Customer Service Manager jobs in Israel

• High growth: In just six years, we’ve reached milestones that take other companies a decade or more. We’ve doubled our employee count, tripled our customer count, and rapidly expanded our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

• Own the vision, strategy, and roadmap for Orca’s Data & AI Security products.
• Define how Orca helps organizations discover, classify, and protect sensitive data and AI assets across cloud and SaaS environments.
• Drive the evolution of AI Security capabilities, including AI asset discovery, AISPM, AIBOM (AI Bill of Materials), model protection, data lineage visibility, and prompt/response risk prevention.
• Identify and prioritize key product initiatives across detection accuracy, automation, and coverage.
• Establish clear success metrics to measure product adoption, precision, and customer value.

• Partner with cross-functional teams – engineering (London), research and analyst, sales engineering, customer success, design, and marketing – to deliver best-in-class features on time.
• Translate technical and regulatory requirements (e.g., GDPR, PCI, AI governance frameworks) into clear product specifications.
• Collaborate on go-to-market strategies, enablement materials, and field feedback loops to drive awareness and adoption of Data & AI Security offerings.

• Engage with CISOs, security architects, and data protection leads to understand their biggest challenges around sensitive data, model security, and AI risk governance.
• Stay ahead of market trends and competitive landscapes in DSPM, AI Security, and CNAPP ecosystems.
• Represent Orca as a thought leader in Data and AI Security – working with customers, partners, and industry analysts to drive category leadership.

• 5+ years of product management experience in SaaS, cybersecurity, or developer/security platforms.
• Technical depth to collaborate effectively with engineers, analysts, researchers and customer-facing teams.
• Strong understanding of cloud architectures (AWS, Azure, GCP).
• Big advantage for proven track record driving data security, DSPM, or AI security products.
• Experience leading complex initiatives across distributed, international teams.
• Highly independent, proactive, and execution-driven – thrives with autonomy and ownership.
• Exceptional communication and storytelling skills; able to simplify complex concepts for varied audiences.
• Fluent English – both spoken and written – is a must. You can communicate clearly and confidently across global teams and with executive-level stakeholders.

• High growth: In just six years, we’ve reached milestones that take other companies a decade or more. We’ve doubled our employee count, tripled our customer count, and rapidly expanded our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

• Own the product vision, strategy, and roadmap for Orca’s KSPM offering.
• Conduct in-depth market research and competitive analysis to identify customer needs and opportunities for product improvement and expansion.
• Define success metrics and ensure the product meets customer expectations and needs.
• Collaborate with marketing, sales, and customer success to enable go-to-market strategies and drive adoption.
• Prioritize features based on market, customer, and business objectives.

• Work closely with our engineering and design teams to translate product requirements into actionable specifications and deliver high-quality features.
• Collaborate with marketing and sales teams to develop messaging, positioning, and go-to-market strategies.
• Track and analyze product performance metrics, identify areas for improvement, and iterate on the product based on data and feedback.

• Engage with customers and prospects to validate concepts, gather feedback, and ensure alignment with real-world needs.
• Act as the voice of the customer within the organization, advocating for their needs and ensuring a customer-centric approach to product development.
• Conduct product demos and presentations to customers and internal stakeholders.

• 4-5 years of product management experience in SaaS, CyberSecurity, or developer-focused platforms.
• Strong understanding of Kubernetes, containers, and cloud-native architectures – big advantage.
• Technical background (software development or engineering) is a plus.
• Experience in driving products through a matrix of R&D, Sales, Marketing, Support, Executive, and Customer stakeholders.
• Passion for user experience and delivering impactful, customer-centric products.

The Marketplace team is specifically responsible for:

• Building and maintaining the platform for drivers and couriers to work with Gett, encompassing both backend systems and driver-facing applications.
• Developing dynamic, ML-driven marketplace solutions for matchmaking, pricing, earnings and broader optimisation.
• Managing driver and courier personas.
• Integrating external supply partners (other taxi companies).

