Help Desk Administrator jobs in Israel

About the Role:

is seeking a highly experienced and technicalto optimize and enhance our Salesforce platform. This role is crucial for translating complex business requirements into efficient, scalable technical solutions and maintaining seamless data flow across our integrated applications.

System Design & Process Optimization:

• Collaborate with business stakeholders to gather, analyze, and document complex business requirements.
• Design, recommend, and implement scalable, best-practice Salesforce solutions to streamline business processes.
• Serve as the platform expert, advising on how to best leverage Salesforce capabilities for maximum efficiency.

Configuration, Automation, and Customization:

• Design and implement advanced automation solutions.
• Develop custom objects, fields, formula fields, page layouts, record types, and validation rules.
• Manage sandbox environments, data deployments, and the release management process.
• Perform all standard administrative tasks including managing user roles, profiles, permission sets, sharing rules, and security settings.

Integration and Data Management:

• Design, configure, and maintain robust integrations between Salesforce and external business applications such as Slack, Outreach, and Hubspot .
• Develop and manage complex data integrations using dedicated iPaaS tools, with specific experience in Workato .
• Work with APIs and integration tools to ensure reliable and secure data flow between systems.

Quality Assurance (QA) and Support:

• Develop and execute detailed test plans for all new features, configurations, and integrations to ensure system stability.
• Provide advanced-level support and troubleshooting for complex technical issues, serving as a primary escalation point.
• Create and maintain detailed system documentation, including design specifications and process maps.

Requirements:

• Experience: 2 years of hands-on experience as a Salesforce Administrator or Systems Administrator, managing an enterprise-level Salesforce instance.
• Automation Expertise: Expert proficiency in building complex automation using Salesforce Flow .
• Integration Tool Experience: Proven, hands-on experience with the Workato integration platform, or similar iPaaS tools, to connect Salesforce with other applications.
• Technical Skills: Proficiency in configuring the Salesforce platform, including declarative tools and the data model.
• Custom Code: Familiarity with Apex, Visualforce, and LWC sufficient for troubleshooting, performing minor modifications, and collaborating effectively with developers.
• Application Integration: Demonstrated success in integrating Salesforce with sales, marketing, and communication platforms like Outreach, Hubspot, and Slack .
• Data Management: Strong understanding of data security, data modeling, and governance.

If you don’t meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we’re looking for.

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