technical problems and communicate solutions to customers.
• Demonstrate a strong sense of ownership for customer issues, show empathy, and keep the customer informed on the status of all open requests.
• Gain a deep understanding of ICE Data Services market data products, architecture and customer base.
• Work closely with Sales, Relationship Managers, Product, Development and QA to serve as the voice of the customer internally and drive resolution of issues.

Knowledge and Experience

• BA or BSc degree
• Client service excellence, with a focus on being helpful, fast, reliable, responsive, proactive, friendly, dynamic and professional.
• Exceptional customer facing communication skills (written and verbal).
• Strong aptitude to troubleshoot and solve problems.
• Spoken and written fluency in English and Japanese is mandatory.

Desired

• Exposure to back, middle office and/or market data environments, ideally in a client/business facing role.
• Knowledge of financial markets and associated terminology

Role Description:

The main objective of the Account Executive is to drive basic commercial advice to partners in their portfolio.

Proactively contacts partners, providing them with analysis, growth opportunities, feedback and informing and advising them about new products and services.

Key Job Responsibilities and Duties:

• Pro-active communication with partners in the region by telephone and by internal messaging to assist with the development of Booking.com's business.
• Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
• Be knowledgeable on Booking.com's products so that their benefits and usage can be explained to Partners.
• Identify opportunities for partners that will help improve Booking.com's business by using its internal segmentation to prioritise.
• Identify new potential partner leads and pass these leads on for further follow up.
• Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
• Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.

Qualifications & Skills:

• Solution oriented and results driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Ability to prioritise own workload and efficiently manage their time
• Strong and engaging communication skills
• Ability to influence partners over the phone to implement suggestions
• Eye for accuracy and ability to be analytical
• Language: English & Japanese written and verbal

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.