Key Responsibilities:

• Generate comprehensive insights through data, market and user research to guide product vision and roadmap creation, with a specific focus on marketplace dynamics in ride-hailing or delivery sectors.
• Lead products and features throughout their entire lifecycle, from initial concept and detailed product requirements to execution and successful delivery, emphasizing solutions that enhance marketplace efficiency and user experience.
• Collaborate closely with Engineering, Data Analytics, Customer Experience, and Marketing teams to build best-in-class products and ensure their successful market rollout within competitive ride-hailing and delivery markets.
• Analyze feature performance through qualitative and quantitative analysis, iterating as needed until objectives are met, with a keen eye on marketplace KPIs.
• Actively contribute to the overall Gett product roadmap, bringing a deep understanding of marketplace operations and competitive landscapes.

Requirements:

• 5+ years of experience as a Product Manager, with at least 2 years specifically on ride tech, delivery and/or food-tech products, or in similar high-volume, dynamic marketplace environments.
• Proven track record of managing and delivering business cases and requirements for products within a marketplace context: the demand and supply problem, dynamic pricing, matchmaking, efficiency optimisations and automations.
• Ability to design compelling user journeys with a strong understanding of user experience principles, specifically within ride-hailing or delivery platforms.
• Demonstrated ability to prioritise effectively and maintain a sharp focus on main goals while ensuring flawless execution with meticulous attention to detail, particularly in fast-paced marketplace settings.
• Strong data-driven problem-solving mindset, including a solid understanding of how to define relevant metrics, set success KPIs, monitor performance post-rollout, and troubleshoot faulty funnels in a marketplace environment.
• Experience in the definition and execution of gradual rollouts, A/B tests, and user segmentation, with an extraction of insights and statistical conclusions.
• Excitement for finding solutions to real user (client and supplier) problems and a collaborative spirit when working with diverse stakeholders such as developers, designers, sales, marketing, and operations teams, with an emphasis on marketplace growth and optimization.
• Exceptional verbal and written communication skills, with experience leading presentations to executives and large groups, conveying complex marketplace strategies clearly.
• Good to have: experience in day to day processes optimisation via AI tools.
• B.Sc. in Computer Science, Industrial Engineering, Data Science, or equivalent experience as a Software Engineer, Data Scientist, Product Analyst, or startup founder, ideally with exposure to marketplace models.
• Advantage: Experience with building ML-powered, complex logic solutions for marketplace optimization.

As part of the role, you will sit in the and will come to the Office ,located in Ramat Hahayal, Tel - Aviv, times a week.

Responsibilities:

• Serve as the point person for maintenance, mailing,cleaning company, shopping, supplies, equipment, bills, and errands.
• Organize office operations and procedures.
• Coordinate with IT department and procurement department on all office equipment.
• Working with the Finance department to process invoices, purchase orders, and track receipts.
• Provide general support to visitors, and candidates.
• Partner with HR to maintain office policies as necessary and support welfare activities.
• Supporting new employees onboarding and departure process.
• Managing meeting rooms reservations and assisting with scheduling meetings and appointments

• 1-2 years experience in a similar role
• Proven office management, administrative or assistant experience- Adventege
• Creative, out-of-the-box thinker with a "can-do" attitude
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills - both English and Hebrew - Must
• Strong organizational and planning skills
• Service oriented

Key Responsibilities:

• Partner Development:
• Sales Execution: Drivesell-in/sell-through,co-selling, and joint go-to-market programs to unlock growth.
• Strategy & Impact: Promote Intel technologies, shape regional strategies, and support presales and proof-of-concept initiatives.
• Insights & Innovation: Monitor ecosystem trends, share partner feedback, and act as the voice of Israel within Intel’s global organization.

• 8+ years in the IT industry, including at least 5 years in IT sales or alliance marketing.
• Proven success managing partnerships with global ISVs and driving joint business outcomes.
• Strong business acumen, strategic thinking, and ability to influence across complex, global organizations.
• Fluent in English with exceptional verbal and written communication skills.